Sorry Sal, you're repair dept fails!

Yo Mama

Yo Mama

Gold Member
Joined
Sep 25, 2011
Messages
6,222
Sent you a Manix 2 with rattling sound and way off center blade. I didn't send it to you for my health, I sent it to have it fixed. I was happy that it only had a week turn around, when I was told 3-4 weeks. However, you should have kept it 3-4 weeks if you needed that long to really fix it, because I got the knife back and now it sounds like I'm shaking spray paint cans.

I paid 10 bucks between getting it to you, and having it shipped back. I was hoping this would be fixed, and now I'm hoping for you to make it right.

BTW, I did enjoy the 2014 catalogue, but I'd rather you focus on fixing what I send you.

:thumbdn:
 
Boy, with all your condescending remarks and put downs I bet your knife will be fixed in no time. :rolleyes:
 
When you called / wrote to customer support to explain your dissatisfaction with the repair, what did they say? Surely something more must have happened before going public...?
 
You posted a public thread and then proceeded to speak to Sal in the 2nd person. What exactly were you hoping to accomplish?
 
Yo Mama said:
Ok, I don't get what either of you said :)
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You're is a contraction. What you said in English: "Sorry Sal, you are repair department fails!". I think what the posters are saying is if you have the opportunity to address the head of a company because he cares enough to participate in a forum dedicated to his product use some decorum or at least pay attention when Windows is kind enough to underline things for you.
 
Erphern said:
When you called / wrote to customer support to explain your dissatisfaction with the repair, what did they say? Surely something more must have happened before going public...?
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Look I post here often. I have many Spydercos. Mostly only Spydercos :) I just got the knife back tonight, and Spyderco is closed and home with their families. I'm pissed, sorry, but I'm pissed, and I know it may seem small, but it just adds to the list of crap I have to get done. That's why I posted. I should look at it that it's no big deal in the end, and I'm sure they will take care of it. When they do, I'll let everyone know, and make up for lost Karma.
 
HusslinHoosier said:
You're is a contraction. What you said in English: "Sorry Sal, you are repair department fails!". I think what the posters are saying is if you have the opportunity to address the head of a company because he cares enough to participate in a forum dedicated to his product use some decorum or at least pay attention when Windows is kind enough to underline things for you.
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Ah! I get it. Yeah, I meant the correct English.

I love Sal (not a man crush) I love Spyderco's product, and want to like their service. Sal is an amazing guy and I really value his input here, but I needed to let him know. I feel better now, and I don't think my input is off limits, if he frequents the forum, maybe it helps with their work.

Honestly, maybe I showed little restraint, and I'm sorry, but you won't find me bad mouthing the product or the company. I did critisize the service I received, and a forum is where we talk about these things, .....at least it used to
 
Mods, you can lock this one. I don't want to start any problems. Thanks for everyone who had input for me.
 
That is what the forums are for. BUT, the response you get from anyone, really depends on the way you come across. The way your first post is written, it doesn't start things off smoothly.
I understand being pissed or unhappy when you send something in, and it comes back the same or worse. But being condescending doesn't help...

A year or so ago, I sent two knives in to one of the bigger knife companies. There wasn't anything wrong with them, but I wanted them to go through the "spa".
One looked almost the same, and one was actually worse because of the sanding marks.

I know typically this company has great customer service. They have gone WAY beyond what a person could ever expect a couple times before.
Even though I was disappointed, when I wrote about my disappointment in their sub-forum, I kept it very civilized. It didn't take very long, and I received a response from someone in the company asking me to send them back, and give them another chance.
I chose not to, and did the work myself. It wasn't the end of the world, but it is disappointing. It certainly isn't just Spyderco that has done this though.
 
Have you been drinking?

You have many knives, mostly Spydercos and post here often. Now the one time Spyderco doesn't COMPLETELY satisfy your expectations for repair, it's straight to the forum to whine about it?

Has the raging entitlement always been an issue for the forums or is it a more recent development? Sure, you invested a few dollars to send your Manix out for repair and it wasn't exactly what you wanted. This is the end result?

Take your car to a repair shop and have them work on something for you. Then lets say you drive the car afterward and it's still not fixed. Will you then return to the repair shop with a loudspeaker and announce to customers, employees, and who knows else your specific problem?

I'm not a rabid Spyderco fanboy, I promise. I do however feel that your business could and should remain yours alone unless it's a situation where you feel that others could benefit from knowing some shady business techniques.

I hope your blade gets repaired and I'm sure Spyderco will take care of you. Calling Mr. G out and labeling his repair dept a failure based on ONE experience is a bit rough.
 
dishcore said:
=Take your car to a repair shop and have them work on something for you. Then lets say you drive the car afterward and it's still not fixed. Will you then return to the repair shop with a loudspeaker and announce to customers, employees, and who knows else your specific problem?
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Yup. My daughter dropped her car off at the shop in the morning and a co-worker dropped her off there on the way home. They had checked off everything she asked them to fix, she paid the bill, got in the car, and started out.

Before she got to the road, she knew the car had some problems, turned it around, back into the shop, got out and announced for EVERYONE TO HEAR:

Nobody goes home until this car is working right.

They got back on it and fixed it. :p
 
Gosh, I'd have given her a full refund and suggested she find a different garage. A good employer protects their employees from abusive customers. :)
 
Erphern said:
Gosh, I'd have given her a full refund and suggested she find a different garage. A good employer protects their employees from abusive customers. :)
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Gosh, I'd have hired ****ing employees that would do the job right. You see Erphern, I guess "the customer is right", is lost on you. I guess you act as if his daughter getting a refund would have hurt her somehow.
 
Why so angry? Why assume I'd want anyone hurt? It's all this emotion that I don't understand; don't throw a fit because a repair fails, don't start cursing because I disagree. Things can be achieved by behaving in an adult, polite manner. Tantrums aren't required. ;)

Just my opinion.

Edit: "The customer is always right" is a slogan often thrown around but which has been disputed for over a century; there's a middle ground that tends to work better for all parties involved.
 
Everybody relax. The op got some not so great service, got pissed and posted a bit harsh before he thought it through. Within 20 minutes he walked it back and admitted to being a bit harsh. It's unbecoming to keep throwing rocks at a man who has owned his actions.
 
Esav Benyamin said:
Yup. My daughter dropped her car off at the shop in the morning and a co-worker dropped her off there on the way home. They had checked off everything she asked them to fix, she paid the bill, got in the car, and started out.

Before she got to the road, she knew the car had some problems, turned it around, back into the shop, got out and announced for EVERYONE TO HEAR:

Nobody goes home until this car is working right.

They got back on it and fixed it. :p
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Reasonably so! The issue I take with the OP's dilemma is his overall disheartening display of Sal, Spyderco and Company when he could have just replied with the company that caused the issue.

My auto-repair analogy would have been better developed if instead of going back to the repair shop, your daughter just parked the car at home and then told everyone she knows about how terrible a company the repair shop is and how "they should make it right" (before letting the company have a chance at it!!)
 
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