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- Dec 19, 2013
- Messages
- 63
Agreed
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The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Sorry Sal, you're repair dept fails!
- Thread starter Yo Mama
- Start date
Agreed
- Joined
- Aug 25, 2012
- Messages
- 765
Agreed.
I'll pile my rocks back where they belong.
Kudos to YO MAMA for walking it off and saying what you needed to say.
Cheers guys, stay warm.
+1 Well said. Forgiven, forgotten.
I didn't curse first off. Im not angry. I don't really care of your disagreement. And I think you are quite presumptive in your thinking, that you matter enough for me to throw a tantrum.
You see, I own a business, and I also have a daughter. Your asnine remarks, about "giving her a refund, and sending her on her way", are pretty retarded at best. Seeing as how she played by the rules, paid her money, and now it was closing time, and she was about to be stranded (most likely at night), I think the girl has just about every right to be hot. Sounds to me like she handled her business, and lit a fire under them. I say good on her. The repair didn't "fail". They didn't do the job that they were paid to do.
You see, I own a business, and I also have a daughter. Your asnine remarks, about "giving her a refund, and sending her on her way", are pretty retarded at best. Seeing as how she played by the rules, paid her money, and now it was closing time, and she was about to be stranded (most likely at night), I think the girl has just about every right to be hot. Sounds to me like she handled her business, and lit a fire under them. I say good on her. The repair didn't "fail". They didn't do the job that they were paid to do.
Yup. My daughter dropped her car off at the shop in the morning and a co-worker dropped her off there on the way home. They had checked off everything she asked them to fix, she paid the bill, got in the car, and started out.
Before she got to the road, she knew the car had some problems, turned it around, back into the shop, got out and announced for EVERYONE TO HEAR:
Nobody goes home until this car is working right.
They got back on it and fixed it.
I like the way you do business, and agree with the sentiment.
If you pay for work and it turns out to be incorrectly done, the problem should be fixed.
I've never had an issue with spyderco's service, and Sal has personally answered some questions I have posted (he is awesome).
however, I understand the op's frustration. He should expect to be attacked on here when posting in that tone though. Dogpiling is rampant.
- Joined
- Aug 25, 2012
- Messages
- 765
My point, not that it really matters, is that one could perhaps give a business the opportunity to make things right before throwing one's weight around. Maybe they'd be more than happy to do so?
But, what do I know. Asinine retard and all.
Yes, a civilized and reasonable person would give the business the opportunity to make things right before they have to get belligerent and start going buck wild and demanding that the customer is always right.
Try not to forget the folks that show up at McDonalds and demand Chicken McNuggets, and when told the store is sold out of them, continues to further demand them because THE CUSTOMER IS ALWAYS RIGHT. Then of course they should get free meals for a year and have their gas paid for because they drove from Oklahoma for their annual McNugget pilgrimage.
It works both ways.
Yup. My daughter dropped her car off at the shop in the morning and a co-worker dropped her off there on the way home. They had checked off everything she asked them to fix, she paid the bill, got in the car, and started out.
Before she got to the road, she knew the car had some problems, turned it around, back into the shop, got out and announced for EVERYONE TO HEAR:
Nobody goes home until this car is working right.
They got back on it and fixed it.
What I noticed about this was "They had checked off everything she asked them to fix". What did she ask them to fix, was it related to the problems she experienced later?
I wouldn't want to get in trouble if I'm told to check brakes, exhaust, and ventilation, I check those things and fix them, and the person comes back and complains that I didn't fix the timing belt or distributor which wasn't part of the deal.
Wow. Mods are slacking today, this is the third (or fourth, lost count) thread in general or somewhere trolling and personal insults are not allowed and yet the mods will just move it to W&C and say it's allowed there.
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- Feb 27, 2010
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- 1,785
Kinda embarrassed to be a Spyderco fan after reading this thread....
- Joined
- Oct 29, 2013
- Messages
- 763
Every time someone has a problem everybody gets greasy on here. At first I thought it was the teenagers (the last couple times there were several younger members that jumpstarted the escalation, and everybody jumped in after the OP went into hysterics), but this one I don't think you guys have that excuse.
Yeah, OP has some issues - he could communicate better, but there are going to be a lot of people come around with problems with their knives. Usually when someone has a problem, they get a little pissed about it. On top of that, you have no context; looking at a computer screen it's not fair to say "it's the way you came across". You have no idea, sarcasm and joking doesn't translate.
Besides all that though, you're doing EXACTLY what Sal does not want you to do. Even though most businesses cringe at the thought, brand enthusiasts become an extension of the brand. Sal has came here before and made a speech about Shiny Footprints. It was about how Spyderco Fans address businesses, but I'm going to go out on a limb and say that it pertains to how they address other members too.
Just because OP launches an offensive, there is no need to get defensive. I really enjoy my Spyderco knives (despite their flaws), I really like Sal's attitude about running the company and how to do business, but I really don't like seeing the Spyderco fans have a Conniption fit everytime someone's blade is not centered or the girl on the phone isn't chipper. It's going to happen, and it doesn't help Spyderco to add to an already negative incident. I think a lot more people feel the same way. I bet this group could change the opinion of every single person that has a negative experience with Spyderco, and resolve nearly every issue - make a really positive experience out of the posts that start out edgy; but you can't do it by escalating loose detents to a locked thread every time it comes up. This thread actually wasn't that bad, but nobody can bring up a problem with one of their Spydercos here without the threads getting locked.
Yeah, OP has some issues - he could communicate better, but there are going to be a lot of people come around with problems with their knives. Usually when someone has a problem, they get a little pissed about it. On top of that, you have no context; looking at a computer screen it's not fair to say "it's the way you came across". You have no idea, sarcasm and joking doesn't translate.
Besides all that though, you're doing EXACTLY what Sal does not want you to do. Even though most businesses cringe at the thought, brand enthusiasts become an extension of the brand. Sal has came here before and made a speech about Shiny Footprints. It was about how Spyderco Fans address businesses, but I'm going to go out on a limb and say that it pertains to how they address other members too.
Just because OP launches an offensive, there is no need to get defensive. I really enjoy my Spyderco knives (despite their flaws), I really like Sal's attitude about running the company and how to do business, but I really don't like seeing the Spyderco fans have a Conniption fit everytime someone's blade is not centered or the girl on the phone isn't chipper. It's going to happen, and it doesn't help Spyderco to add to an already negative incident. I think a lot more people feel the same way. I bet this group could change the opinion of every single person that has a negative experience with Spyderco, and resolve nearly every issue - make a really positive experience out of the posts that start out edgy; but you can't do it by escalating loose detents to a locked thread every time it comes up. This thread actually wasn't that bad, but nobody can bring up a problem with one of their Spydercos here without the threads getting locked.
- Joined
- Nov 4, 2006
- Messages
- 19,374
Glad to see the OP cooled off, and stepped up... :thumbup:
I like that analogy. It puts things in perspective...
I've got an almost $60,000 Dodge diesel pickup in the driveway. I bought it in July, and it has 5,000 miles on it.
To date, it has been in the shop a total of 28 days. Always for the same issues.... Pissed ? Ya, but throwing a fit won't solve anything. To their credit, they admit that there are a couple things they just don't know how to fix.
I love that... :thumbup:
A good employer makes sure he has qualified employees, so there aren't issues like this. If they are qualified, they damn well better actually do the work, and do it correctly. The first time
I like that analogy. It puts things in perspective...
I've got an almost $60,000 Dodge diesel pickup in the driveway. I bought it in July, and it has 5,000 miles on it.
To date, it has been in the shop a total of 28 days. Always for the same issues.... Pissed ? Ya, but throwing a fit won't solve anything. To their credit, they admit that there are a couple things they just don't know how to fix.
Yup. My daughter dropped her car off at the shop in the morning and a co-worker dropped her off there on the way home. They had checked off everything she asked them to fix, she paid the bill, got in the car, and started out.
Before she got to the road, she knew the car had some problems, turned it around, back into the shop, got out and announced for EVERYONE TO HEAR:
Nobody goes home until this car is working right.
They got back on it and fixed it.
I love that...
:thumbup:Gosh, I'd have given her a full refund and suggested she find a different garage. A good employer protects their employees from abusive customers.
A good employer makes sure he has qualified employees, so there aren't issues like this. If they are qualified, they damn well better actually do the work, and do it correctly. The first time
BellaBlades
Gold Member
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- Jul 12, 2013
- Messages
- 6,160
That is great Esav. Ive got two baby girls and when they get older. Im hoping with my knowledge they will never have to take a car to the garage. However if they take after the mama. Believe me they would do the same. As would I if it were my car that totes around kids if it were something out of my mechanical knowledge. Such as about 4 years back before i married. I had to have a brake line replaced on my truck which I dropped off before work. Had a friend drop me off afterwards. I left just before closing. They left the air bleeds open on the brake lines. After using the brakes twice when leaving. The pedal dropped to the floor down the road. I avoided taking out the rear of a car. By driving over the curb and ripping the ebrake before a telephone pole. Imagine that. I went back asked for the owner. Barked at him in the office about what mechanic did the work. I ripped him a new one behind the doors. Work was done for free and they were lucky no body was hurt.
To the OP and on topic. Good for making up and give them another shot.
To the OP and on topic. Good for making up and give them another shot.
Yup. My daughter dropped her car off at the shop in the morning and a co-worker dropped her off there on the way home. They had checked off everything she asked them to fix, she paid the bill, got in the car, and started out.
Before she got to the road, she knew the car had some problems, turned it around, back into the shop, got out and announced for EVERYONE TO HEAR:
Nobody goes home until this car is working right.
They got back on it and fixed it.
- Joined
- Jan 3, 2014
- Messages
- 55
You sound more than intelligent enough to appreciate that, especially when humans are involved, there's always a margin for error.
I've been doing my job for decades. I take a lot of pride in my work, and always try to impress the customer. It feels good! Once in a while, there will be some variable that I didn't take into account, and I'll have to say "Ooops! Should have caught that!" and I'll document what the issue was and I'll apologize and quickly fix it.
One of my customers, the CEO of a multinational, likes to tell us: "if you haven't broken something recently, you're not working hard enough!".
What I'm saying: we all have human frailties. How about we recognize that as employees and customers and at least try to be kind as as starting point?
- Joined
- Mar 5, 2009
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- 1,752
This. Especially with the continuous trolling well after the issue appears to be resolved.
I seriously think this is exactly why Blade Forums loses credibility/value from a manufacturer's standpoint when good honest feedback with civilized discussion is drowned out by hater-like-griping and fanboy-responses laced with trolling.
I don't want to see Spyderco follow KAI in leaving us and I don't want to see the civil and contributing members stop participating. I actually enjoy it here on Blade Forums (for the most part) and would really like to not ruin this good thing we have here with the manufacturers we still have.
- Joined
- Feb 27, 2010
- Messages
- 1,785
I agree....I will always be a fan of Spyderco knives and Sal, but sometimes I hate to be associated with some of those above me in this thread.