Sorry Sal, you're repair dept fails!

[skyhorse]

Look towards the heavens tonight and observe all the glory of a full moon,it always helps me when dealing with worldly frustrations. I believe Mr.Glesser is extremely busy with the Shot Show right now and eventually the OP will be taken care of.

 

[jasonp]

This post is why we mustn't post while we are mad. Many have been guilty of it including me. If your anger drives you to post, WAIT. I appears that the op realized the temper tantrum nature of his post and backed off. That being said, remember the old adage, "You get more bee's with honey than with vinegar" The original post had lots of vinegar aimed squarely at the owner of the company from which you are wanting a good resolution. I think a private message to Sal with your CS dissatisfaction would have helped more for the cause at hand...just my .02

 

[jkulysses]

Every time someone has a problem everybody gets greasy on here. At first I thought it was the teenagers (the last couple times there were several younger members that jumpstarted the escalation, and everybody jumped in after the OP went into hysterics), but this one I don't think you guys have that excuse.

Yeah, OP has some issues - he could communicate better, but there are going to be a lot of people come around with problems with their knives. Usually when someone has a problem, they get a little pissed about it. On top of that, you have no context; looking at a computer screen it's not fair to say "it's the way you came across". You have no idea, sarcasm and joking doesn't translate.

Besides all that though, you're doing EXACTLY what Sal does not want you to do. Even though most businesses cringe at the thought, brand enthusiasts become an extension of the brand. Sal has came here before and made a speech about Shiny Footprints. It was about how Spyderco Fans address businesses, but I'm going to go out on a limb and say that it pertains to how they address other members too.

Just because OP launches an offensive, there is no need to get defensive. I really enjoy my Spyderco knives (despite their flaws), I really like Sal's attitude about running the company and how to do business, but I really don't like seeing the Spyderco fans have a Conniption fit everytime someone's blade is not centered or the girl on the phone isn't chipper. It's going to happen, and it doesn't help Spyderco to add to an already negative incident. I think a lot more people feel the same way. I bet this group could change the opinion of every single person that has a negative experience with Spyderco, and resolve nearly every issue - make a really positive experience out of the posts that start out edgy; but you can't do it by escalating loose detents to a locked thread every time it comes up. This thread actually wasn't that bad, but nobody can bring up a problem with one of their Spydercos here without the threads getting locked.

Couldn't agree more.

I did have a good laugh at OP's temper tantrum.

I picture him standing there, steaming mad with his arms folded across his chest, tapping his foot in anger.

Cool story.

 

[stabman]

Kinda embarrassed to be a Spyderco fan after reading this thread....

Why?
Are you buying knives, or people who also own knives?

I just buy knives, so I'll still be getting the Tatanka.
And carrying the Yojimbo 2 at work tonight. :thumbup:

 

[ToxicBot11]

To date, it has been in the shop a total of 28 days. Always for the same issues.... Pissed ? Ya, but throwing a fit won't solve anything. To their credit, they admit that there are a couple things they just don't know how to fix.



A good employer makes sure he has qualified employees, so there aren't issues like this. If they are qualified, they damn well better actually do the work, and do it correctly. The first time

I find your stand that "A good employer makes sure he has qualified employees, so there aren't issues like this. If they are qualified, they damn well better actually do the work, and do it correctly. The first time" quite ironic since you've had a $60,000 Dodge diesel pickup in a repair shop for nearly a month and they haven't been able to fix it.

Maybe take some of your own advice and go take that $60,000 Dodge diesel pickup to a good employer that has the "qualified employees" to actually fix it in less than a months time.

Your present repair shops employer obviously didn't hire the right employees.

 

[A Justice]

Why?
Are you buying knives, or people who also own knives?

I just buy knives, so I'll still be getting the Tatanka.
And carrying the Yojimbo 2 at work tonight. :thumbup:

When you buy a Lamborgini are you just buying a car? No, you're buying the reputation of a rich DB that is overcompensating for something; it's a steroetype, but its genesis came from negative interactions with the owners of that model car.

Isn't the Spyder logo and the hole as much of the brand as an Endura?

Not only is the fellowship part of Spyderco in the sense of branding, we're the front line for consumers that aren't as well versed and experienced with the brand. 9 out of 10 consumers will search for an answer online before contacting a manufacturer or returning an item; due to Blade Forums' significant presence and strength on Google, this is what they find. This is a crucial node for the dissemination of Spyderco information and it's the front lines of Spyderco customer service. They should put as much emphasis on managing interactions here as they do on their Facebook page. I know the members here are intelligent and civil, I see it every day; we're more than capable of being ambassadors for Spyderco, but hostile responses and escalating complaints to getting the OPs banned is NOT how to do it.

Like every other product or company, you really don't just buy a product; you're buying Made in the U.S.A., you're buying confidence and warranty, you're buying into the mission of the individuals running the company, you're supporting your choice as a consumer, and you're buying continued service. Sal agreed in his post about "Shiny Footprints". I'm going to quote a few lines:

"The hostility that seems to appear on the forum makes it an uncomfortable place to be. This is opposite the intention."

"....a negative approach is not good for the industry or Spyderco in the industry. Intelligent, civil communication is more valuable."

"If you would like to be closely associated with Spyderco, which we greatly appreciate, it would be our wish that you consider leaving shiny footprints rather than hostile feelings, whjere (sic) Spyderco is concerened."

ETA - I forgot to thank JK Ulysses and Screwdriver, Surfing Gringo and the other members that are bucking what has become the status quo and pointing out that the replies some threads get are actually making them uncomfortable, and may actually be hurting the brands. All members have to adopt a different point of view before anything changes - the first person that sees a kid getting hostile has to wave a finger and straighten out the conversation. That's what I want to see on the forums, I believe that is what Sal wants to see, I think a lot of other members would like to see. I don't learn anything about the common flaws because the threads degrade until they get locked - problems are actually happening, and it doesn't hurt Spyderco to discuss them. It just makes everyone informed, improves knowledge to address them, and might even influence updated designs.

 

[stabman]

Like every other product or company, you really don't just buy a product; you're buying Made in the U.S.A., you're buying confidence and warranty, you're buying into the mission of the individuals running the company, you're supporting your choice as a consumer, and you're buying continued service.

For some people this may apply.
For myself, I really do just buy the knives...which is why I have some from companies without Sal's level of class.

Still, politeness is free, so I support having people use more of it. :thumbup:

 

[Custom]

Sal works in the repair department? Lol.

+1 lol

 

[Yo Mama]

This post is why we mustn't post while we are mad. Many have been guilty of it including me. If your anger drives you to post, WAIT. I appears that the op realized the temper tantrum nature of his post and backed off. That being said, remember the old adage, "You get more bee's with honey than with vinegar" The original post had lots of vinegar aimed squarely at the owner of the company from which you are wanting a good resolution. I think a private message to Sal with your CS dissatisfaction would have helped more for the cause at hand...just my .02

You know, Jason, you sum it up well, and what I had thought of in retrospec

 

[Screwdriver]

Why?
Are you buying knives, or people who also own knives?

I just buy knives, so I'll still be getting the Tatanka.
And carrying the Yojimbo 2 at work tonight. :thumbup:

As A Justice said, some items come with a fan base, just like sports teams etc. Personally it pisses me off when I see people attack others for having an opinion other then their own over a brand. People are so caught up with a brand like Spyderco, that they see any disagreement as a personal attack. I personally have seen threads on BF and other knife forums that equates someone that really likes the Spyderco brand as being a jerk. Even when I started a thread on the Techno where I made a joke comment about the Techno, people jumped all over me like I was attacking them personally.

 

[stabman]

People are so caught up with a brand like Spyderco, that they see any disagreement as a personal attack. I personally have seen threads on BF and other knife forums that equates someone that really likes the Spyderco brand as being a jerk. Even when I started a thread on the Techno where I made a joke comment about the Techno, people jumped all over me like I was attacking them personally.

Yeah, sometimes it gets a bit much.

 

[Surfingringo]

I agree....I will always be a fan of Spyderco knives and Sal, but sometimes I hate to be associated with some of those above me in this thread.

Yeah, sometimes it gets a bit much.

WHATS THAT SUPPOSED TO MEAN?? You trying to say u got a problem with spyderco??? Huh? Huh? Feeling froggy?? Grrrrrrr!!!!!

Hehehehe....ummm, I've been told sarcasm doesn't translate on here so I'll throw in one of these. and a couple of these and one of these for having to add the last three! Lol

 

[Screwdriver]

WHATS THAT SUPPOSED TO MEAN?? You trying to say u got a problem with spyderco??? Huh? Huh? Feeling froggy?? Grrrrrrr!!!!!

Hehehehe....ummm, I've been told sarcasm doesn't translate on here so I'll throw in one of these. and a couple of these and one of these for having to add the last three! Lol

Yeah, you even chimed in on my Techno thread over at Spyderco. Those people are brutal...I guess I should use more smilies :eagerness:

 

[Syncharmony]

Yeah, you even chimed in on my Techno thread over at Spyderco. Those people are brutal...I guess I should use more smilies :eagerness:

Those people are pretty much also these people. If you are bored enough to hang out on one knife forum, you're bored enough to hang out on all of em!

 

[338375]

You sound more than intelligent enough to appreciate that, especially when humans are involved, there's always a margin for error.

I've been doing my job for decades. I take a lot of pride in my work, and always try to impress the customer. It feels good! Once in a while, there will be some variable that I didn't take into account, and I'll have to say "Ooops! Should have caught that!" and I'll document what the issue was and I'll apologize and quickly fix it.

One of my customers, the CEO of a multinational, likes to tell us: "if you haven't broken something recently, you're not working hard enough!".

What I'm saying: we all have human frailties. How about we recognize that as employees and customers and at least try to be kind as as starting point?

Absolutely... We all make mistakes, and hopefully we learn from them. I am the same way. I have always been a perfectionist. In some ways, it is a good thing. In other ways, it's not... Irregardless, I always try to do everything the best I can. Yes, it does take more time, and in many cases others won't ever know the difference, but the end result is a lot of personal satisfaction.

I find your stand that "A good employer makes sure he has qualified employees, so there aren't issues like this. If they are qualified, they damn well better actually do the work, and do it correctly. The first time" quite ironic since you've had a $60,000 Dodge diesel pickup in a repair shop for nearly a month and they haven't been able to fix it.

Maybe take some of your own advice and go take that $60,000 Dodge diesel pickup to a good employer that has the "qualified employees" to actually fix it in less than a months time.

Your present repair shops employer obviously didn't hire the right employees.

I wondered how long it would take someone to bring that up

Actually in this case, it isn't really the dealer, or the Techs fault that the issues aren't getting fixed...
They made a lot of changes to the 2013's. A lot of the changes are computer, and electrical related. The problems I am having are fairly common...
I've had in depth discussions with the Service Coordinator. According to him, they really wanted to make these changes on the 2013's, but they rushed release. They should have waited until 2014, and they would have had another year to work the bugs out of the systems.

So, the problem they are having is, they are in constant contact with the factory engineers, the people who designed these things, to try and figure out a fix for these issues, but the damn engineers don't know what is needed to fix the issues. So the dealership is stuck, because they can't do warranty work unless RAM authorizes it.
Don't get me wrong, it doesn't make me any happier about things, but the dealership I am working with, has bent over backwards to try and keep me happy.

 

[skyhorse]

Was out feeding this fine mornin, to the East above the mountains was an orange Sunrise,while over the mountains to the West a bright full moon. Hopefully someday,I'll meet the one that designed all this. I don't mind a rainy day now and then.

 

[EZ Bake]

Was out feeding this fine mornin, to the East above the mountains was an orange Sunrise,while over the mountains to the West a bright full moon. Hopefully someday,I'll meet the one that designed all this. I don't mind a rainy day now and then.

At this point, you and Surfingringo are the only reason I keep coming back to this thread

Ah, I need to be in the woods or on a on a boat right now - overdue for some outdoors time away from everything.