Spyderco Quality Control/Warranty Issues

Asking your customer to buy from a local store so you can pick and choose your knife is the equivalent of dropping your QC department and letting your customer become the free labor for their Quality control.

That is what really gets me.
 
Ken44 said:
I can't blame you for being a bit offended with those replies, but I wouldn't give up on them just yet.

Their suggestion to buy from local venders to avoid future problems doesn't do much good if there are none around. No one in my county sells them, and when I buy one it has to be online.

Bad luck getting two in a row with a problem. Stick with them, you'll probably have very good luck for a while.
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I think you just got unlucky with these two. Of all the Spydercos I've bought, only one or two had a slight amount of blade play in them. This was easily fixed by tightening the screws.

Off topic, Ken I don't know what part of north Georgia you're in, but there's a store about 30 minutes away from me that has a decent amount of Spydercos.
 
I think you had the misfortune of dealing with someone at Spyderco who is lacking in Customer Service skills. Or they are swamped with poeple trying to "scam" them in some way shape or form. I myself have had very good experiences with Spyderco CS and the two people over there mentioned in this thread are a pleasure to deal with. I have a feeling you had the misfortune of getting someone else maybe "filling in" over there?

You have guts posting of your experience here as the "Fanboys" can be completley offensive in their illogical attempts at discrediting you for speaking your opinions


It does seem like there is a disproprtionate number of Para2 "issues" and I wonder if its because of the rush to get them out due to high demand?
 
If you had walked into a knife store to buy them, would you have bought them with the defect to then send in to Spyderco? I doubt it.

For all you know the knives had already been sold, screwed-up and then returned to the dealer, who never opened the box and then shipped it out to you.

Why didn't you ask the dealer to inspect the knife before it was sent to you? Given the problem with the first knife, why wouldn't you ask for inspection when you bought the second knife?

Both dealers I use will open the box and check the knife before sending. It's been helpful. They stopped a Benchmade with a lightly scratched scale from coming to me.

What is your complaint anyway, that Spydreco staff weren't nice enough? You got exactly what you wanted, a replacment scale and a replacement screw. So you got what you wanted and you are still not satisfied? You want your cake and sweet nothings in your ear as well? :)

Your problems can be explained away as a simple communication difficulty.
 
In my experience Howes knife shop is as good as it gets, I have limited experience with cutlery shoppe but the purchases I did make with them were top notch as well, I would be a little upset too If it was insinuated I damaged a knife, when in fact i received it that way, I would of contacted howes and cutleryshoppe first, Don't let these 2 bad experiences keep you away from Spyderco , from now on just ask the dealer to inspect said knife for flaws before it ships, Most dealers are more than happy to do this for a customer, and If they are not willing to do it , Move right along it's probably not someone you want to deal with anyway. Like I said I have purchased countless knives from howes They are good people, So is cutleryshoppe, I agree with the above post, with the lack of para 2s floating around dealers may just be going to shows and buying them in bulk if they can find them, and just giving them a quick peek to make sure it is a para 2 , and not giving them a detailed look over.
 
Brownshoe, I don't think you understand the reason I was irked by this. You could run around in circles and say I could have done A, B, and C. But the truth of the matter is that I had zero involvement with the issues related to the knife and I was purchasing from trusted authorized dealers who I have had very good experiences with. The complaint lies in the fact that I was being told by Spyderco that essentially I used the knife and tried to abuse the warranty by getting a new one. Essentially they made me feel like a crook and a liar. They also expressed that as this is a one time exception, future warranty requests for a knife in similar condition would not be covered. How is this supposed to make a customer feel about future purchases? Granted that the chances I receive another knife in similar condition is remote, but the message was very clear that I would be SOL. Yes, I got what I wanted, but how you get treated along the way is in my opinion more important than a $100 knife.

With regards to simple communication difficulty I would have to disagree. There was zero communication once the knife was sent in. If they felt this way, a simple e-mail or phone call to open up dialogue about their concerns would have gone a long way. But this didn't happen. They made an assumption and went with it.

Am I going to buy another Spyderco? Yes. I like the hobby and their folder designs too much to say I won't. If I never bought another Spyderco, I would probably stop collecting altogether. But this isn't happening. Thanks all the same for the reply.
 
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higgsfield I'm going to haft to agree with you, The way I am treated by a company means a lot to me, now I know that losing one customer wouldn't make a difference, but fact of the matter is you didn't like the way you were treated and voiced your opinion about it, I don't see anywhere where you did anything wrong, just some bad luck, I do agree though that when the Spyderco Crew reads this you will likely get an apology, Especially if you provided receipts showing when you bought the knife. I had a problem with Spyderco once before , It's water under the bridge now and I'm not going to bring it up, but a certain person was rude to me, Well I started a thread here and sent the link to Sal, I got an apology, and the person ever since has been super nice , so I apologized myself for bringing their name up in my thread for the way they acted toward me, All in all they are a good company, but you have every right to voice your opinion if you think you were done wrong.
 
No sense in raising your blood pressure by taking personal offense to a form letter. Not going to get you anywhere in life, ever...

+"Brownshoe, you fail to miss the point" -fail, lol.
 
Apophis said:
No sense in raising your blood pressure by taking personal offense to a form letter. Not going to get you anywhere in life, ever...

+"Brownshoe, you fail to miss the point" -fail, lol.
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I see I did use a double negative. Will be corrected. No blood pressure raised here. I knew I would probably get a few posts where I get roasted when I started this.
 
I've only had to contact them once for a problem, but my experience was similar. They assumed I was to blame. That was despite them not knowing what caused the problem (more precisely, because they didn't know, they assumed I must have done something).
 
I have owned at least 30 Spyderco's over the years and all have been flawless....centered blades, fit and finish with many coming from Golden. I will say I have been lucky, since I know nothing is perfect.....humans make mistakes.
 
brownshoe said:
If you had walked into a knife store to buy them, would you have bought them with the defect to then send in to Spyderco? I doubt it.

For all you know the knives had already been sold, screwed-up and then returned to the dealer, who never opened the box and then shipped it out to you.

Why didn't you ask the dealer to inspect the knife before it was sent to you? Given the problem with the first knife, why wouldn't you ask for inspection when you bought the second knife?

Both dealers I use will open the box and check the knife before sending. It's been helpful. They stopped a Benchmade with a lightly scratched scale from coming to me.

What is your complaint anyway, that Spydreco staff weren't nice enough? You got exactly what you wanted, a replacment scale and a replacement screw. So you got what you wanted and you are still not satisfied? You want your cake and sweet nothings in your ear as well? :)

Your problems can be explained away as a simple communication difficulty.
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I agree with asking for someone to inspect the knife before it is shipped when you've had bad experiences with a mfg. I've had to have to ask dealers to inspect: Cold Steel, Spyderco, Kershaw, and Buck.

Either way Spyderco is a serious company, not a hobby backwoods operation. Diverting your frustrations and venting on the customer because of the companies OWN mistakes is highly unprofessional, and not respectful to the customer nor his business did the customer send pennies or make it difficult for the dealer to acquire payment? No. Was the money faulty? No.

No customer deserves this treatment, period. If you have respect for your business, and take pride in your work you need to be willing to accept mistakes and correct them in a professional manner.

Furthermore, their audacity to shift Quality Control to the customer is appalling. Quite frankly I wouldn't have stood for that in the least. Spyderco put out the flawed product, and what do you think would happen if you do go to the store, you do find these flaws, you pick out a knife which is flawless? The flawed knives, will still be sold to a customer who doesn't know better than to expect a good knife when they paid well over 10x what most people pay. Better that someone who buys the flawed knife, and let's Spyderco know than for the problem to be swept under the rug and taken as the normal for Spyderco to produce flawed knives.

I really wish Sal would come up and her and respond that way the fanboys can seriously stop excusing bad behavior.
 
The point is The guy got exactly what he wanted, but still complains ?????
 
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