Spyderco Quality Control/Warranty Issues

This is my last response to brownshoe as I am not going to continue to beat on a dead horse. You have your opinion and are certainly entitled to it. Let me simply copy and paste directly from Spyderco's Warranty website:

"Spyderco warrants that all of our products are free from defects in material and workmanship."
 
The Mastiff said:
That letter is a standard form letter. It has caused people to complain about hurt feelings before, and likely will again. Ignore what doesn't apply to you and quit expecting life to be "fair". That's a fantasy word AFAIC. As long as you can solve the problem that's enough.

If you eat, and don't have anyone try to kill you that day it's been a good one. Anything else is just gravy.

Oh yeah. Don't talk about "deserving" either as it likely means something entirely different to me. :)

Joe
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Mastiff, granted that this is a standard form letter but they clearly keep records of warranty claims. If I purchase another brand new Spyderco from an authorized dealer with the same defect, they will not warranty it. If you notice the timeline of the events, I did not start this thread until I received the e-mail suggesting I buy from local vendors to avoid continued issues. This was the zinger and the final straw that broke the camel's back so to speak. A simple "no problem, we'll send out a replacement screw" would have been adequate and none of this would have ever come to light.

With regards to life being fair or unfair, I roll with the punches like the rest of us do. You clearly have a different expectation of what customer service should be, and in that aspect we will have to agree to disagree.
 
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"If it's not right, we'll make it right."
This is my Dad's quote, when we were in business.
rolf
 
EDIT: Nevermind. This is counter intuitive and off topic for the OP.

Brownshoe, read what you have been posting.
 
It seems like a lot of people have had experience with their customer support. This seems like a red flag to me.
 
Wow, I didn't see any of that.

At any rate, many manufacturers ask that you contact them and not the vendor.
 
Ken44 said:
The part telling him he should buy from local vendors wasn't a standard form letter. It was an email meant just for him.
I wouldn't want to get an email telling me that. Most have no local vendors.
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Unless that is how they handle QC and it was a form letter.
 
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