Spyderco Repair Service Review

Discussion in 'Spyderco' started by Kreyzhorse, Jan 10, 2019.

  1. Kreyzhorse

    Kreyzhorse

    Jan 15, 2013
    BF,

    Recently landed a used SE Dodo off the exchange. This was a knife I'd been looking to find for sometime and while this one was a user, I jumped on it.

    Overall, it was in pretty good shape but had some striped screws, a bent pocket clip, a tiny blade chip and needed a good sharpening, all of which was relayed to me before I bought it. Far from perfect but a grail is a grail.

    Once I received it I reached out to Spyderco, was told turn around took about two weeks, was given an estimated repair cost and decided to send it in right before Christmas. Just got it back today and wanted to say I'm very thrilled with the work done to it.

    The screws and clip were replaced and its factory sharp again. The small blade chip is gone. Had never needed to send a knife back to Spyderco before but like any time I've ever dealt with Spyderco, their customer service is once again stellar. They also performed the work for less than the original estimate.

    Not sure if I'll ever need to send a knife back to Spyderco in the future, but I know if i need to, I won't hesitate to do so. They took a "well loved" Dodo and brought it back to excellent condition.

    Can't wait to drop it into my EDC rotation tomorrow.

    Thanks for reading.

    Here is an "after" picture. Didn't think to take a before picture.

    [​IMG]
     
    Yo Mama, razorburn, KCDR and 12 others like this.
  2. Kreyzhorse

    Kreyzhorse

    Jan 15, 2013
    And... a gratuitous Dodos picture. I'm not sure if a group of flightless birds is a flock or a herd?

    Either way.... here you go. I once had a carbon fiber Dodo, but, it's, well, extinct....

    [​IMG]
     
    Yo Mama, KCDR, B.Mauser and 3 others like this.
  3. Stang Bladeworks

    Stang Bladeworks

    661
    Feb 19, 2018
    Glad to hear that they stood behind their product. I really like spyderco.
     
    Kreyzhorse likes this.
  4. sgt1372

    sgt1372 Platinum Member Platinum Member

    Oct 16, 2018
    Good to hear.

    I've got a vintage Endura Clipit that I have been thinking about sending in to have the tip reshaped/repaired.
     
    Stang Bladeworks and Kreyzhorse like this.
  5. StuntDouble

    StuntDouble

    Apr 26, 2004
    I honestly don't know how they performed some of the repairs I've seen.

    I'm also thinking I screwed up all those years ago when I got a PE Dodo.
     
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  6. sgt1372

    sgt1372 Platinum Member Platinum Member

    Oct 16, 2018
    Is this a positive or negative recollection?
     
    Stang Bladeworks likes this.
  7. StuntDouble

    StuntDouble

    Apr 26, 2004
    Definitely positive. I've seen pics of knives that looked unsalvageable, but when they came back from Spyderco, they looked good as new.

    I've sent in a couple of pretty worn serrated knives over the years for resharpening, and when I got them back, they looked fresh from the box.
     
    sgt1372 and Stang Bladeworks like this.
  8. sgt1372

    sgt1372 Platinum Member Platinum Member

    Oct 16, 2018
    Cool! :)
     
  9. JimMD

    JimMD

    575
    Dec 6, 2017
    I've sent Spyderco two knives in for service. Communication and quality of service were great. I also called them a couple of times with questions before purchasing a knife, and they were very helpful.
     
    Kreyzhorse likes this.
  10. Pharmagator

    Pharmagator Gold Member Gold Member

    Apr 17, 2010
    Spyderco is synonymous with outstanding customer service, in my opinion

    Great communication with us customers!
     
    Alsharif likes this.
  11. sgt1372

    sgt1372 Platinum Member Platinum Member

    Oct 16, 2018
    I just got off the phone w/the Spyderco repair shop and got a $5 estimate (the cost of return shipping) to rehape/sharpen and repolish my used vintage Endura (plastic clip) Clip-it.

    Was told that the cost of reshaping the dulled tip should be included the FREE resharpening service.

    How cool is THAT?! It'll be in the mail to Spyderco on Monday. :)
     
    Last edited: Jan 18, 2019
    David45 likes this.
  12. amateur blacksmith

    amateur blacksmith

    132
    May 19, 2018
    Is a blade replacement possible with this service?
     
  13. sgt1372

    sgt1372 Platinum Member Platinum Member

    Oct 16, 2018
    As far as I know, Spyderco does not replace blades and, even if they did, you couldn't get that for free. Based on my contact w/them today, only "sharpening" services are "free."

    However, FYI, I did get the blade on my mini-Infidel replaced by BenchMade for $40. Not sure how many manufacturers will do a blade replacement. Only know that Spyderco apparently does not.
     
  14. amateur blacksmith

    amateur blacksmith

    132
    May 19, 2018

    I would not expect it to be free. I was only asking if it was a part of the service they offer.
     
  15. scattershot

    scattershot

    791
    May 31, 2007
    As of a few days ago when I checked, Spyderco does not offer replacement blade service, or sell replacement blades.
     
  16. sgt1372

    sgt1372 Platinum Member Platinum Member

    Oct 16, 2018
    FWIW, if the blade on any Spyderco knife "breaks", I think they would give you a FREE knife to replace it. Apparently, they just don't want to replace blades on otherwise functional knives.
     
    amateur blacksmith likes this.
  17. sgt1372

    sgt1372 Platinum Member Platinum Member

    Oct 16, 2018
    I ending up sending 2 knives to Spyderco about 10 days ago and they are already returning 1 of them (the Endura) to me; should get it in a couple of days.

    The other is a Starmate that I bought off the Exchange w/a flaw in the blade; there's a slight depression in the show side of the blade that was not removed w/the factory grind. The seller of the knife has promised to refund the purchase price if Spyderco can't fix it; gave them instructions to NOT do anything and return it "as is" if they can't fix it w/a statement to that effect so that I can get the refund. Hoping that they CAN fix it, because I really like the knife and got a good price on it.

    Can't comment on the quality of the work yet BUT I do think that Spyderco Customer Service would improve their communications a bit.

    While they are pretty good about answering the phone, they do NOT confirm receipt of any knives sent for them for repair and do not provide you with specific notice when they return it. The only notice I received for the return of my Endura was a Pitney Bowes shipment notices sent by email which did NOT identify who the seller was; I guessed from the fact that it was sent fro Colorado and confirmed it when I spoke to Customer Service on the phone.

    Given the number of submissions that they get, I was told that they do not actually "log" a knife that you send in for service into their system for at least a week and to not call to find out if they received the knife before that time. This is a good reason to always send the knife to Spyderco w/a signature required. The tracking info that I got for the Starmate from USPS was that it was left at the front door/porch, which really worried me. So, I'm not sending another knife to them again w/a a signature required so that I know that someone actually received it, especially since Spyderco does not send you any confirmation of receipt and you have to wait at least a wk to find out if they actually received your knife or not.

    Turn around for the repairs is currently estimated at 4-6 weeks after that but they returned my Endura in less than a week. I think that they probably tell everyone that it takes 4-6 weeks to do the work, simply to keep people from constantly calling to find out what's going on w/their knives.

    Anyway, thought I'd mention this before I actually get the Endura and Starmate back. Will provide an update on the "quality" of the repair to the Endura (and the Starmate, if they try to fix it) when I get them back.
     
    Last edited: Feb 7, 2019
  18. lieferung

    lieferung

    May 24, 2016
    Having worked in a high volume warranty center, I'm not surprised they don't log your return for a week. The field I worked in had a tiny department for the entire country's returns.
     
  19. RipD

    RipD Basic Member Basic Member

    634
    Dec 10, 2014
    Great to hear your experience.

    [Getting on my soapbox] I'll try to connect this back to the most recent "price" discussion taking place. This level of service costs money. Having people to process the forms, to get the knives in, to work on them, to ship them back. Keep parts around for knives that have long since been discontinued. This all costs a lot of money. When you complain about prices relative to other brands, you need to consider whether you plan to keep the knife and may ever need it serviced. This is my standard rant when people mention Benchmade prices. It applies here as well. [off soapbox]
     
    Yo Mama and AlwaysTomboy like this.
  20. Reitwagen

    Reitwagen

    612
    Mar 2, 2009
    My experience with Spyderco customer service has been about 50% satisfactory. When I buy a Spyderco knife, I inspect it thoroughly when it arrives and if it leaves me any doubt, I return it to the dealer for a refund, rather than risk needing to make a warranty claim.
     
    BD_01 likes this.

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