I have absolutely NO complaints about the price of service. So, far it's been FREE except for the $7.20 (now $7.90) Priority Mail postage to send them the knives and the $5 return postage. I also understand the costs of providing the service, which contributes to the reputation and "good will" valuation of the company and I assume that's how Spyderco justifies the costs associated w/the service. However, I don't think it would be be asking that much to just send a confirming email to the sender when the knife is logged in for service. Just takes a minute on the computer. Same thing when the knife is returned. Just saying . . .