Hello everybody,
My name is Marco, I am a Spyderco enthusiast from the Netherlands ( yes Amsterdam ;-) ), this post is about my experience with the Spyderco Sharpmaker, the way warranty is handled and the 'care' for a loyal costumer.
Important to know, is that this story happened in a short period of time and begun 4 months ago in February 2016.
Since the first time I've held a Delica I was sold, I knew I would never use an other brand than Spyderco for my cutterly needs.
So, expecting that the Tri-angle Sharpmaker was just as good as their knives I bought one to sharpen my new Delicas VG10 blade with.
Sharpmaker 1 : The first Sharpmaker I bought did not make me happy at all... The brown ceramic rods did not take any metal away from the blade, and to make things worse, they were wearing down like hell. After the first time I tried it on the VG10 blade of my Delica, the corners of the rods where completely weared and became square, useless for sharpening serrations in the future.
And to make it even worse, the 40 degrees slots were not aligned, one slot was 20 degrees, and the other one 25..
Anyway, I was working offshore, my colleague from some foreign island had no possibility to buy Spyderco, so I gave the malfunctioning Sharpmaker to him as a present.
Sharpmaker 2 : returned back ashore in the Netherlands I directly ordered a new Sharpmaker with the hope this one was good.
After receiving it, I was satisfied, not yet knowing that my happiness would soon turn to ashes.
The brown rods were great! Took away metal from the blade like they supposed to and did not show any wear on them. So after sharpening my Delica on the brown stones, I switched over to the white stones, not yet knowing the horror to happen in the next minutes..
The case was, there was a irregularity on the flat side of one of the white stones. "The little ceramic pimple of hell" and after one swipe with my Delicas lovely blade on the ceramic stone, well you'll guess it, the irregularity in the ceramic stone tore up my Delicas edge completely.
The resharpening costed me so much time and metal I would not have honed away in a year of heavy use with the knife..
In fact, the damage done by the irregularity in the stone was so bad, that the edge on the tip chipped in such a bad way, I could not sharpen it again. So had to take of metal of the back of the tip to make the tip useful again.
For this Sharpmaker malfunction I contacted the reseller in The Netherlands. They asked me to send it in and mailed me a replacement back.
Sharpmaker 3 : The third Sharpmaker I received, again, the brown stones did not take away any metal and were wore down on the corners after 1 sharpening again...
And to make things worse, the little ceramic pimple of hell returned, this time on the flat side of the brown stone.. And I think you guys can guess the way I discovered it.
Yes, I discovered it by tearing my blade into useless again on this ceramic rod of hell.
So now, I'm here, on a ship offshore, with my (after meeting the Sharpmaker) not so new Delica anymore, that is completely screwed up.. And a Sharpmaker that will screw up every blade it touches.
Is this bad luck? 3 times in a row?
Anyway I contacted Spyderco customer service to ask for an solution. But because I live in the Netherlands, I asked them if I could send pictures from the ceramic rods of hell, and my poor Delica that is raped by their sharp makers, so they could evaluate the situation before I pay the shipping costs to send it to America, and avoid the risk having to pay the repairs myself..
Don't understand me wrong, I would love to send it to America, but what I got back as reaction was that they don't want the pictures to see or evaluate if it is worth the risk sending in. They just want me to take the risk of sending it in, so they can decide if I have to pay for repairs myself.
I'm a little bit disappointed in the Sharpmaker, but very disappointed in the gentle way they told me to piss off. Probably it's more important to take away money from a loyal costumer than it is to correctly handle warranty situations caused by their lame quality control.
Well it's a shame, especially because Spyderco does not come cheap in the Netherlands, and still I gave their Sharpmaker three times the chance to do it right..
Well, I'll just forget the money I work 12 to 16 hours a day for at rough sea, that I've spent on these products.
Anyway thanks for reading, just wanted to share this story with you.
Greetings.
Verzonden vanaf mijn iPhone met Tapatalk
My name is Marco, I am a Spyderco enthusiast from the Netherlands ( yes Amsterdam ;-) ), this post is about my experience with the Spyderco Sharpmaker, the way warranty is handled and the 'care' for a loyal costumer.
Important to know, is that this story happened in a short period of time and begun 4 months ago in February 2016.
Since the first time I've held a Delica I was sold, I knew I would never use an other brand than Spyderco for my cutterly needs.
So, expecting that the Tri-angle Sharpmaker was just as good as their knives I bought one to sharpen my new Delicas VG10 blade with.
Sharpmaker 1 : The first Sharpmaker I bought did not make me happy at all... The brown ceramic rods did not take any metal away from the blade, and to make things worse, they were wearing down like hell. After the first time I tried it on the VG10 blade of my Delica, the corners of the rods where completely weared and became square, useless for sharpening serrations in the future.
And to make it even worse, the 40 degrees slots were not aligned, one slot was 20 degrees, and the other one 25..
Anyway, I was working offshore, my colleague from some foreign island had no possibility to buy Spyderco, so I gave the malfunctioning Sharpmaker to him as a present.
Sharpmaker 2 : returned back ashore in the Netherlands I directly ordered a new Sharpmaker with the hope this one was good.
After receiving it, I was satisfied, not yet knowing that my happiness would soon turn to ashes.
The brown rods were great! Took away metal from the blade like they supposed to and did not show any wear on them. So after sharpening my Delica on the brown stones, I switched over to the white stones, not yet knowing the horror to happen in the next minutes..
The case was, there was a irregularity on the flat side of one of the white stones. "The little ceramic pimple of hell" and after one swipe with my Delicas lovely blade on the ceramic stone, well you'll guess it, the irregularity in the ceramic stone tore up my Delicas edge completely.
The resharpening costed me so much time and metal I would not have honed away in a year of heavy use with the knife..
In fact, the damage done by the irregularity in the stone was so bad, that the edge on the tip chipped in such a bad way, I could not sharpen it again. So had to take of metal of the back of the tip to make the tip useful again.
For this Sharpmaker malfunction I contacted the reseller in The Netherlands. They asked me to send it in and mailed me a replacement back.
Sharpmaker 3 : The third Sharpmaker I received, again, the brown stones did not take away any metal and were wore down on the corners after 1 sharpening again...
And to make things worse, the little ceramic pimple of hell returned, this time on the flat side of the brown stone.. And I think you guys can guess the way I discovered it.
Yes, I discovered it by tearing my blade into useless again on this ceramic rod of hell.
So now, I'm here, on a ship offshore, with my (after meeting the Sharpmaker) not so new Delica anymore, that is completely screwed up.. And a Sharpmaker that will screw up every blade it touches.
Is this bad luck? 3 times in a row?
Anyway I contacted Spyderco customer service to ask for an solution. But because I live in the Netherlands, I asked them if I could send pictures from the ceramic rods of hell, and my poor Delica that is raped by their sharp makers, so they could evaluate the situation before I pay the shipping costs to send it to America, and avoid the risk having to pay the repairs myself..
Don't understand me wrong, I would love to send it to America, but what I got back as reaction was that they don't want the pictures to see or evaluate if it is worth the risk sending in. They just want me to take the risk of sending it in, so they can decide if I have to pay for repairs myself.
I'm a little bit disappointed in the Sharpmaker, but very disappointed in the gentle way they told me to piss off. Probably it's more important to take away money from a loyal costumer than it is to correctly handle warranty situations caused by their lame quality control.
Well it's a shame, especially because Spyderco does not come cheap in the Netherlands, and still I gave their Sharpmaker three times the chance to do it right..
Well, I'll just forget the money I work 12 to 16 hours a day for at rough sea, that I've spent on these products.
Anyway thanks for reading, just wanted to share this story with you.
Greetings.
Verzonden vanaf mijn iPhone met Tapatalk
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