Spyderco Southard blade failure with pics

Discussion in 'Spyderco' started by Atakdog, Jan 9, 2014.

  1. Erphern


    Jan 3, 2014
    Beretta M9s have slide cracks and Glocks go "kaboom". ;)
  2. four_shore


    Oct 21, 2010
    hopefully they investigate to prevent any future malfunctions..
  3. Sal Glesser

    Sal Glesser Moderator Moderator

    Dec 27, 1998
    Thanx much for the emails alerting me to the thread. I don't often get outside of our own sub forum.

    Hi Atakdog,

    Sorry for your problem. We'd love to get the knife and analyze the break. We can send you a new one as soon as it gets here. We've not seen this problem and we have thousands of knives out there.

    attn: sal or Eric glesser
    820 Spyderco way
    Golden, CO 80403

    Please let customer service know it's coming.

    [email protected]

  4. And there you go. :thumbup:
  5. xceptnl


    Jan 30, 2008
    Less than 16 hours and a resolution to the speculation is achieved!
  6. JNewell


    Nov 18, 2005
    Yes. I wonder if it's a defect when the steel was fabricated, some problem in the PM process? The knife needs to go to Spyderco for analysis. :thumbup:
  7. Screwdriver


    Feb 27, 2010
    This is why Spyderco kicks ass......:thumbup:
  8. A-Ro


    Dec 19, 2013
    How many companies' CEOs would get on a board like this to help fix a problem??? Pretty awesome!
  9. Quiet

    Quiet "That guy" Platinum Member

    Oct 11, 2013
    This is what amazing customer service looks like!!! :thumbup:
  10. Syncharmony


    Oct 22, 2013
    Are there any other CEO's of major knife companies that regular hang around the boards like Sal does?
  11. Allen R.

    Allen R.

    Nov 1, 2011
    SaL for the win, again....One another note, Op did the knife show any problems before the break, like bladeplay or anything else or did it just break on you out of nowhere? Also you said the knife was 2 weeks old, did you buy it from a well known vendor , or somewhere else?? Either way I believe Spyderco will take care of you , I would include the original receipt or a copy of it when I returned it to Spyderco to let them know that the knife has only seen 2 weeks of use...
  12. darkdomino


    Oct 23, 2011
    Sal really takes care of his customers!
  13. BlackKnife96


    Sep 28, 2012
    Wow, I have been considering a Southard for a while. I will definitely be purchasing one with that kind of customer service..Now to save up the pennies.
  14. BellaBlades

    BellaBlades Gold Member Gold Member

    Jul 12, 2013
    Wow, nice to hear from SAL! When it come sto checking up on problems Spyderco is always on top of it.
    Last edited: Feb 16, 2014
  15. Fred Sanford

    Fred Sanford Gold Member Gold Member

    Sep 3, 2006
    I never get tired of seeing Sal take care of things. Dude is awesome.
  16. Cereal_killer


    Apr 4, 2013
    Someone needs to send this thread to that last guy that was complaining about spyderco's warranty!
  17. dishcore


    Aug 25, 2012
  18. evilgreg

    evilgreg Why so serious? Gold Member

    Dec 25, 2012
    As usual, Sal is awesome.

    I do hope this scares a few BF Southard owners, for selfish reasons. I'm looking to pick up another Southard or two, and if there's a sudden influx of them on the exchange at reduced prices that would be pretty convenient ;)

    Seriously, though, as far as this knife failing, well my thought is that sometimes things just break. I've beat on my main Southard pretty hard and never had an issue. It's not like this has been a common issue with the knife in the field, or if it is it's been a really well kept secret at least.
  19. stog75


    Feb 24, 2003
    I've heard about great customer service, but Sal & Spyderco is a cut above (woo-hoo....pun-INTENDED!)
  20. goodeyesniper


    Aug 31, 2009
    aaand this is why I'll probably never buy a non spyderco modern folding knife again. the company is just too damn awesome not to support.

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