- Joined
- Dec 31, 2010
- Messages
- 21
Hi REvDevil,
Welcome to the Spyderco forum.
Hi Harley,
Sorry for your disappointment. I know how it feels. We do carry some parts for some models, once those parts are gone, they're gone. We will try to make other arrangements to satisfy our customers needs, but it isn't always possible. While I don't agree that we made a defective part, it doesn't matter once the part is damaged. When you send a knife to us, we have the experience to service it, we do have hundreds of parts for hundreds of models and we might even be able to rob parts from another knife. It is not our policy to just send parts out, except maybe for clips or an ocassional screw.
The knife is an older model that has been disco'd for quite a while. I don't think even your government would require that we keep parts for a pocket knife that long. I might add that your government has made our knives illegal to import, even the Ladybug....so their credibility might be in question as to sound judgement.
I hope you can get your problem sorted, I guess if you can't find a solution, you can send it to us and we'll see what we can do.
sal
Hi Sal,
Thanks for taking an interest in this. From other posts I assume you are part of Spyderco management.
I agree that the part wasn't defective as such - but it could have been designed better (to prevent the particular sort of corrosion that occurred). So you could call it a design short-coming or a design defect. In no way was any part of the knife produced in anything but a fantastic way. I have amended my words above to reflect that.
The Australian government's new laws (the Competition and Consumer Act 2011) doesn't require anyone to keep parts - it just puts an onus on the seller/manufacturer to support a product for the reasonable life of the product. As an example, if you buy a $3000 TV and it breaks after the voluntary 1 year warranty expires (say at the 2 year point) then the manufacturer and seller are required to help the customer have that TV fixed or replaced. This would last for the reasonable life of the product (for TVs, the body regulating this puts it at about 10 years). Higher priced "premium quality" products will be held to a higher standard than lower priced products.
Since you're around I'd ask you to consider my suggestion of doing some simple statistical analysis of parts required over time and then storing those parts for future customers. It's not a bad way to build a reputation of having knives that will last longer than the competition because parts are available as they wear out. I see a lot of talk about it being too hard to achieve. I don't see any insurmountable obstacles in doing this. You don't have much to lose and you would build a fantastic reputation in regards to out of warranty repair.
The current Australian government are short-sighted right now. As you well know, the new one handed opening rule bans imports of such knives. You can still own and even produce one handed opening knives in Australia.
Spyderco knives are still for sale in shops around Australia but their stocks levels are disappearing fast.
I may get the spacers machined up or make some out of carbon fibre.
I'll reiterate my words that I did not try to make Spyderco responsible for how the spacers turned out. For anyone interested, I never pestered or complained to Spyderco about said parts. I would have purchased the parts if they were available. I'm still disappointed that parts aren't available and I still believe the part could have been designed to prevent the corrosion that occurred.
Because of the current Australian import laws it is impossible for me to send you the knife for repairs because I'd never get it back (customs would sieze it). Thank you for the offer to look at it though - it is appreciated.
Cheers,
Harley.
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