spyderco warranty clarification

usarmy74d said:
Could you answer how will a customer know something that is not written in the warranty?
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The irony is that this is something the customer is better off not knowing. That way, if they've disassembled their knife and later have an issue they think should be covered under warranty, they will send it in and Spyderco will make the determination whether to repair it for free or not. You, on the other hand, are traumatized by the knowledge that you may have technically voided the warranty on one or more of your knives, even though you apparently have never had a warranty claim denied by Spyderco.

What you seem unable to grasp is the idea that once a knife has been taken apart and put back together by the owner, it becomes impossible in many cases for Spyderco to know whether the problem for which a knife has been returned was caused by the owner's actions or was a defect in workmanship.

Answer this, if you can. What type of warranty issues would:

a) Not have been noticed by anyone of normal intelligence long before they felt the need to dismantle it
and
b) Could obviously not have been caused by the owner having taken the knife apart and put it back together.
 
This thread is ridiculous. I personally have more confidence in Mr. Glesser doing right by me, than the President of the United States and his entire administration ! ;)
 
Great post by Sal, and it was very clear. Everyone should know exactly how it works now. Most did already.

I think we can call this one a wrap. Or hope so at least !
No reason to keep pilling on(IMO).

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Sal Glesser said:
I guess the part that you are not understanding is that I decide if damages has been done, not you. That is ALWAYS my choice, regardless of
how you might interpret the warantee.

I'm done, have fun. Sue me if you wish. Bring your lunch.

sal
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Sal,

Dig it dude. I see why you handle the high level communications.

Love it how you continuously keep your cool like an original Californian!

More success to you,
Ram
 
I haven't read the whole posts but I 'm sure I've said it, Spyderco has an excellent service no matter what. To me one of the best. Gary
 
Some people cannot accept the fact that spydercos are built so well they do not need to be taken apart for cleaning and that repairs should be done by someone trained, with the right tools and relacement parts at hand.

Just because the man's guns need regular disassembly for cleaning doesn't mean his knife does. I have this image of him deconstructing his car to clean off the dirt and grime from the engine compartment :)
 
I find it difficult to believe that someone who has had no problems with Spyderco or the warranty department could really go through all that for no reason. At times he even contradicted himself. It points to either an ulterior motive or emotional problems. I know what my guess would be.This was more than just the person who has to get the last word in, or one who can't admit being wrong no matter what evidence slaps him in the face, though he did show some of those traits.

He was thinking about buying a PM 2 or something similar? Maybe he would be better off with a different company.

Frankly it sort of scares me that someone with those kind of emotional warning signs would be in this MOS: http://usmilitary.about.com/od/enlistedjobs/a/74d.htm Running the gas chamber in basic isn't bad but sure wouldn't want him near some of the chemical agents we are/supposed to have been incinerated.

Something tells me he's not the type to take correction, learn something and move on with life.
 
The Mastiff said:
I find it difficult to believe that someone who has had no problems with Spyderco or the warranty department could really go through all that for no reason. At times he even contradicted himself. It points to either an ulterior motive or emotional problems. I know what my guess would be.This was more than just the person who has to get the last word in, or one who can't admit being wrong no matter what evidence slaps him in the face, though he did show some of those traits.

He was thinking about buying a PM 2 or something similar? Maybe he would be better off with a different company.

Frankly it sort of scares me that someone with those kind of emotional warning signs would be in this MOS:

http://usmilitary.about.com/od/enlistedjobs/a/74d.htm Running the gas chamber in basic isn't bad but sure wouldn't want him near some of the chemical agents we are/supposed to have been incinerated.

Something tells me he's not the type to take correction, learn something and...... move on with life.
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Wow !
He has moved on from this. Some members not so much.
 
The Mastiff said:
I find it difficult to believe that someone who has had no problems with Spyderco or the warranty department could really go through all that for no reason. At times he even contradicted himself. It points to either an ulterior motive or emotional problems. I know what my guess would be.This was more than just the person who has to get the last word in, or one who can't admit being wrong no matter what evidence slaps him in the face, though he did show some of those traits.

He was thinking about buying a PM 2 or something similar? Maybe he would be better off with a different company.

Frankly it sort of scares me that someone with those kind of emotional warning signs would be in this MOS: http://usmilitary.about.com/od/enlistedjobs/a/74d.htm Running the gas chamber in basic isn't bad but sure wouldn't want him near some of the chemical agents we are/supposed to have been incinerated.

Something tells me he's not the type to take correction, learn something and move on with life.
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LET THIS THREAD DIE ALREADY.
 
Wow !
He has moved on from this. Some members not so much.
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Wow nothing Ken. I have had a career of dealing with abnormal psych. Just retired in fact.

Not posting for a few days doesn't mean done. Certain personality types just can't "let things go". This is the type that comes back with a different login. In some people's minds they are so obviously and completely right walking away is virtually impossible.
 
How did this thread go from Spyderco warranty clarification to the OP having abnormal psych problems and having warning signs of emotional problems?

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I volunteer in a mental hospital. My experience with staff is people in "abnormal psych" jobs tend to see clients everywhere...but in themselves :)

We all have problems. The working definition of a mentally ill person is someone who is a danger to himslelf, danger to others, or is unable to function in society (a pan handling bum is functional :) ). I'll bet the OP does not fit that definition. Being compulsive about equipment cleaining, maitenance and calibraiton, plus tracking down a problem to it's "source" is considered an asset for someone running a CBRN detection system.
 
Informative thread. I will say this. My dad who does not own a computer or have access to the Internet would only red and interpret what is included on the box or warranty card inside the box. He wouldn't have the insights here on BF regarding this vague warranty. I saw no axe to grind by USArmy guy. All I saw was the need to understand.
 
Just for fun, I've decided to give everyone the actual answers to all of the issues raised in this thread:

The warranty is not voided by disassembly, in and of itself - regardless of what anyone from Spyderco says here or anywhere other than in the warranty itself. If I choose to take my knife apart just to see what it looks like "inside'" I haven't voided the warranty. However, if the malfunction or defect for which I am seeking repairs under the warranty were caused by my disassembly, I'm out of luck if Spyderco chooses to treat the warranty as void. On the other hand, my disassembly of my knife would not affect my right to warranty service for an issue unaffected by the disassembly. For example, if my blade broke as a result of a manufacturing defect, Spyderco could not lawfully avoid repairing it under warranty solely because I had disassembled the knife for some reason.

I fully understand the point that Sal has made and that Spyderco is comfortable with the current wording of its warranty. I've never had to use Spyderco's repair service - because their knives are super high quality, and I fully expect that they would always give the customer the benefit of any doubts. Their warranty, as written, gives them a bit of room to maneuver in cases where a customer may have caused his own problem by taking apart the knife. Regardless, what I have written above is the unassailable truth of the matter from a legal perspective.
 
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