Strider PT owners question

K

kirko

Joined
Dec 4, 2004
Messages
497
Hey, I have a question for strider/PT owners. I recently got a pt from a guy here on the forum. I went to adjust the pivot to my liking, only to strip out the t7 pivot screw (which looked like it could have been on its way out anyways). I was able to get the screw out by tapping a t8 into the hole and carefully extracting it.

I then took a dremel and made a slot into it for a flathead screwdriver. Ive heard on other discussions that im not the only one who has stripped out the PT pivot screw. Although it works fine now, my question is will strider send me a new pivot screw if I call them and pay for it? I have heard both ways that they will/will not send out parts.

Has anyone requested screws from them before, and will they allow me to purchase one without sending out my knife to them?? I think I may call in the morning anyways. Thanks.

-Kirk
 
Based on what I have read from strider, they do not send parts. If it is fine now I would use it as it is. If there is a problem with the knife, I assume they would want you to send it in and I also assume there would be a charge to fix it since it has been tweaked with. Hope that helps. I do own a PT but have not run into any issues with mine.
 
They won't send out parts. If you want it fixed you'll have to send it into them and from the sounds of what you did you may have to pay for it.
 
tjsulli790 said:
They won't send out parts. If you want it fixed you'll have to send it into them and from the sounds of what you did you may have to pay for it.
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...and wait a few weeks/months to get any kind of customer service.

Seriously, for the price premium, there are better companies to spend your money on for multiple reasons.
 
J85909266 said:
...and wait a few weeks/months to get any kind of customer service.

Seriously, for the price premium, there are better companies to spend your money on for multiple reasons.
Click to expand...

Not gonna argue with you, their CS is slow and I don't really enjoy having to pay for shipping both ways when it's the product that is at fault. I like the design of my SnG but it's the only folder I've ever had to send in for warranty work....it's also my most expensive folder.

With the new Benchmade MPR coming out, and also the M4 RIL Spyderco Military, it's going to be hard for me to keep the Strider around.
 
Their CS isn't great plus they didn't do what they said they would. The blade was still uncentered and I asked them to center it, they told me they sharpened it and half of it was dull not to mention thee blew off a crapload of my emails and it took over 2 months to get the knife back. The one thing to creadit them for is they didn't charge return shipping. Oh yeah they did fix the action making it smoother and easier to open but now I'm left with a very lopsided sharpening job that will take hours to fix or I'll have to send it to someone.
 
I had an old 1st run AR with the Buck clip. After some years,the detent ball had worn down to where it had no retention left, the blade would just swing open. I sent it in, and it was sent back sharpened, and with a note saying they no longer made that model, so they could not repair it. Last Strider I bought.
 
tjsulli790 said:
Not gonna argue with you, their CS is slow and I don't really enjoy having to pay for shipping both ways when it's the product that is at fault. I like the design of my SnG but it's the only folder I've ever had to send in for warranty work....it's also my most expensive folder.

With the new Benchmade MPR coming out, and also the M4 RIL Spyderco Military, it's going to be hard for me to keep the Strider around.
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I honestly feel bad for Strider fans. They have some great designs and aesthetics, but that's about it. For the price, it's the pretty much the biggest crime going on in the knife industry, right now.
 
Hmm well this thread makes me feel great then.... Im not sure what to do. I guess its purely cosmetic at this point, I wish I knew where to find screws that strider uses for the pivot, and get them from there. Im sure SOMEONE has to make them, they cant be made exclusively for strider.
 
Send it in and try your darnedest to get a little service. Hopefully it works out, and after they repair the screw, you can sell it and buy a Sebenza or someother high quality folder with a company that gives you your money's worth and backs up their product properly.
 
I just sent my cc pt to them in January cause the frame lock was slamming into the g10. I know it got there on Jan 21 because I sent it with delivery conformation and so far I sent them an email on Feb 4 asking when I should expect my knife back and got a response in less than 24hrs saying repairs generally take between 3-4 weeks. So hopefully I will get it back before March.
 
J85909266 said:
Send it in and try your darnedest to get a little service. Hopefully it works out, and after they repair the screw, you can sell it and buy a Sebenza or someother high quality folder with a company that gives you your money's worth and backs up their product properly.
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Three posts from you and nothing but the hate inside.

I'm not a Strider fan boy, but a happy owner of a PT that matches build quality of a Hinderer XM-18 (Nothing touches CRK :) )

Strider made their mistakes (especially in quality control), but you're forgetting that there are also plenty of happy owners that use those knives along with CRK and consider them a great value.

Saying that Strider doesn't back up their product properly is not necessarily true. As much as I love my Sebenza, I prefer my PT for the hard use (abuse), because if I break my PT unintentionally while prying, I know Strider will replace it. CRK won't deal with any abuse and I don't blame them for it. I treat them as different knives.

I totally agree, that with such high asking prices quality control can be improved. And it is unacceptable, if knife sent in for repair, doesn't come 100% fixed. I'm sure that if that would've been a rule for a company, rather than an exception, then company would go out of business. Strider has a lot of ground for improvement here, but it is not as terrible as you describe it. People tend to complain more often than praise.

No need to turn the thread into company bashing that might end up in WC.

I respect your opinion, just don't see the need to say the same thing three times.
 
kirko said:
Hmm well this thread makes me feel great then.... Im not sure what to do. I guess its purely cosmetic at this point, I wish I knew where to find screws that strider uses for the pivot, and get them from there. Im sure SOMEONE has to make them, they cant be made exclusively for strider.
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What about visiting some stores and try to find yourself? Then you would know.
 
kirko said:
Hmm well this thread makes me feel great then.... Im not sure what to do. I guess its purely cosmetic at this point, I wish I knew where to find screws that strider uses for the pivot, and get them from there. Im sure SOMEONE has to make them, they cant be made exclusively for strider.
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Difficult decision indeed. I wish they were a bit less strict about sending our simple parts as screws. I know they really don't want anybody messing with the knife, but still... to send a knife in for repair just to replace the screw... damn. Not their fault, but I wish it was easier.

I would probably rather figure out how to make the original screw work and look good. Sand the surface to look good, make a notch for a flat screwdriver or as you say you already tapped it with a bigger torx.
 
effer said:
Three posts from you and nothing but the hate inside.

I'm not a Strider fan boy, but a happy owner of a PT that matches build quality of a Hinderer XM-18 (Nothing touches CRK :) )

Strider made their mistakes (especially in quality control), but you're forgetting that there are also plenty of happy owners that use those knives along with CRK and consider them a great value.

Saying that Strider doesn't back up their product properly is not necessarily true. As much as I love my Sebenza, I prefer my PT for the hard use (abuse), because if I break my PT unintentionally while prying, I know Strider will replace it. CRK won't deal with any abuse and I don't blame them for it. I treat them as different knives.

I totally agree, that with such high asking prices quality control can be improved. And it is unacceptable, if knife sent in for repair, doesn't come 100% fixed. I'm sure that if that would've been a rule for a company, rather than an exception, then company would go out of business. Strider has a lot of ground for improvement here, but it is not as terrible as you describe it. People tend to complain more often than praise.

No need to turn the thread into company bashing that might end up in WC.

I respect your opinion, just don't see the need to say the same thing three times.
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Oh well, Strider has been complained as much as praised. If another company, say Spyderco or Benchmade would have a Cs like that, and Benchmade seems to have dropped down a bit, i guess, ppl. wouldn´t be as understanding.
 
effer said:
Three posts from you and nothing but the hate inside.
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Well, they let me down, as a customer, and wasted my time and money, and I frequently see it happening to others, as well. It's actually alarming how many stories I see. Couple that with the other revelations about Mick and Dwyer that have come to light, and I would have to admit that I'm pretty disenchanted with the company.
 
Wow. Yet again another Strider question has turned into a display of how polarized the knife world seems to be toward Strider. I have yet to experience any other brand with such a split.

To the OP. From all the reading I have done, there are reasons why they do not send out pivots and why they do not want anyone else installing them. These things are machined with very tight tolerances and a special amount of care should be exercised in selecting the proper size, and installation of the pivot. Ideally the pivot screw, blade, and frame are machined within a few thousandths of one another and the fit/tolerance (ideally) is practically zero. As you can imagine a tiny bit either way and either the knife will not open and close or it will have dreaded blade play...neither situation results in positive reviews.

I will leave it to you to decide if I have been fed a load of steaming feces or if QC really does pay very close attention to these thing, but that is what I have been told, and that is why they refuse to send out parts. Personally, it sounds like fairly sound logic to me from a manufacturer standpoint...no maker wants to encourage someone (with unknown skills) to work on their offerings when there is a known high dependence on tolerances (especially when there is an unknown amount of wear on the mating surfaces that may require attention).

No offense to anyone. It just seems like the smart decision on the manufactures part. You may have knife building and machining skills that vastly exceed the maker, but they have a really hard time telling you from the thousands of others that talk a good game but lack the skills.

Weather good or bad, if you want the true Strider experience, you ought to send it in and let them show you the truth.
 
well here we go again another strider sux,i got 2 striders in on a trade,2 different times,one the g-10 had been burnt to a crisp,they fixed it no problem,the other someone was messing with my frame lock had it all screwed up,not striders fault,they fixed them back like new for $15 to ship,they go out of there way to fix what someone else has screwed up how is that for customer service :thumbup:,your knife did not come new like that it is stripped,they will fix it back........
 
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I've learned through the years that a good many people that dislike Strider knives are the ones that can't afford them in the first place and just like to jump on the bandwagon of hate as you can see by the multiple posts of some members above. - I've owned a number of their knives including a PT I currently EDC and have had only one slight problem and it was fixed promptly and courteously. I am completely happy with Strider knives. :thumbup:
 
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