TAD Gear.....

[jeepdude1]

I bought a TAD Gear Swag Bag last year and when i went to use it the zipper broke so i threw it in my safe, I just found it and emailed them and this was there responce...

Hello Robert,

Thank you for your patience. The TAD Gear Swag Bag is a discontinued
item and we unfortunately are unable to repair this item for you.
According to our records, the zippers that were used on this bag are
common and most reputable tailors will be able to repair it. Please
consult with your alternations professional before any repair work is
done.

Please let us know if you have any other questions or concerns
regarding this bag or our products.

Thank you for supporting TAD Gear!


Maybe I'm wrong for being mad ? I guess they don't know that i didn't use it every day....
I just thought they would help me more.....

 

[Haze]

At least you got more than the "we will get back to you" that I got after literally months of e-mails about my FAST pack that fell to bits (including the zip). I could mention a few other problems I have had with them and their products too.

TAD gear have with out a doubt the worst CS I have encountered. I was a customer with them for a good while and spent a fair amount of money with them but I will never buy from them again after the run arounds and nonsense I've had.