Oh yea you called me names and told me to urinate or something. You said you fielded hundreds of customer service questions on the Kershaw Sub-Forum and you said how dare I talk to Thomas “A sales rep from Kershaw that way”.
I don’t know what Kershaw puts in the box that makes people defend EVERY product they make regardless of quality, utility or otherwise. This Kershaw fan club has lost all credibility when NOTHING is ever wrong with ant Kershaw product EVER. Then a feeding frenzy ensues all telling how they EDC that knife every day for the last 2 or 3 years. How many knives do you carry at once?
This is the problem. NOT KERSHAW, and BladeForums members know it!!!
Not one single time did I call you a name. I told you to piss off, because you told the HEAD sales manager of KAI USA that you knew more about his products and warranty issues than he did. That my dear fellow is IMPOSSIBLE. You had no clue who he was until we told you.
Also, you went on to tell me I didnt read the Kershaw subforum which is where 90% of my time on this forum was spent before that subforum was closed. Again, feel free to go read the archives and eat crow, I answered over 100 questions there. Also, I complained about features on Kershaw knives I didnt care for, as have the rest of us, which we all have done because we are critical of their products. Had you actually spent time there, you would've been aware of that fact. Long and short, you aren't credible.
Don't you dare cast a shadow on the character of a group of collectors and enthusiasts who are all solid and honest guys. If you crap on my peers, expect me to call you out.
Lightning doesn't strike the same place twice...especially when it hasnt struck hundreds of others. Why would you buy a second knife if the 1st one broke on your and you were unhappy, let alone 2, 5, 6 or however many Cyclones
it REALLY is. None of the other complainants I've read on this issue went back and bought more of the same. Seems a smart fellow might've stopped at one eh?
Please, produce a picture of the 5 or 6 broken Cyclones. Or take 2BKC up on his offer, he will trade you for them. So will I.
See, we aren't blowhards. We aren't even the company, but we will put our wallet on the table to try to make even the unhappy happy...assuming they are reasonable and honest characters.
Email Kershaw customer support from their website and ask that your email be forwarded to Thomas.
You didn't get resolution the first time, which is utterly amazing. Kershaw has bar none the best customer service in this industry. They have repaired blades I have broken, replaced hardware, and not once did I spend a dime other than shipping. I do not believe that they failed to take care of you unless your demands were ridiculous. Which from what youve posted, might very well be the case.
Again, the head of the sales department has offered to help you, even after you've told him he is incompetent. Think about that junior.