That's it, I'm done with KnifeCenter.

[winnerone23]

I haven’t had this particular experience with them but their “forever on preorder” thing has turned me off of them, had one particular knife on pre order for over two years before throwing in the towel and canceling, not a fan of that system at all.

Thanks for the reminder!
I still have a pre-order I need to cancel

 

[Fixall]

Update!

First of all, big shout out to Kristin! She's no longer in customer service at KnifeCenter, but she saw my email (she was the person who fixed the last issue I had with KnifeCenter) and went out of her way to make it right.

She 2-day mailed a replacement PDW Work Mat in a reasonably sized box, and even threw in a little bonus item. A three pack of TSA approved, silicone squeeze bottles shaped like bears, lol. My wife really digs them and is going to use them for her shampoo and whatnot when we are traveling. Cool.

 

[JBC6650]

Good save by Kristin, every company has the occasional issue it's how they respond when it happens that matters. For the record I have had nothing but good dealing with knifecenter and packaging has always been good.

 

[littleknife]

I am glad your issue got resolved.
I have also very good experience with KnifeCenter, has been buying from them over 10 years.
Their customer service department was great too the few times I was calling them.