-I bought this knife from Tim (Pappy) on 7/23/08:
http://www.bladeforums.com/forums/showthread.php?t=571138
-I received the knife 8 days later; not bad.
-The only problem was that the knife had a flaw in the scales. It was ugly, but I was willing to overlook it. I overlooked it until an associate of mine stabbed her thumb on the flaw. Tim told me to send it back and he would send me pictures of other prototypes to pick from. So, I sent back the knife. Tim received the knife back within 4 days of our conversation.
-Pappy told me that he received the knife and I should have the pictures soon. After about a week, I sent him another message asking if he had the pictures yet and he replied that Nick was unable to get some good pictures. He then stated that he was going to just send me a few knives and I could pick which one I wanted to keep. I then praised him for his great customer service.
-Two weeks after the above conversation I called his cell phone. He told me that he had mailed out some knives a few days earlier and that I should not worry.
-A month later, I still had not received the replacement knives.
-I checked the mail every day for 2 weeks; no knife. I tried to call again and it seems like he changed his cell phone number. So, I filed a Paypal claim a couple of days before the 45 days is up that you can file a dispute. After a week, I escalated it since I did not hear a response. After a couple of days of it being escalated there was a reply from the seller (pappy, or so I assume), giving a USPS delivery confirmation. The only problem is that the delivery confirmation is from when the knife was shipped originally back on July 23rd.
-I sent Tim a message at his website. This was his response:
"Jon,
This is Tim (Pappy)
I just got back into the country. I have been out of the United States for two weeks now and got back late last night.
I am sorry for the situation we are currently in. A series of problems here have created it and I am going to get us on track and get you the knife you want.
Later today I will send you a tracking number (DHL) once I determine why the four knives I asked to be shipped to you were not sent.
I will fix this immediately.
Keep Care,
Pappy"
-I, again, felt relieved after finally hearing from him.
-2 more weeks went by. No knife.
-I sent a couple of more messages. Pappy finally responded with a refund of my payment and this message attached:
"Jon, When the knives arrive, pick
> one and keep it. Send the rest back. No payment is
> required. I am sorry for this situation. PLEASE don't
> tell anyone I am giving you this knife. This is my apology
> to YOU, not a public relations move. Keep Care, Tim "
-I finally at long last had my money back. I was thankful (but not happy). Tim's promise of one of his knives kept me quiet for a long time... until I read the thread of something similar happening to at least two other people.
-It has now been at least 4 months since I was refunded and promised a knife to keep quiet. I have never received the knife and I sent a message to him asking why. This was his response:
"Jon,
I remember you, yes. I'm a little confused as to why you don't have your knives. I will figure this out today and get right back to you.
Thanks
Pappy "
This response was sent to me on 11-11-08. No response since.
I now know without a doubt that I will not receive that gift knife. I received my money back, so I should be happy. Right, wrong! I had SO much stress over this ordeal that I almost lost my job.
I also understand that this post could ruin Tim from ever selling another knife on this site. For that I am sorry. It is not my fault though. I did not cause undue stress to a paying customer. I did not make false promises to 'buy' some time. Now that I see this same situation potentially happening to others, I regret not writing this sooner.
Cliff note version:
-bought knife (July 08)
-had issue
-promised replacement
-never happened
-severe stress
-received refund 3-4 months later
-promised a knife for having to have to deal with this situation
-never received knife (Present)
UPDATE:
Pappy has made good on all prior issues with all buyers. Pappy is now in good standing with me. Thank you for reading.
http://www.bladeforums.com/forums/showthread.php?t=571138
-I received the knife 8 days later; not bad.
-The only problem was that the knife had a flaw in the scales. It was ugly, but I was willing to overlook it. I overlooked it until an associate of mine stabbed her thumb on the flaw. Tim told me to send it back and he would send me pictures of other prototypes to pick from. So, I sent back the knife. Tim received the knife back within 4 days of our conversation.
-Pappy told me that he received the knife and I should have the pictures soon. After about a week, I sent him another message asking if he had the pictures yet and he replied that Nick was unable to get some good pictures. He then stated that he was going to just send me a few knives and I could pick which one I wanted to keep. I then praised him for his great customer service.
-Two weeks after the above conversation I called his cell phone. He told me that he had mailed out some knives a few days earlier and that I should not worry.
-A month later, I still had not received the replacement knives.
-I checked the mail every day for 2 weeks; no knife. I tried to call again and it seems like he changed his cell phone number. So, I filed a Paypal claim a couple of days before the 45 days is up that you can file a dispute. After a week, I escalated it since I did not hear a response. After a couple of days of it being escalated there was a reply from the seller (pappy, or so I assume), giving a USPS delivery confirmation. The only problem is that the delivery confirmation is from when the knife was shipped originally back on July 23rd.
-I sent Tim a message at his website. This was his response:
"Jon,
This is Tim (Pappy)
I just got back into the country. I have been out of the United States for two weeks now and got back late last night.
I am sorry for the situation we are currently in. A series of problems here have created it and I am going to get us on track and get you the knife you want.
Later today I will send you a tracking number (DHL) once I determine why the four knives I asked to be shipped to you were not sent.
I will fix this immediately.
Keep Care,
Pappy"
-I, again, felt relieved after finally hearing from him.
-2 more weeks went by. No knife.
-I sent a couple of more messages. Pappy finally responded with a refund of my payment and this message attached:
"Jon, When the knives arrive, pick
> one and keep it. Send the rest back. No payment is
> required. I am sorry for this situation. PLEASE don't
> tell anyone I am giving you this knife. This is my apology
> to YOU, not a public relations move. Keep Care, Tim "
-I finally at long last had my money back. I was thankful (but not happy). Tim's promise of one of his knives kept me quiet for a long time... until I read the thread of something similar happening to at least two other people.
-It has now been at least 4 months since I was refunded and promised a knife to keep quiet. I have never received the knife and I sent a message to him asking why. This was his response:
"Jon,
I remember you, yes. I'm a little confused as to why you don't have your knives. I will figure this out today and get right back to you.
Thanks
Pappy "
This response was sent to me on 11-11-08. No response since.
I now know without a doubt that I will not receive that gift knife. I received my money back, so I should be happy. Right, wrong! I had SO much stress over this ordeal that I almost lost my job.
I also understand that this post could ruin Tim from ever selling another knife on this site. For that I am sorry. It is not my fault though. I did not cause undue stress to a paying customer. I did not make false promises to 'buy' some time. Now that I see this same situation potentially happening to others, I regret not writing this sooner.
Cliff note version:
-bought knife (July 08)
-had issue
-promised replacement
-never happened
-severe stress
-received refund 3-4 months later
-promised a knife for having to have to deal with this situation
-never received knife (Present)
UPDATE:
Pappy has made good on all prior issues with all buyers. Pappy is now in good standing with me. Thank you for reading.
Last edited:
. Just kidding, of course.
. I have not been around here very long but I check this forum frequently more for entertainment value than anything else and I think this takes the cake. I don't think I've ever seen anyone go nearly as far to overcome some problems (we all have em') and make things right in such a short time. I'm sure this puts added pressure on you and your business and I'm equally sure that it will pay dividends in the long run. After reading this thread, I would not hesitate for one minute to place an order with Amherst Cutlery Co.. You have done more than you needed to to take care of your customers during some very tough times. Hats off and :thumbup:.
