The Indifferent? 1SKS

Dear Scott,

We did, in fact, answer your mail regarding Chris Reeve Folders, it was answered that evening. We're resending your mail again now, so please check your mailbox.

IIRC, the mail bounced from your provider. That happens sometimes. When it does happen, it leaves us no way to contact you.

We've also provided a forum and an information phone number, and an ICQ number so that everyone can ask questions; if email isn't working for whatever reason, please feel free to use those alternate methods before going to the Good, the Bad and the Ugly.

In answer to your second question, we try to keep our customers updated whenever they place an order with us, especially when an item has been backordered. Customer's received a confirmation email when they place their order, are notified when the item is shipped, and kept aware of any backorder status.

Thank you,

Spark

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Kevin Jon Schlossberg
SysOp and Administrator for BladeForums.com

Insert witty quip here


[This message has been edited by Spark (edited 03-20-2000).]
 
Clip,

This forum is set up as a last resort, not a first line of offense. You sent one email, you did not get a responce, so insted of sending a reminder you do this? Insted of asking in our forum, you do this? Insted of calling our 800 number, you do this?

Oh well here is the answer to your emial.

Sebenzas (all supplied with pocket clip)
Large Plain $325
Large Decorated $425
Small Plain $290
Small Decorated $390
UMFAAN
Plain $280
Decorative $380
One Piece Range
Project I $299
Project II $299
Shadow III $175
Shadow IV $220
Aviator $195
Mk VI $220
Mountaineer I $175
Mountaineer II $220
Sable IV $220
Skinner (Ubejane) $250

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Best Regards,
Mike Turber
BladeForums Site Owner and Administrator
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I JUST got the reply from 1SKS, to their credit, which was nicely informative and thorough.

What exactly is it that you think I "did" Mike? Sorry man, I thought it was a lack of service, so I posted my thoughts here. Shortly thereafter, I got my response- thank you. I no longer have an issue with 1SKS, it's been resolved.

I'm sorry that I wasn't clear on the defined purpose of this forum, and I'm sorry I didn't correspond with you using a method less convenient to me and more convenient for you.

If you're gonna be in the game big time, maybe you should be prepared to reply to your potential customers without making them feel like they've just betrayed "The Family".
(Sorry, I couldn't think of a nicer way to put that- and if I tried to make it sound friendly- you'd see through it anyways)

Really, though, thanks for responding- I DO appreciate it.

clip
 
I think what Mike is upset with is that instead of using the forum we provided so you could ask questions, or calling our 800 number, or even resending the email, you chose to instead post here in the Good, The Bad, and The Ugly.

Without giving us the benefit of the doubt that the problem might not have been on our end.

Think about it - when people come into the Good, the Bad, and the Ugly, they don't read every post. Sometimes all they see is the title of the thread.

So, when you make a post titled "The Indifferent? 1SKS", the person doesn't stop to think, "Did the customer try everything to contact them?"

No, they think 1SKS doesn't care about their customers.

That's why it's been BladeForums.com policy since this forum has opened, that if you have a problem with any buyer, seller, dealer, etc, you do everything you can on your part to resolve things, before you make a negative post here.
Sending only one email and then turning around and posting here automatically puts us (or anyone else) on the defensive.

It's not a betrayal, but please show us (or anyone else), this common courtesy before you make posts like this in the future. It saves a lot of time on both ends.

The time it took to write the post above could have been used to ask the question in our forum, right?

Spark

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Kevin Jon Schlossberg
SysOp and Administrator for BladeForums.com

Insert witty quip here
 
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