The Knife Center are jerks!!!

J

JasonC

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I ordered a Fallkniven A1 from them a week ago. My credit card had not been charged, so I emailed them and ask if the knife was shipped, or when was expected to be shipped... I get a very rude email today from them saying,
"THIS ORDER WILL BE SHIPPED WHEN THE SWEDF3 IS IN STOCK." (That is the entire email... Nothing else).

Well, when I ordered the knife from their website it was marked, "IN STOCK". Now it seems they have updated their website, and it is no longer "IN STOCK". I asked a simple question with kindeness, and get a blunt, rude answer in return. Sorry, I don't need that sort of treatment, so I cancelled the order.

I have never ordered from them before, and never will again. They have lost a customer.

JasonC

 
Well, I have to say that I have gotten good service from Howard and crew at KCI.

Jason, you're dealing with one of the largest and oldest internet knife dealers and they're large...quite large with hundreds of knives in stock and lots of products going in and out daily. Their "in stock" highlights are usually on target and even the Knife Center is going to error once in a while.

I think you should have called their 800 number and talked to them. I am sure they would have apologized to you and promised to update the site and get the product out to you as soon as they could. Calling them jerks because you didn't get a touchy-feely email is a bit immature if you ask me. I am not trying to flame you but you didn't get ripped off or your money stolen, you were informed an item was not in stock and you could have waited or looked elsewhere.



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~Greg Mete~
Kodiak Alaska
Buck Collectors Club-Lifetime Member
JKM-Chai
KnifeKnutt@aol.com
 
JasonC,

Your experiences aren't too unusual for Knifecenter of the Internet(KCI). I got a very terse email (singular) and very rude service on the phone when I dealt with them. You and I might be in the minority but it seems that not much has changed since I dealt with them. I will say that they have their loyal customers, and yes, some of them are actually in easy driving distance of KCI.

I'm of the opinion that people's actual experiences are valid to post whether they are positive or negative.

Do a search of "knifecenter" in the "Good, Bad & Ugly." and I'm sure you'll find some interesting threads.

Here's a thread where the owner of Knifecenter of the Internet, Howard Korn had to make a judgement call:
http://www.bladeforums.com/ubb/Forum25/HTML/000967.html

Within that thread I posted my actual experiences with them as well.

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"How sharper than a serpent's tooth it is to have a thankless child.", King Lear, Act I, Scene 4.
 
<font face="Verdana, Arial" size="2">Originally posted by Big Tex:
Aren't we getting picky??? IMHO, this slam is not justified.</font>
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Well, Big Tex, I am a customer service rep. and I deal with alot of people everyday. Maybe, I am being picky, but then again, I do have the right since I am the customer. Frankly, I do not put up with ****ty service or attitudes when I shop, whether it be in a grocery store or on the Internet. Maybe the Knive Center of the Internet needs a reality check...
 
While I do not have a knife web site and I am the sole operator of a website, meaning I can not afford to hire some one to take care of email or any of my other chores and, my wife finds my other interests boring and will not help.

It is very difficult to handle a volume of email and still get business done. While many times more time should be spent, you do not always have time for pleasantries when you have 20 unanswered email to research and answer (deep down you know 3/4 of the emails are wasted time, they are bebacks) as well 10 or 20 or 30 items to package, bookkeeping, inventory to take and so on.

Complain for cheating, lying and so on, not for the lack of pleasantries. I know you want to feel special as a customer, but the customer has to understand the other person has to do shipping and so on and does not have all day to spend on email.

Sorry for the rant.
 
I don't know but the last time I looked this was called "The Good, The Bad, The Ugly!" forum. IMHO Jason has every right to post his "Bad" experience with the Knife Center here and I think everyone reading his post would agree that he did receive very poor customer service. Not only was he not notified that the knife he ordered was out of stock when the web-site said it was in-stock but then he was also given a blunt, rude reply when he inquired about his order. I work too hard for my money to just give it away to anyone who only has the time to give me 2nd rate service. So, to everyone that told Jason he was immature, to picky or wrong to post here I urge you to go get the 2nd rate service you so richly deserve when making your next purchase but I for one will not tolerate it.
 
I've probably purchased somewhere in the neighborhood of 20 knives from them. Never had a bad experience. Always excellent service. Huge inventory. Rapid delivery.

IMO, a great company.

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Hoodoo

I get some pleasure from finding a relentlessly peaceful use for a combative looking knife.
JKM
 
Jason, I do think that things could have been handled better by Knife Center, but I do not think what happened is all that bad. They should have let you kow immediately that the knife you wanted was not in stock. They should also have told you when the knife was expected to be in stock and asked you if that was OK with you.

I think that sometimes the fact that a company is busy is used as an excuse for not taking the time to do the right thing. This being said, Knife Center could have been a lot worse. I have heard of some on-line companies that charge your credit card, don't tell you the knife is not in stock and then never answer emails, so overall what happened to you is pretty small potatos. Still it should have been handled better.

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Keith

AKTI Member #A001338
 
You are right Keith, and I fully agree. I am not really upset about the knife being on backorder, I am upset over the rude and bluntnes of the email and the fact they didn't tell me it was backordered. How hard can it be to type "Dear, Sir... your order is on backorder and will be shipped.... Thank you..." Give me a break people! For a company who's clients are internet based, it would seem, they don't give a rats ass about them. Another thing, I don't buy the argument of these small business people. You know, the ones who have websites and complain about the endless emails, bookkeeping, inventory, blah blah blah... If you are doing business through the internet, this is the price you pay. After all the internet IS your business. Email is how your customers contact and communicate to you. If an internet based business can't handle their customers with the service they seek and expect... well they probably won't be in business for very long. Just my thoughts.

JasonC
 
Ill probably get flamed for this by the Knife Center fans but I have to check in with my experience with them.

I ordered a large Sebenza from them to save a few bucks (price was excellent) and at the time it was the most expensive knife I'd ever bought.

My CC was charged right away and I waited. After a week I emailed and asked for a UPS tracking number as no one is home at my house during the day and knowing when something is due allows me to make arrangements with a neighbor to sign for it. I got back a very terse "It's been shipped" period, no tracking number.

Waited another week and emailed again for tracking number. Two days later I got "We shipped it to the wrong person, when UPS returns it to us we will ship it to you, it will be a few weeks". No apology, no tracking number, no explanation.

Waited another week emailed again and suggested that since it was their error, why couldn't they just send me another knife? Got a very rude response the gist of which was "Don't you ever make mistakes, do you want us to just cancel the order or what?"

Waited another week and emailed only to be told "It shipped two days ago". Still never saw a tracking number. I finally got the knife 5 weeks after my CC was charged.

If any of the people who work under me had sent any of our customers an email lik any I received from Knife Center they would have been talked to.

Contrast this with Mike Payne or Phil or Patrick who are always terrific to deal with, ship almost immediately and have been known to send your new toy with payment on the way.

Who will I deal with in the future even if it costs a few bucks more?



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"Don't get even, get odd"
 
People used to complain if their emails went unanswered. Now they complain that the emails aren`t polite enough. Jeeze.
 
<font face="Verdana, Arial" size="2">Originally posted by Steve B.:
People used to complain if their emails went unanswered. Now they complain that the emails aren`t polite enough. Jeeze. </font>
Click to expand...

I see we have another "expert" chipping in here on customer service... I guess if you are used to 2nd rate service, this is what you expect. How would you like if you placed a call to your insurance company and they were short, blunt, and rude to you answering your questions? Or if you received a rudely written letter from your bank? You might be upset, wouldn't you? Why should an email be any different? After all, customer service does represent the company and its business...

JasonC
 
Steve:

I think you missed the point.

Knife Center shipped a $300 knife I paid for to someone else.

They did not tell me of their mistake until I asked where my knife was.

They offered nothing (UPS 2nd Day?) to make up for their mistake.

When they did get the knife back and ship it they did not notify me they had done so until I asked.

Knife Center never provided me with a tracking number which was requested in every email.

Yes I got my knife, and if the rude emails were the only issue I would never have posted. Some folks have no social graces in person or by email and I can live with that but poor customer service is poor customer service no matter how you slice it.



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"Don't get even, get odd"
 
<font face="Verdana, Arial" size="2">Originally posted by lshay:
Steve:

I think you missed the point.

Knife Center shipped a $300 knife I paid for to someone else.

They did not tell me of their mistake until I asked where my knife was.

They offered nothing (UPS 2nd Day?) to make up for their mistake.

When they did get the knife back and ship it they did not notify me they had done so until I asked.

Knife Center never provided me with a tracking number which was requested in every email.

Yes I got my knife, and if the rude emails were the only issue I would never have posted. Some folks have no social graces in person or by email and I can live with that but poor customer service is poor customer service no matter how you slice it.
</font>
Click to expand...

That pretty much sums up my experience too. Check this link out:
http://www.bladeforums.com/ubb/Forum25/HTML/000910.html

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"How sharper than a serpent's tooth it is to have a thankless child.", King Lear, Act I, Scene 4.
 
I've done 6-8 deals with KC in the last 2 years and they all went well. Maybe I'm a lucky guy. I need to go check my Lotto tickets for tonite. Let's hope that everyone's luck changes for the better.
 
<font face="Verdana, Arial" size="2">Originally posted by JasonC:
I see we have another "expert" chipping in here on customer service...
JasonC </font>
Click to expand...

Now this thread is getting kinda funny. The original complaint was about rudeness.

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Hoodoo

I get some pleasure from finding a relentlessly peaceful use for a combative looking knife.
JKM
 
<font face="Verdana, Arial" size="2">Originally posted by Hoodoo:
Now this thread is getting kinda funny. The original complaint was about rudeness.

</font>
Click to expand...

Yes, you are right, and the fact they didn't notify me the knife was on backorder. None the less, I was being a little rude, (but then I am not trying to sell anything here either). For what its worth, I do appologize Steve.

I guess it just irritates me when others consider crappy customer service as the norm.

JasonC


 
I got the same knife in a week with my CC purchase. It is a great knife. Be patience. This knife comes from Sweden. Sharp as a razor. I love it, and my wife did so much that I had to buy her a knife of her own. You will get it and you will love it as I do. Give it some time.

<font face="Verdana, Arial" size="2">Originally posted by JasonC:
I ordered a Fallkniven A1 from them a week ago. My credit card had not been charged, so I emailed them and ask if the knife was shipped, or when was expected to be shipped... I get a very rude email today from them saying,
"THIS ORDER WILL BE SHIPPED WHEN THE SWEDF3 IS IN STOCK." (That is the entire email... Nothing else).

Well, when I ordered the knife from their website it was marked, "IN STOCK". Now it seems they have updated their website, and it is no longer "IN STOCK". I asked a simple question with kindeness, and get a blunt, rude answer in return. Sorry, I don't need that sort of treatment, so I cancelled the order.

I have never ordered from them before, and never will again. They have lost a customer.

JasonC

</font>
Click to expand...

 
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