the-knife-liquidators on EBAY

If you like ebay you will love half.com. Bought a book which looked like it went through hell and was listed as near new. So far seller has reimbursed my shipping cost. They seemed surprised that I intend to ship the fing thing back to them for a full refund. It is an over-sized book and cost me just about what their refund was worth to send it.


I really enjoy having to go through the hassle of getting my credit card company involved, between the statement which must be snail-mailed to them and the required investigation, it is time consuming. Though I must admit that once an item is officially in dispute, they do not charge interest IF it is decided the card holder is correct. I just did not realize that half.com allowed dumpster divers to list books. Already gotten the obligatory "please leave us + feedback e-mail" from said dumpster diver/bookseller. Well don't hold your breath about the feedback, since if I leave it it will not be pretty. FWIW, had I bothered to read their feedback I would have seen that this over-grading of books to a significant degree is a hallmark of the seller.


Sigh, back to brick and mortar stores where at least you can decide if the item meets your expectations prior to spending the money to buy it.
 
Brian E said:
I just did not realize that half.com allowed dumpster divers to list books. Already gotten the obligatory "please leave us + feedback e-mail" from said dumpster diver/bookseller. Well don't hold your breath about the feedback, since if I leave it it will not be pretty. FWIW, had I bothered to read their feedback I would have seen that this over-grading of books to a significant degree is a hallmark of the seller.
.
Click to expand...

Ebay does not have much control over what a seller lists for sale or their discriotion of their products. With several million items for sale everyday, they cannot investigate every item on sale. They heavily rely on buyers to inform them if items on sale are illegal, stolen, or not discribed correctly. It is big news in Hawaii when ancient Hawaiian artifacts are recovered from ebay sellers.
Please leave negative feedback for that seller that tried to sell you that book. Don't be a "nice guy" and let it go. Other buyers need to know if this merchant is dishonest. Merchants who cannot keep up their ratings to a certain degree eventually get kicked off ebay (but they sometimes comeback with a different name).
Use the tools that ebay provide. That feedback forum and score is there to use and help you decide if you want to buy from a merchant. 98.9% may seem like a high score but it isn't when you consider that you are relying on the honesty of someone you are not making face to face contact with.
Ebay is highly competitive. Most products are sold by multiple merchants so those with high scores usually go out of their way to provide good customer service.
 
ok i said i would post up on how this turned out. i did get the knife from them. i left them negative feedback for the first one, before they sent me the second knife. they in return left negative feedback for me. they reported me to ebay for not paying for the knife (the 1st one, i paid for both, got one refunded back to me). i reported them to ebay for not fulfilling the contract (the 1st knife) and got this email.
As a buyer myself, I realize this situation may be upsetting. Buyer and seller are only obligated to complete the transaction as per the terms of the auction. We are concerned about violations on the site and have thoroughly investigated your report. Please be assured that we have
taken appropriate action in accordance with our site policies. Our
actions may include issuing a warning, temporary suspension, indefinite
suspension or terminating the membership.

Because privacy concerns are important to everyone we are not at liberty
to discuss the details of another user's account. We hope that you
understand our position in this situation. We also hope that it assures
you that your personal account history will always remain private.

I would like to assure you that we do monitor seller performance and
take appropriate action for Non-performance. eBay reviews the members'
profiles and take the Feedback score into consideration. However, we
don't suspend a member based on Feedback score alone.

For more information about our policy regarding Feedback, go to:

http://pages.ebay.com/help/policies/feedback-ov.html

I understand your frustration regarding this matter and apologize for
the inconvenience it caused you.

Sincerely,
Tosh


bottom line, i got my knife, it took me awhile and some headaches. personally i am not going to deal with them again, for those of you who feel i acted out of line and they did nothing wrong feel free to purchase from them.
 
You must log in or register to reply here.
Back
Top