I ordered a couple of knives from Knifeworks a few months ago.
After about 3 days I phoned them to see what was happening with
my order. Spoke with Roger, he said something like "Had to order those,
they weren't in stock". Then he said they should be in in a couple of days.
I wasn't too thrilled about that; asked him to cancel the order
and issue a refund to my credit card.
He did so, courteously, while I was still on the phone with him.
Have sort of mixed feelings about it