The US Post Office and claimes for damaged merchandise.

Insurance is part of business. You either self insure...or pay someone to insure.
 
The letter the P.O. sent me denying the claim stated I had 60 days to pick up the knife or it would be "disposed of". The knife is in another city, and they have already had it almost 30 days. That's not very customer friendly to expect me to go to another city to get a knife they have damaged.
This is all very impersonal. You don't get to speak with a individual. It's all handled on line or by mail.
The letter said if I appeal the decision they would hold the knife and not dispose of it after 60 days. My concern is, what if after 60 days they dispose of the knife and then deny my appeal. What options do I have? Sue the PO in Federal Court?
You expect those you deal with to be honest, but so far the P.O. has not been honest.
I am coming to agree with those who say the P.O. insurance is worthless.
 
Tom,
Take a deep breath and relax. If the package is in another city, CALL the postmaster there and ask for it to be returned to you ( they should do this for free). If they won't, have the customer who gave it back to them pick it up and mail it back to you by placing the whole thing in a larger box ( or some friend in that area do it for you). It will cost you a few bucks, but you will get your knife back. If none of this works, CALL the postmaster General office in DC and get someone there to look into the situation (I bet you get the knife back pronto). Once you have the knife back, then decide what the next step will be.

Yes, the problem sucks, but don't sit by fuming and let the clock tick. If the knife is destroyed beyond repair, pursue the claim immediately by appealing both by email and in writing. If it is merely damaged and fixable, get it back, fix it, and move on.

Business and life both are far too important to worry about one bad experience.
 
I agree. Call the postmaster where it is. Often the folks at the individual office are very helpful. I ordered a knife from a maker and ended up getting someone elses by mistake. We agreed to ship our wrong knives to the right address only mine didn't show up. When I called the local office they remembered where it had been delivered and when and why (but that's another story) and things were sorted out in short order. Keep your chin up! You'll get things sorted out.
 
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