thebladeshop.com

puukkoman

puukkoman

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Joined
Sep 30, 2004
Messages
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Well, I should have known.
Mike and the other folks at NewGraham, I owe you an apology. In my impatience to get my hands on a Bradley Kimura, I looked around to see who might have one in stock (instead of waiting until they arrived at NewGraham, where I place most of my other orders).

I called TheBladeShop.com on the telephone on 2/11/09, at which point I was told by a sales rep that yes, they did currently have the item in stock. In fact, she put me on hold for a moment to go "check" and make sure, and came back to say "yes, we've got 'em." So, I placed my order on the phone immediately.

Stupid move.

A couple days went by, and figuring that it should be arriving soon (USPS Priority Mail usually takes 2-3 days), I sent them an email to inquire. A few more days went by, and I got a reply from Customer Service on the 16th saying that my order had indeed been shipped, and that it should arrive in 4-5 more days. For a Priority Mail package, that's an awfully long time.

Today, I got an automated message saying that my order has shipped and that tracking info is available. When I followed the link, however, I got errors when trying to track the package.

So, the long & short of it is this:

The folks at TheBladeShop.com may very well have good intentions, and I'm reasonably sure I haven't been ripped off (as of yet), but they are very unprofessional.

1. False information, told directly to me over the telephone by a sales rep, regarding what they have in stock.
2. Attempts at feeding me bullsh!t, by again sending false information to me, this time via email.
3. Totally unprofessional handling of the situation, from start to finish. I placed my order on the 11th of this month, and it finally shipped on the 17th. That would be fine, IF THEY WERE HONEST ABOUT IT, but as you have read, THEY WERE NOT.

So, take that for what it's worth. No hard feelings toward them, as long as I receive my purchase, but I'll be doing my business elsewhere in the future, with people I trust.
 
I feel like I have something to add. I've recently shipped a number of packages with tracking and purchased from reputable dealers and was given tracking info on close to 10 knives in the past 2 months. In each of these situations tracking was paid for, however info could not be found at USPS.com. lazy postal workers aren't the shipper's fault. I'm waiting on a RC-6 from the most often suggested retailer of RC cutlery . I was given a tracking#, yet it is not in USPS's system. I don't doubt this isn't their fault for a second. shipping times can vary greatly even for the same service from the same address. I'd chill and give it a little more than a week before getting all worked up. After 3 weeks, start asking questions (politely), a lot of times there is a reasonable explanation that is often out of the shipper's ability to change. purchasing on the 11th and receiving on the 17th is perfectly acceptable. they didn't ship it the day you got it, that's impossible. I think you're compliant is completely uncalled for.
 
spyderguy said:
I feel like I have something to add. I've recently shipped a number of packages with tracking and purchased from reputable dealers and was given tracking info on close to 10 knives in the past 2 months. In each of these situations tracking was paid for, however info could not be found at USPS.com. lazy postal workers aren't the shipper's fault. I'm waiting on a RC-6 from the most often suggested retailer of RC cutlery . I was given a tracking#, yet it is not in USPS's system. I don't doubt this isn't their fault for a second. shipping times can vary greatly even for the same service from the same address. I'd chill and give it a little more than a week before getting all worked up. After 3 weeks, start asking questions (politely), a lot of times there is a reasonable explanation that is often out of the shipper's ability to change. purchasing on the 11th and receiving on the 17th is perfectly acceptable. they didn't ship it the day you got it, that's impossible. I think you're compliant is completely uncalled for.
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I appreciate that sentiment, but it's not a case of "purchased on the 11th, received on the 17th," it's a case of "purchased on the 11th under a false impression of availability, being fed misinformation several times, and then finally receiving shipping information on the 17th."
 
spyderguy said:
I feel like I have something to add. I've recently shipped a number of packages with tracking and purchased from reputable dealers and was given tracking info on close to 10 knives in the past 2 months. In each of these situations tracking was paid for, however info could not be found at USPS.com. lazy postal workers aren't the shipper's fault. I'm waiting on a RC-6 from the most often suggested retailer of RC cutlery . I was given a tracking#, yet it is not in USPS's system. I don't doubt this isn't their fault for a second. shipping times can vary greatly even for the same service from the same address. I'd chill and give it a little more than a week before getting all worked up. After 3 weeks, start asking questions (politely), a lot of times there is a reasonable explanation that is often out of the shipper's ability to change. purchasing on the 11th and receiving on the 17th is perfectly acceptable. they didn't ship it the day you got it, that's impossible. I think you're compliant is completely uncalled for.
Click to expand...

puukkoman said:
I appreciate that sentiment, but it's not a case of "purchased on the 11th, received on the 17th," it's a case of "purchased on the 11th under a false impression of availability, being fed misinformation several times, and then finally receiving shipping information on the 17th."
Click to expand...

The OP's "compliant" is completely called for. "Three weeks", puhleeze; pretty likely, at that point, the vendor never had the item in stock. While not (sadly) an uncommon practice, failing to alert customers to the delay between ordering and shipping is unscrupulous, deceitful, and generally bad citizenship. And given the vendor's extremely poor history (were you aware of that spyderguy?) makes the delay all the more troubling. I would start initating a chargeback now; given their lies to you, and history it seems questionable the knife will show up.
all da best puukkoman,
rats...
 
It is exactly what happened to me. The website advertised the paramilitary D2 as In Stock, so I purchased it. I paid for 2nd Day Air Shipping. So the order was placed, and 2 days go by and I hear nothing. No email telling me that the order was shipped, nothing. So I go to their website and check my order status only to find that the knife is "back-ordered". So you mean to tell me that they knew this knife was not available, yet still let me pay for 2nd day shipping and took my money immediately after I purchased the order? That is insane. And ON TOP of that, they clearly had no intentions of letting me know that my order would never be shipped. If I had not contacted them(several times without a response I might add) about it, I believe that they were quite content with just keeping my money. So I think the original complaint is completely called for.

Oh and I was just recently told by thebladeshop after I complained, that the reason they don't have the knife is because "Spyderco has discontinued" it. Yet it is still advertised as in stock. Incredible.
 
I have no idea what shipping times are like down there. maybe it's our dogsled method of transport up here in Canada that makes everything so slow. Most of my purchases are from the US and 3 wks (sometimes two)is pretty standard, be it from a forum member or retail outlet. I was not aware of the stores past complaints. The one thing that really jumped out at me when I read the OP was the link problems when attempting to access his tracking info. I've had horrible experience with this in pretty much all the transactions I've done in the past few months. Whether it be me, another idividual, or a store, tracking info has been horribly updated, if at all. I'm still waiting for my RC-6 ( two weeks now) and usps has yet to have the tracking # I was provided in their system. I have no doubt it's in the system somewhere, and not sitting on a desk at ksf. Sorry to have upset you guys, should've kept my thoughts to myself I suppose :rolleyes:.
 
I live in the Midwest and receive Priority Mail packages from anywhere else in the lower 48 in 2-3 days.

Tom
 
spyderguy, whoever may have explained USPS tracking to you was wrong. USPS sells Delivery Confirmation and Insurance for ordinary mail, and these have serial numbers barcoded onto them, but it is not a tracking system. It is for the delivery carrier to scan to update the database that that piece of mail has gone through.

We all call it tracking, but the term is misleading, and USPS never intended it to be understood that way.
 
spyderguy said:
should've kept my thoughts to myself I suppose :rolleyes:.
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No way! Then, we wouldn't have a positive exchange of ideas leading to a constructive discourse! Never be afraid to speak your mind! (Especially because... hey... it's just the internet.)
 
Spyderguy, there is a big difference in the time it takes for a domestic shipment to arrive as compared to an international one. Even then, the majority of shipments that I get through USPS arrive to me in under two weeks. I've received a couple that took less than a week to get to me in Canada.

Puukkoman, TheBladeShop is a crap shoot. As far as I'm concerned, it's not worth dealing with companies like that. Stick with New Graham or other companies where you know you are going to be treated well.
 
Keith Montgomery said:
Puukkoman, TheBladeShop is a crap shoot. As far as I'm concerned, it's not worth dealing with companies like that. Stick with New Graham or other companies where you know you are going to be treated well.
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Yep, that's what I should have done, and what I will do in the future. :thumbup:
 
WHAT I DONT UNDERSTAND IS WHY THEY PUSH THE SECOND DAY AIR THING KNOWING THAT ITS NOT GONNA HAPPEN CAUSE ITS NOT IN STOCK DOES IT MATTER IF YOU GET YOUR KNIFE A MONTH OR MORE LATTER SECOND DAY JUST DISHONEST :mad: IF EVERYONE JUST STOPPED USING THEM THIS COMPANY WOULD DISSAPEAR BUT THERE PRICES AND ARE ADDICTION TO THE BLADES KEEPS EM OPEN . BUT I WILL NEVER ORDER FROM THEM AGIAN NOT WORTH THE HASSSLE .
 
I detailed my one and only order with this company a couple days ago in this thread. To shorten that, yes I did. I received one of the 2 knives that I ordered. I was given a tracking number, the day AFTER I received the knife! It took about 8 days for the knife to get to me which isn't that bad.

And the other knife(para D2) I ordered with 2 day shipping. 2 days after I placed the order I checked the status and it was "back-ordered". They never notified me once that the knife was on back-order, so I am sure that they were quite content with keeping my $130 without ever sending a knife or doing anything at all. I emailed them about it and about 3 days later they email me telling me that Spyderco has discontinued that knife. So I told them to give me the refund, and I'm still waiting on that.

NOT worth the trouble.
 
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