I wore the same LTM5 AIRFLO every day for 6 years in the S.E. Asian sun and heat. The brilliance of the Cambodian/Laotian sun bleached the green underside almost colorless, and throwing it into the washing machine every other day didn't help. But that hat still looked as good as new (except for the color of the lining...) and the insulation in the crown combined with the vent all around kept me cooler than any other hat I ever wore. Then one day I noticed that the edges of the brim no longer stayed flat... So I wrote to Tilley to ask them how I could fix this. Being so far away, they asked me to take a photo of the problem and send it to them by e-mail. The next day after sending I received an e-mail from Tilley saying they had put a new LTM5 AIRFLO into the mail for me, no need to even bother to return the old one. A week later I was wearing the one I have now, and it should last me a long, long time as I've since left the jungle sun and humidity. Best hats ever made and a great company to do business with!
Stitchawl