Update, 09 Fed 2011:
I received the knife back. All is good. Better communication about when the package actually left the shop, instead of just ignoring my requests to verify that it had shipped, would have averted this entire thread.
Bottom line: Knife received back, repaired. Tim has never done me wrong; just a not so good case of communication on this one. And, I don't think me writing here prompted Tim to send or not send my knife. Just a case of bad timing and communication. I don't think he had nefarious intent in any way.
I'd like to see some of his Pro Series up on TNK again because I'd like to get a few.
-----
Update, 01 Feb 2011:
I was told that my wife did receive a box in today's mail. I am on the road for at least the next week. I will give Tim the benefit of the doubt - as he has not done me wrong personally before - until I get back.
So, let's not dogpile on him. It could have been a post office mistake - while rare, they can happen - and if it was, I will be the first to line up for a big stinky spoon of crow from Tim.
-----
After checking out the thread about Tim Galyean a few weeks ago, I find it ironic that now I am waiting on my Turbulence to be repaired and sent back.
What's the deal?
Knife received back to Tim's shop 24 December. I understand. Holidays.
Email from Tim 18 Jan with shipping info that it was sent out. USPS has not updated the tracking ever. Knife not received back.
When USPS does not update on an "electronic notification received from the shipper", that means it has not been sent. Very basic.
Check for yourselves: 9406 2036 9930 0008 7785 64, www.usps.com.
Emails ignored. If this is a matter of the repair not being done yet, state as such.
Tim has my knife was $500-$600. Does not answer emails. Has not returned the knife.
I used to have patience for makers; now I don't. If you can't fix a knife that should not have a defect in a timely manner, don't take it back or give a reasonable expectation of when you can complete the repair. The return is as much of a pain the ass for the client as the maker, if not more so.
I have zero patience when a maker has my knife and my money, direct purchase or indirect through a deal.
RJ Martin - knife fixed immediately. Anything I have ever done with RJ - as promised and on schedule.
Les Voorhies - Ditto.
Those are the only guys I have had to return stuff to before.
While I understand that knives can break or need servicing, I don't quite get why a fair # of makers simply could give two sh!ts about their clients and collectors who buy their stuff.
Again, returns, yes, they are a pain in the ass. Keep in mind they are a pain in the ass for the client too. Like I have nothing better to do than return something that I paid a premium to have in the first place.
No returns if the knife that ships out the first time is not jacked up. That is also very basic. Some makers get that, and some do not. I don't buy knives simply for the joy of returning them and creating a headache for myself. Again, though, a custom knife is that - custom - and there can be issues. We all understand that who collect.
I am sure people here could sound off with a long list of makers whose knives have zero demand now precisely because of this, and, from an artistic point of view, it's a shame. There are makers out there who I will not consider not because I don't like his or her work, but because good people have told me to stay away, so I don't even look.
I received the knife back. All is good. Better communication about when the package actually left the shop, instead of just ignoring my requests to verify that it had shipped, would have averted this entire thread.
Bottom line: Knife received back, repaired. Tim has never done me wrong; just a not so good case of communication on this one. And, I don't think me writing here prompted Tim to send or not send my knife. Just a case of bad timing and communication. I don't think he had nefarious intent in any way.
I'd like to see some of his Pro Series up on TNK again because I'd like to get a few.
-----
Update, 01 Feb 2011:
I was told that my wife did receive a box in today's mail. I am on the road for at least the next week. I will give Tim the benefit of the doubt - as he has not done me wrong personally before - until I get back.
So, let's not dogpile on him. It could have been a post office mistake - while rare, they can happen - and if it was, I will be the first to line up for a big stinky spoon of crow from Tim.
-----
After checking out the thread about Tim Galyean a few weeks ago, I find it ironic that now I am waiting on my Turbulence to be repaired and sent back.
What's the deal?
Knife received back to Tim's shop 24 December. I understand. Holidays.
Email from Tim 18 Jan with shipping info that it was sent out. USPS has not updated the tracking ever. Knife not received back.
When USPS does not update on an "electronic notification received from the shipper", that means it has not been sent. Very basic.
Check for yourselves: 9406 2036 9930 0008 7785 64, www.usps.com.
Emails ignored. If this is a matter of the repair not being done yet, state as such.
Tim has my knife was $500-$600. Does not answer emails. Has not returned the knife.
I used to have patience for makers; now I don't. If you can't fix a knife that should not have a defect in a timely manner, don't take it back or give a reasonable expectation of when you can complete the repair. The return is as much of a pain the ass for the client as the maker, if not more so.
I have zero patience when a maker has my knife and my money, direct purchase or indirect through a deal.
RJ Martin - knife fixed immediately. Anything I have ever done with RJ - as promised and on schedule.
Les Voorhies - Ditto.
Those are the only guys I have had to return stuff to before.
While I understand that knives can break or need servicing, I don't quite get why a fair # of makers simply could give two sh!ts about their clients and collectors who buy their stuff.
Again, returns, yes, they are a pain in the ass. Keep in mind they are a pain in the ass for the client too. Like I have nothing better to do than return something that I paid a premium to have in the first place.
No returns if the knife that ships out the first time is not jacked up. That is also very basic. Some makers get that, and some do not. I don't buy knives simply for the joy of returning them and creating a headache for myself. Again, though, a custom knife is that - custom - and there can be issues. We all understand that who collect.
I am sure people here could sound off with a long list of makers whose knives have zero demand now precisely because of this, and, from an artistic point of view, it's a shame. There are makers out there who I will not consider not because I don't like his or her work, but because good people have told me to stay away, so I don't even look.
Last edited:
