Time from order to delivery?

They must be great knives, the only ones that don't sell on ebay are the outrageously priced ones. It's interesting to watch the bidding on them.
 
Texas_toothpick said:
I know this is about time of order to the door. But I want to bring up something a bit off topic, if I steer too far by all means let me know.

I got a 3.5 from an individual on here, it was in great shape BTW. I got to open it on Christmas morning. Well long story short, my clumsy ass managed to break the clip. I emailed Ellie and explain I had a broken clip. I got a very quick response (2days, let's keep in mind how many people answer said emails and hat mail) and it stated they were sending another clip and a bit of a poke with a stick you can say. :) I received my package today and inside was my clip, and awesome patch and some thing for my wife.

Thanks Ellie I'll never get my necker II back.

My long winded story boils down to this. People get so hung up on time to door be cause other companies drop a knife in the mail and their part is over. Survives customer service goes beyond that. IMHO Guy doesn't craft his blades to be beauty queens, they're built to be used hard. And sometimes that proves to be too hard, and they actually welcome the feed back. Survive gets my vote every time because of the little things extra they put forth to take in said feed back and better their selves and the craft.

Sorry for the ramble.
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Thats cool. But I emailed them roughly 2 weeks ago inquiring about acquiring a kydex sheath for the 5.1 i had preordered and received, which i ordered without due to a custom but a man needs options. and i have yet to hear back,i know they're busy and all...
 
rxavage said:
Thats cool. But I emailed them roughly 2 weeks ago inquiring about acquiring a kydex sheath for the 5.1 i had preordered and received, which i ordered without due to a custom but a man needs options. and i have yet to hear back,i know they're busy and all...
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That is odd. I know waiting isn't fun, but I'm sure they'll get back as soon as they're able.
 
rxavage said:
Thats cool. But I emailed them roughly 2 weeks ago inquiring about acquiring a kydex sheath for the 5.1 i had preordered and received, which i ordered without due to a custom but a man needs options. and i have yet to hear back,i know they're busy and all...
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It is odd. The longest I waited for a reply was two weeks and my reply came as a shipping conformation. A few days later I received what I had inquired about.

jeffbird said:
Found a nice new 4.1 in the exchange for my first. 😊
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I love the wife's 4.1. Loved it so much I had to snag one for myself. So I got a edc4 for me. I love it, the egos are like it was made just for me.
 
I placed a pre-order for their 3.5 on June 8, 2015. On January 6, 2016, I had enough and decided to cancel this pre-order. I called and left a message, emailed them from the confirmation email, posted a comment on their Facebook page, and used their own "contact us" form on their website and heard nothing back for a week. In the meanwhile thinking I would never hear from them, I started a dispute with my credit card company. The next day Survive emailed me and said they'd refund me my money via Paypal, but I'd have to cancel the dispute first. They said they'd give me a refund, but not two. Apparently they were not familiar with this process. Needless to say I wasn't comfortable ending the dispute. I emailed Survive again requesting they reconsider. They would have proof via Paypal that they sent me the refund that they could use to show the credit card company if they thought I was some dirtbag. They did not respond. I took a chance with them. I pre-ordered and prepaid $169 to them that they've sat on for over seven months and they won't do the right thing. So, now I have to wait 45 days for the dispute process. I didn't think about this site until today. I rarely get on here. Had they responded to one of my attempts to communicate with them in a timely fashion, I wouldn't have started the dispute. I didn't realize it's a 3 person company.
 
You are totally allowed your opinions and you are free to make any choices about the purchase you made, but they did clearly state on their website and on a few other media that there would not be any gauranteed delivery dates. I placed my order for the 5.1 in april of 15 and still havent gotten it. It will arrive though. I do think that if you waited for the knife you would have been very happy with it.
 
OriginalLawDog said:
I placed a pre-order for their 3.5 on June 8, 2015. On January 6, 2016, I had enough and decided to cancel this pre-order. I called and left a message, emailed them from the confirmation email, posted a comment on their Facebook page, and used their own "contact us" form on their website and heard nothing back for a week. In the meanwhile thinking I would never hear from them, I started a dispute with my credit card company. The next day Survive emailed me and said they'd refund me my money via Paypal, but I'd have to cancel the dispute first. They said they'd give me a refund, but not two. Apparently they were not familiar with this process. Needless to say I wasn't comfortable ending the dispute. I emailed Survive again requesting they reconsider. They would have proof via Paypal that they sent me the refund that they could use to show the credit card company if they thought I was some dirtbag. They did not respond. I took a chance with them. I pre-ordered and prepaid $169 to them that they've sat on for over seven months and they won't do the right thing. So, now I have to wait 45 days for the dispute process. I didn't think about this site until today. I rarely get on here. Had they responded to one of my attempts to communicate with them in a timely fashion, I wouldn't have started the dispute. I didn't realize it's a 3 person company.
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Hello LawDog, why not just end the dispute and let them refund you? As you can see they've got a lot on their hands (getting my 5.1 ready to ship!!!) so I'm sure it wasn't intentional to ignore your requests. I know the opinion of a random guy on a forum is worth next to nothing, but I truly have no doubt they will refund your $ if you end the dispute. Like you noticed, it's only a 3 person company and they probably don't want to risk providing the refund and then your original disputed payment remaining tied up or possibly going back to you as well. You're having to wait 45 days, but they've also just had $169 frozen that they can't work with either. Not such a big deal to the bottom line if you're Walmart and lose $169 x2 but quite a bit different when it's just a few people.

If you're not familiar with the company I don't blame you a bit for filing the dispute or being nervous. But, I think if you hang out a bit and check out some of the other posts and people's personal experiences, you'll see you're dealing with real people who want to do the right thing.

I've seen a lot of talk/complaints about the wait time - yes, it can be rough, especially when you've already paid. But, from what I've seen I think Guy and company would rather punch themselves in the face than rip someone off.
 
Hello AmericanAsApple3.14,

Why don't they refund me the money I trusted them with and then I cancel the dispute? They will have proof via Paypal that they sent me the refund if they feel like they can't trust me even though I've done nothing wrong. I'm not the one who's very difficult to reach. I'm not the one who can't respond to customer inquiries in a timely fashion. I will not cancel the dispute simply because I don't want to take the risk of holding the bag in the end. If I close the dispute and they don't refund me or drag it out for another few weeks, I have zero recourse with my credit card company.

I have never dealt with Survive before. I do not know them or their business practices. It is my fault for not discovering beforehand that they are a 3 person company who can not keep up with demand or cap their requests in order to fill orders in a timely manner. I understand they are somewhat new to the business and hopefully they'll get their kinks worked out. I have ordered custom and semi-custom knives from other companies and have never heard anyone who had to wait a year for a knife. I'm confident Survive's knives are quality, I'm just not confident their customer service is on the same level.

Yes, I'm having to wait 45 days because they won't do the right thing. "...they've also just had $169 frozen that they can't work either" which is MY money given to them in good faith that they'd produce a knife for me. I only had my experiences with other companies to go by. I had no clue it was going to drag out to a year of waiting.

Tell me of any other significant company who makes knives who require full payment upfront for pre-ordered knives...and who takes a year to fulfill the order.

I'm not saying they're trying to rip me off. I just want my money refunded. Dragging this out for another 45 days is in poor taste.
 
Hey LawDog, I really do understand where your coming from. You don't seem like you're trying to be a pain or anything. I can't say I know how disputes/refunds/etc work in practice, I just figure there's a concern on their part that even if they do refund you, and have proof, that the CC company may still side w/you if you weren't to cancel the transaction. And then they'd be out two refunds. I honestly don't know if CC companies are more business or consumer oriented. It might not be as straight forward as you say from a CC to Business perspective.

I've heard of people having to wait a year or more for knives for sure. I do believe others have mentioned makers who require payment upfront, but I'm not 100% on that. Randall Made Knives out of Orlando has a 4 year wait. Order now, expect your knife in 2020. No, you don't pay fully up front, but you do pay $50 that you won't get back if you cancel your order. I've heard of people paying 50% (I think it was 50%...maybe others can confirm of the practice) for a knife, waiting months or years and rarely if ever hearing from the maker. Guy/Ellie are very active with updates here on BF (and others have attested to the same on FB and instagram) which I think is great and it gives me reassurance that, even if there are delays and such, I'm still on track to get my orders.

As far as waiting a year for paid for merchandise, like Riz said they have in multiple places noted that there's no time frame, and they show on the production schedule page (on the website) how things are going and the order of production. They needed capitol in order to get to a place where they were better equipped to handle larger orders with less delays. I know they've had setbacks they didn't anticipate and I know things are taking longer than they hoped or planned. It's obviously a plan that isn't working for some people (which is fine), where as others look at it as helping a small up and coming company.

As far as some of the other things you mentioned - not keeping up with demand, capping orders, etc - you're making (valid) points that Survive! has been dealing with already, and they are actively making changes to their process to address these points with a goal of Monday orders filled, and perhaps delivered, by the end of the same week.

Ultimately I know you just want your $ back and that's understandable, and I know you'll get it. I'd try and talk with them again and see if something mutually beneficial can be worked out. Though you want to cancel your order now, I'd say keep them in mind and maybe watch the forums and such for news. I think you'll be getting quite a bit for your $ and it's a tool you can trust to do the job (just watch some of the crazy videos!)
 
Thank you for the info. You all have been nothing but professional and polite and I really appreciate it. I cannot attest to the quality of their knives. I haven't seen anything bad as related to their product. It's my ignorance for not digging deeper in the beginning to see how long the actual wait time really is.

I have emailed them twice after their initial response and have yet to receive any further communication from them. I realize they are all three really busy pumping out knives. I know I'm not the only customer they have and I've tried to be really patient. Looks like I'll just have to wait the 45 days unfortunately.

Thank you and good luck to you all.
 
I guess they put more priority in promoting themselves through FB and Instagram than they actually do trying to answer customer's queries via emails. My email was left unanswered as well. Sent it more than a month ago. Just sent another email yesterday on a different subject matter but I am not hopeful of receiving a reply. Pardon my sarcasm here. I understand they are a 3 men team and they are busy pumping out knives. If that really is the case I would be most glad. For the last one month, they have promised us we will be seeing our knives but how many here have actually received theirs? I don't see any further updates from Ellie here. And to make things worst, they are not answering emails. I tried to be patient. If I have to wait indefinitely I am fine but I don't like to be told a date but with no product showing. This has happened a couple of times and it is not good. My friend who was the one who introduced me to S!K is even telling me that this could be a Ponzi scheme. I told him to be patient and have faith but I myself am starting to lose faith.
 
I can speak from experience that its not a scheme or scam to get your money and run. If that were the case there wouldn't be so many reviews on quality of production that in many others words and mine are matched by none.

Sorry to hear about the lack of communication and unexpected delays everyone's mentioning. In my personal experience with S! its worth every minute of the wait.

LawDog I hope you at least come around and check out the reviews, and check out some of the other threads around here.
 
pjandyho said:
I guess they put more priority in promoting themselves through FB and Instagram than they actually do trying to answer customer's queries via emails.
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I don't see that at all. Last instagram post was 2 weeks ago, 01-08-2016. Would you rather they answered hundreds of emails instantly, or keep their noses to the grindstone finishing up orders and getting them out the door?
 
I feel the need to say this and it is not directed at any one person so I hope I dont piss anyone off. EVERYONE needs to stop bitching...

Many of us have knives on order that we havent received. We all knew there was no gauranteed delivery date when we ordered. If the wait has become too much, cancel your order and move on and stop filling the forum with negativity. I understand the fact that not having an email answered is annoying, but complaining here doesnt do anything to speed up the process. All it does is make a place where many of us enjoy reading about the knives and their/our adventures into a giant PITY POOL. I am waiting on my 6th S!K that was bought from S!K themselves. I have gotten every knife I have paid for. I have also waited almost a year for a few of them.

Bottom line is this SURVIVE! KNIVES is a low volume mid-tech knife manufacturer. There will be a wait for their product. If you can't wait, then find one used to try or move on to another company like ESEE, LIONSTEEL, KNIFE RESEARCH, AMBUSH OR BARK RIVER OR SOME OTHER HIGH VOLUME MANUFACTURER.

THOSE OF YOU WHO HAVE BEEN READING AROUND THE FORUM KNOW I AM NORMALLY ALL ABOUT THE POSITIVE, POLITE AND WELCOMING INTERACTIONS HERE, BUT YOU ALL ARE RUINING IT FOR ME AND I AM SURE FOR SOME OF THE OTHER REGULARS AS WELL.
 
Seriously? Are we back to this?

History:
http://www.bladeforums.com/forums/s...ooking-for-feedback-on-up-and-coming-products!

That's where it started afaik - Guy came up with some designs, got some prototypes made, built interest. Eventually, he got a website constructed, then had to get a new one, other things happened, he took the company to Idaho, and now he's there with Ellie and Christian struggling to keep the dream alive.

I got my first Survive! knife because of the pictures I saw from other people with their knives. Guy now has a working relationship with Nathan the Machinist, with Dan Keffeler (or so I read somewhere), with Kiah and others, with Peter's HT and other industry - this is not some dude in a garage with an internet connection, this is a real thing, a small US company seeking top-tier professional advice and also consumer-investors while producing superior product. How many companies this young, this big, doing this well? And did you read about the blanks that UPS "lost" during one of Guy's production runs - Did Guy not care that his knives were not reaching his customers?

Reasons to trust Survive!:
- orders take a while, but have any not been fulfilled?
- S!K owners tend to be very pleased with their purchase despite the long wait (satisfaction)
- the company is known in the knife-community, has roots (albeit young) and contacts, they cannot easily disappear with investor money
- among their investors (pre-order participants) are a number of highly-trained law-enforcement reps, thanks for being here, guys :cool:

Reasons to doubt Survive!:
- they take a while to communicate on occasion (3 people, mainly just one functioning as a customer-service rep, fielding thousands? of calls/e-mails/internet posts)
- pre-ordered knives take a while (months in production) to get delivered



I paid a stupidly low price and 3-months later got a beast (3 actually, but two have been passed along)! I am not the only one. Anybody order one of these an not receive it?
http://www.bladeforums.com/forums/s...nitial-review-with-photos-(warning-pic-heavy)

I pre-ordered 2 of the GSO-4.1, received both 5 months later. As far as I know, so did everyone else who could stand the wait. Do other companies make their customers wait so long? *shrug* It's an investment, works just like stocks - money goes in, you get nothing out until your investment has "matured". Every S!K investment I've made has panned out exceedingly well :thumbup: Wish the same could be said of some other investments... But there are quite a few of these S! knives out there, they show up on the exchange and elsewhere before getting snatched up.
http://www.bladeforums.com/forums/s...comparison-to-BRKT-Bravo-1-amp-Swamp-Rat-HRLM

Pre-ordered a single GSO-5.1, arrived 6 months later and worth every penny :thumbup:
http://www.bladeforums.com/forums/s...n-to-SYKCO-511-SRKW-RatManDu-Cattaraugus-225Q

Sometime before I pre-ordered the NeckerIIs, I ordered an original Necker and also ordered 2x SK-4s - all arrived in due time (the SK-4's were "in stock" and arrived within 1 week, as a matter of fact).
http://www.bladeforums.com/forums/s...-Photo-heavy-review-with-a-couple-comparisons


If you read my early posts in Guy's threads looking for ideas/support for his company, I am aggressive and skeptical, while Guy is honest and accommodating. I gave him my money as an investment, funds I figured I could re-coop if he turned shady. I have since invested much more with longer wait-times and have yet to be disappointed.

The "last" pre-order for Survive! knives happened, I went in as I could manage, I now receive monthly updates via the newsletter and checking here, facebook, & instagram. It took ~9 months for this new GSO-5.1 to arrive, and arrive it did exactly as described - an investment. With stocks, there is risk/reward - you put money in that you may not get back. With S!K, you put money in and you get back an awesome knife! But if you invested, i.e. if you participated in a pre-order to take advantage of the reduced buy-in price, you committed yourself to waiting, that is the deal. It is not a commitment for the faint of heart or one low on funds. If you cannot wait or do not trust the character of the owners enough to invest with them, please please do not pre-order, keep your money and wait, there will be extras for sale in due time. But the 5.1's are shipping out now - don't lose heart!
 
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