Hi Cliff and everyone,
We're advertising the Rockwell hardness range of our BG-42 knives at Rc62-64, but shooting to stay really close to Rc62.
The X-42 Recondo is quite thick 1/2" back from the tip...actually, that is the thickest part of the tip area. This knife should not break at that point in the conditions outlined by Tag. That does not negate, though, the manufacturer using prudency in outlining guidlines of usage.
Let me digress just a moment away from Tag's situation. Often (way more often than you might think), a customer will call and outline the scenario in that his knife broke. Usually in terms like, "it's brand new and I barely did anything." When the knife gets returned for evaluation, the real story unfolds. They might have claimed a straight stab when in fact, there is a noticable bend at the breakage area showing it was pryed on till it broke. Clear signs of misuse and/or abuse show what really happened. In cases where abuse is often the cause (broken knife tips are often abuse, resulting from throwing one's knife or prying), the warranty department must have a "wait and see" position. The knife needs to be evaluated. Knives, by their nature, can be abused. In administrating warranty relative to cases of like these, I can assure you that we often do much more than we are obligated!
Back to Tag. He has one of SOG's toughest knives. He has not had it very long. It sounds like it should not have broken and that there is a defect in the steel, but a physical evaluation of the knife will tell us this. I've been in communication with Tag to get it back here to look over. Referring back to what I said in my last post: "SOG applies a very liberal application of its warranty policy (I should know...I administer it)." Regardless of the condition of the knife, I'm sure he will be well taken care of.
I walk a very fine line here in the forums, because I cannot administer warranty in a post. What I can do is assure forumites in our very liberal warranty policy and encourage them to return their product to us for evaluation and administration of warranty. Also part of the fine line I walk is that when I don't say (as in this case of a broken knife tip) "That should never happen," it could be taken by forumites that we don't support our products. We can only support our products once we see them. I hope you can understand.
I am one of SOG's biggest fans and believe that we make some of the best products on the market (there are many knife manufacturers making outstanding product) and know that we equally stand behind them.
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Ron Andersen
Consumer Services Manager
SOG Specialty Knives, Inc.
Website:
www.sogknives.com
Email:
ron@sogknives.com
[This message has been edited by Ron@SOG (edited 02-02-2001).]