I am not sure what is the status of your refund. I am investigating this right now and will get right back to you within the day. The agent you spoke with should have done a better job of explaining this to you and I apologize for that.
Please know that I will personally handle this issue for you and update you right away. If you have any other questions or concerns please feel free to reach out to me.
Nick Thompson
Director, Customer Experience
85 Enterprise, Suite 100
Aliso Viejo, CA 92656
E-mail:
nickt@buy.com