I dunno...
I've lost the knives before I ever got a chance to do their warranty service. However, I'm about to find out soon! Sending back an old Barrage hopefully tomorrow.
Replacing the blade on my Barrage here costs $75...
This is a little discouraging:
"Knives purchased on the Internet through unauthorized websites, mail order outlets, or through any other unauthorized source, and knives which are determined by Benchmade to be counterfeit (see Counterfeit Goods Notice), are excluded from coverage under this warranty."
The Barrage is my favorite assisted folding knife. AXIS lock is great! As dude said above about disassembly, it isn't the easiest putting it back together. For the record, all mine were assembled correctly : )
I like ability to custom order... it's cool if you don't mind overpaying for a knife haha. I was going to go with an all blue and satin mini Barrage, but the liner is only available in Royal Blue which doesn't match the handles! Weak.
Lastly (I'll stfu after this I swear), you can't custom order the knife to be NOT sharpened. Only can do that during warranty process................