I bought a Small Buck Vantage Paperstone a while back. Defective. Long story short, the knife would not lock at all. Sent it back. Got a refund. Ordered a 112. Knife came with a appreciable knick in the swedge. Even showing the knife to my wife who isn't a fan of my hobby pointed it out before I had a chance to mention it. Sent it back. So far, no money lost, but I was growing pretty frustrated and disappointed with the company.
I wrote Buck a long letter explaining my issues. Since no money had been lost on my end, and I didn't have the knives anymore, I wasn't looking for much. A few weeks went by with no answer. I mentioned this to another forum member who recommended I write Joe Houser directly. I sent him the same letter with a brief preamble explaining that this was sent to Buck once with no reply.
Joe was quick to write back. He said that the email I sent was never received by anyone at Buck. He explained what may have gone wrong with the Vantage as well as explained that he would have liked to have seen the 112 to see how bad the knick was or if it was acceptable given the purpose of the knife. Fair enough. He asked me to send him the date and time I sent the first letter to Buck so that he could see if perhaps there was a bigger issue and maybe more messages had slipped by. Honestly, I got the impression he was doubting I sent any letter, but this is just my speculation. He then offered me employee pricing on a Buck knife of my choice that he inspect before sending out. This sounded very reasonable considering that i didn't feel I was owed anything other than a response to my letter.
I wrote back with the information he asked for and said that I would get back to him regarding which knife I would like to buy. That night I asked about pricing on a Buck 55 as well as a Large Buck Vantage Pro and I would decide between the two.
Silence. Not a word. Nothing.
I wrote Joe again last week asking what was up regarding his offer. Still nothing.
I've heard nothing but good things about Buck and their customer service, but I have found it to be nothing but absent. If Joe/Buck wasn't going to follow through on their offer, he shouldn't have made it. A simple "Thanks for the feedback, have a nice day" would have been much more appreciated.
I wrote Buck a long letter explaining my issues. Since no money had been lost on my end, and I didn't have the knives anymore, I wasn't looking for much. A few weeks went by with no answer. I mentioned this to another forum member who recommended I write Joe Houser directly. I sent him the same letter with a brief preamble explaining that this was sent to Buck once with no reply.
Joe was quick to write back. He said that the email I sent was never received by anyone at Buck. He explained what may have gone wrong with the Vantage as well as explained that he would have liked to have seen the 112 to see how bad the knick was or if it was acceptable given the purpose of the knife. Fair enough. He asked me to send him the date and time I sent the first letter to Buck so that he could see if perhaps there was a bigger issue and maybe more messages had slipped by. Honestly, I got the impression he was doubting I sent any letter, but this is just my speculation. He then offered me employee pricing on a Buck knife of my choice that he inspect before sending out. This sounded very reasonable considering that i didn't feel I was owed anything other than a response to my letter.
I wrote back with the information he asked for and said that I would get back to him regarding which knife I would like to buy. That night I asked about pricing on a Buck 55 as well as a Large Buck Vantage Pro and I would decide between the two.
Silence. Not a word. Nothing.
I wrote Joe again last week asking what was up regarding his offer. Still nothing.
I've heard nothing but good things about Buck and their customer service, but I have found it to be nothing but absent. If Joe/Buck wasn't going to follow through on their offer, he shouldn't have made it. A simple "Thanks for the feedback, have a nice day" would have been much more appreciated.
