Trouble with Amazon

Discussion in 'Shop Talk - BladeSmith Questions and Answers' started by Tom Lewis, Dec 15, 2019.

  1. Tom Lewis

    Tom Lewis

    Feb 24, 2000
    <a href=""><img src="" title="source:" /></a>

    I ordered a Milwaukee 6232-21 deep cut band saw from Amazon's recommended dealer. When the package came I opened it and there was a brand new case with this piece of junk inside it. I paid for a new saw, not a used one.
    There doesn't seem to be anyway I can directly contact the seller. I have contacted Amazon and they seem to have a easy return refund policy. Amazon has asked UPS to pick up the package from me tomorrow.
    I have ordered a lot of merchandise from Amazon and never had a problem till now.
  2. Cushing H.

    Cushing H. Gold Member Gold Member

    Jun 3, 2019
    Amazon is good on returns, but they can not control the day-to-day of their third party sellers. HOWEVER, you can inform them of what happened, and they might well drop that vendor from future sales....
    GABaus and DustinY like this.
  3. Randydb

    Randydb Basic Member Basic Member

    Sep 27, 2014
    I've seen scams in the past where people purchase an ipad or relatively expensive item brand new. Then "return it unopened" in the original packaging except they put a used item in the original package or something of equal weight. If store doesn't open package and inspect the item they put it back on the shelf and sell it again only to find out they were selling a package without the item. This was a big problem about 3 years ago with Ipads at Best Buy in our area.

    I wouldn't be shocked if this happened here. My bet is the vendor didn't know he was sending you a second hand one.
    GABaus, bike4fun919 and DustinY like this.
  4. AVigil

    AVigil Adam Vigil knifemaker working the grind Knifemaker / Craftsman / Service Provider Platinum Member

    Feb 17, 2009
    If it was a return and noted as "bought accidentally" it is assumed it is still new and put back on the shelf.

    Amazon will take care of it for your.

    I bought a milwaukee M12 drill and in the box was an impact driver. They fixed the problem quick
    DustinY likes this.
  5. ohen cepel

    ohen cepel Gold Member Gold Member

    Sep 19, 2002
    Wow. Amazon is having a lot of issues with scammers, getting to the point that I have MUCH less faith in them than I did a few years ago. This is one of the worst examples I have seen of a scumbag pulling a fast one, not sure if it is the seller or someone who returned it. However, the seller should know what it is they are selling!

    Please let us know how it turns out.
  6. marcus52AR

    marcus52AR Gold Member Gold Member

    Apr 22, 2014
    Similar experience as you but at Home Depot purchasing a Fuel 18v cordless sawzall. I opened the box and it was a used non Fuel 18v sawzall.

    Luckily I opened it right when I purchased it.
  7. Tom Lewis

    Tom Lewis

    Feb 24, 2000
    It's funny that in the case there was a paper that in the left hand corner said "Damaged". It's possible that the vender made a honest mistake.
    But with no way to contact the vender I can't know for sure. I did use the "Ask the vender a question" option but got no reply.
    In the big picture it's not that big a deal, but I was expecting to be using the saw this week. Now my money for the time being is tied up with Amazon. In the information they gave me the will wait till they get the package back to refund my money.
    I think I will buy the same saw from Northern Tools.
  8. E.Carlson

    E.Carlson KnifeMaker / Craftsman / Service Provider Knifemaker / Craftsman / Service Provider

    Mar 28, 2016
    They usually issue the refund once you have dropped the item off for shipping. 3rd party sellers are always a gamble with amazon.
    Bow Commander likes this.
  9. Busto

    Busto KnifeMaker / Craftsman / Service Provider Knifemaker / Craftsman / Service Provider

    Jul 26, 2011
    Hey Tom........Check these guys out "CPO Tools" I have purchased from them a few times ALWAYS fast and Money Savers!!!
  10. Tom Lewis

    Tom Lewis

    Feb 24, 2000
    Thanks, Busto, that is a good deal.
  11. Bow Commander

    Bow Commander

    Feb 24, 2011
    Yep, happens a lot, especially in certain product genres. Never buy an Eotech, Trijicon, or Aimpoint optic from Amazon. People buy a new one, submit a return with a Chinese knock off in the box, and then Amazon resells it not able to spot the fake. Some returns don't get opened when they get back to Amazon.
    jwesthurl likes this.
  12. Tom Lewis

    Tom Lewis

    Feb 24, 2000
    I got an e-mail from Amazon today that they had re-funded my money. Amazon had asked UPS to pick the saw up yesterday. I stayed home all day but UPS never showed.
    I gave the seller negative feedback, but so far it has not showed up on the sellers site.
  13. Rhinoknives1

    Rhinoknives1 KnifeMaker / Craftsman / Service Provider Knifemaker / Craftsman / Service Provider

    Jul 1, 2013
    Tom, glad to hear you have gotten your money back. Also sometimes Amazon never bothers to pickup returned merchandise . I purchased one heavy plastic table for my Sunday Farmers Market Sharpening Gig. Somehow Amazon sent two of them to my UPS mailbox. I contacted Amazon and told them to get the table. They said thanks we will. After a week the UPS store manager called me and asked to come get the table because Amazon wouldn’t take it. I called Amazon again. They said. Just keep the second table. It’s in my shop still in the box.
  14. Tom Lewis

    Tom Lewis

    Feb 24, 2000
    I called UPS today about scheduling a pick up. I spoke with a bi-lingual person who had such a strong Spanish accent I could hardly understand her. I finally heard her say that the local UPS office would call within one hour to schedule a pick up time. It has now been 7 hours with no call.
    I may be stuck with the piece of junk I received. I would like to get rid of it.
  15. ten-six


    Mar 11, 2017
    If by 'submit a return with a Chinese knockoff' you mean 'sold as real but was a scam from the beginning' then I agree. Amazon doesn't put a lot of effort into vetting their third party sellers if they even try to vet them at all. You don't have to look very hard to find fakes in certain categories, especially high end electronics, fashion, and optics of all sorts.
  16. Busto

    Busto KnifeMaker / Craftsman / Service Provider Knifemaker / Craftsman / Service Provider

    Jul 26, 2011
    UPS is jammed up right now with the holidays....I was at the Las Cruces Store and it was 3 lines about 10 deep was 40 minutes to send out customer orders at 9:00am I thought I would be earlyo_O
  17. hopsbreath

    hopsbreath Gold Member Gold Member

    Apr 3, 2012
    Same came up with pocket knives before. “Amazon sells counterfeits!” Not true, they sold authentic knives obtained straight from the manufacturer. The problem came from unscrupulous scammers buying the knives and replacing them with counterfeits for the return. The average Amazon returns processor is not going to be able to identify the $10 knockoff vs the $200 genuine article. The package gets placed back into stock and the next guy who receives it goes on a tirade about how Amazon sells fake Spydercos. That saw is a bit more egregious, but same concept. It’s an easy enough scam anyone can run; as with all things, buyer beware.
    GABaus likes this.
  18. Natlek


    Jun 9, 2015
    Find one who do that , straight to prison for twenty years and the next one will think twice to make fraud like that !
    LCoop likes this.
  19. Busto

    Busto KnifeMaker / Craftsman / Service Provider Knifemaker / Craftsman / Service Provider

    Jul 26, 2011
    It's not just Amazon....a similar thing happened at Bass Pro Shops...the customer picked out a Well Known Popular CRK and the sales person pulled one out of the case "New" in a box the customer pulled out the new one to inspect and found a counterfeit model in the box...seems that it was a return and since it was in the box the customer service person was not that familiar with the Model to spot the return Fake....So it can happen at a Brick and Mortar store just as easily as online.
    LCoop and GABaus like this.
  20. hopsbreath

    hopsbreath Gold Member Gold Member

    Apr 3, 2012
    Interesting, haven’t heard that one before. Again, I wouldn’t expect the average Bass Pro sales associate to be capable of spotting a fake. As a consumer, it’s remarkable how many topics one must become knowledgeable about in order to not be taken advantage of.
    GABaus likes this.

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