TrueNorthKnives

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leghog said:
Restocking fee only if the knife is marred? Doesn't make sense, but if that's the case it out be clearer. A $50 charge for restocking a $500 knife isn't anything to sneeze at. I too would be curious as to how they decide to exercise the restocking fee they state they reserve the right to charge for returns.
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I had an experience like this with Knifecenter.
Short story???? For whatever reason a mid tech is returned, there will be a re stocking fee. I returned a Sukhoi 2.0 with a major issue and they charged me.
Called a few times and could never get a definitive answer.
No more KC for me.
Joe
 
palonej said:
I had an experience like this with Knifecenter.
Short story???? For whatever reason a mid tech is returned, there will be a re stocking fee. I returned a Sukhoi 2.0 with a major issue and they charged me.
Called a few times and could never get a definitive answer.
No more KC for me.
Joe
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This would be a legitimate issue and I too would be upset as well . In this case the OP maybe jumped the gun being the transaction never took place. I'm not perfect and only saying this because we all come here to learn.
 
So they asked you to give them a call and you blew a fuse? Looks to me like Neil made the correct move by blocking you. Did it ever occur to you that they would have asked you what your concerns were specifically and then would have been able to tell you what they would do in the event you want to return the knife? Sounds completely logical and sane to me. What's so hard about making a phone call?
 
I think thin slice was hoping for a pile on. Speaking over the phone is easy and clears up any issues.
 
Barabus said:
I quess I would have talked to TNK and asked for clarity on the optional 10% charge. Give them the situation you are worried about-action not right. See if they would charge you in that event. Then write an email confirming your conversation, understanding and thanking them for taking the time to explain.
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On my 1st transaction with Neil, he asked me to call. I did and we had no problem getting on the same page. Emails can be very time consuming and drawn out(back and forth), where as a conversation you can get an immediate back and forth of questions and answers.

Neil is an honest businessman, but I think time has taught him that if the person goes into the transaction already worrying about problems there is a good chance the transaction will end with problems. If not his opinion it is at least mine.
 
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You will find that many dealers of higher end knives will charge a restocking fee to prevent people from using them to "try out" high end knives. Knifecenter does it an any midtech or custom. TNK isn't alone in this.

Face it. You are spending $500+ on a knife, right? How would you feel if you knew that it had already been sent to and returned from a couple of guys who ordered it just to fondle it for a bit to see if it "fit their hand" or such? No. You want it new in box. Untouched. The fact that it has been sent to you and returned back has reduced its value, not to mention the shipping involved.

Now some dealers are willing to bite the bullet and risk having a super generous return policy with customs same as productions. Depends on whether they're large enough to take the hit, how many times they've been burned, etc. They're not amazon.com or best buy and you're not buying a TV remote. Don't expect the same terms.
 
SORE LOSER

Got it.

I would think they put the "maybe" in their policy because they wouldn't charge that fee if there was something legitimately wrong with the knife. If you're wanting to "try" a $500 knife of theirs, then I'd assume you would be charged the fee. I see nothing wrong with that policy and I see nothing wrong with avoiding doing business with someone they perceive as a hot head. You may have calmed down and decided to buy something from them anyway, then been unhappy and flew off the handle again. I'm sure they'd rather not deal with the drama, so they took appropriate actions to avoid that (if in fact they did block you).
 
I don't see anything wrong with what Neil did., as I wouldn't want to do business with a hot head either. I don't blame him for blocking your IP address.
 
There have been posts in this forum where members have encountered legitimate problems with makers, distributors or other forum members. Those threads have led to some positive resolutions. If not, members receive helpful information about who they may choose to do business with, or where they spend their money in a diverse and competitive marketplace. I have been thankful to forum members for sharing their stories.

For me, this is not one of those.

I disagree with the premise of the OP and believe that the outcome would not have happened to a reasonable consumer. Plus, it appears that this thread would not exist if the OP had not identified that his IP was blocked by the seller. That is when this poorly written and poorly reasoned feedback appeared. The OP presents himself as the sore loser.

To clarify, I do not believe I have interacted with the OP, nor have I purchased from True North Knives.

We have imperfect information, so I wonder what more we are missing here. However, having read this entire thread, some other posts by the OP and the owner of True North Knives, and True North Knives web site regarding shipping, inspections, returns (FAQs); all of this is clear and the seller's policies reasonable. If a buyer disagrees; purchase from a different vendor. Usually the end of the story.

According to the OP's own narrative, True North Knives did attempt to address the questions and concerns of the OP. They encouraged him to call to discuss the matter further. The OP did not want anything further to do with them. If I were the seller in this circumstance, I would feel justified in blocking your IP. I would also not feel like a sore loser. Quite the opposite - they may have avoided losing money selling to a customer who raises serious red flags.

Everything won't go your way. Get over it. Move on.
 
CPP said:
Another reason True North may not have wanted to put their spoken words into writing is that they were offering you an exception they did not want publicized by reposting their email. This would effectively change their policy by giving every customer reason to expect that exception to apply to him.
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I never thought of that but that very well could have been if O.P. would have called all drama could have been avoided. Instead he instantly thought the worst.
I have bought a few knives from Truenorthknives and have had nothing but positive experiences and plan on still buying from them.
I honestly don't see what the big deal is here with them blocking you. You were not gonna do business with them anyways. So who cares if they blocked you. I wouldn't have done the same thing if it was my business because the best way to get back at you is taking your money. But that's just me.
"He who laughs last , laughs longest"


Sent from my iPhone using Tapatalk Pro
 
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Not enough information was provided by OP to determine all the details of what happened.

However, if someone interested in purchasing weapons (knives) from my public business (for whose contact information, address and real name was published) had correspondence with me which suggested he was unstable, irrational, petty or any combination thereof, I would be wary of that individual and possibly take steps to block that individual from contacting me further.

Vinegar attracts more flies than honey, so if you put out vinegar do not be surprised when you receive flies.
 
Both the TNK and Thin-Slice come off petty, to me, here.

A reasonable buyer wouldn't have been so short and rude about being advised to call in and handle business personally. He would have politely declined and shopped elsewhere.

A reasonable seller would have simply responded that they handle returns on a case-to-case basis due to several potential risk factors, assured the customer that they are a fair and honest practice, and remained open to further discussion should the customer in the future.

It's an interesting story, regardless.
 
Currently I'm out of the country as my sister-in-law passed away and we are involved with the grieving process.

I will be back in Florida on Tuesday and will come back into this thread to address the situation with only a little more detail because that's all that will be required. I will post this gentleman's email reply to me in response to me inviting him to call me on the phone so that I could personally explain the parameters of the very unlikely remote chance that we would ask restocking fee and the reasons and situations.
By the way in 20 years I believe we have asked for for stocking fee maybe three times.
Also as some of you who frequents our website may know we've made some very interesting improvements to the site which involve using flash which is unfortunately incompatible with certain mobile devices. We are working on a fix for this and hope to have it as soon as possible.
 
My feelings are you lashed out at a well known purveyor of fine knives and suffered the consequences. i hate to say it but when reading the op i feel tnk made the right call.
 
I agree with Neil's response. Especially after the OP's written response to Neal request's for a call.

And I quote:{"So i replied saying "if you are not willing to respond via email in terms of your restocking fee and how it may apply then thats all it tells me about your company" or something along those lines. I know it was harsh of me since i was a bit angry. Then they replied with very few to only 1 word i believe, something along the lines of "ok" or "thats fine"."}

At this point, the OP should have moved on. His(OP's)comments, from a dealer's perspective, did not sound like there would be any reason to continue. Neil's response was brief and polite. I say why continue dealing with someone who's main focus, seemed more about the return, stated in a manner that I consider to be insulting. One might think that IP Blocking to be an extreme step, but I get it. A dealer, after making the attempt to be civil, while trying to engage a rude stranger(not a customer, at this point) has business to conduct, not drama to engage in.

I have made a purchase with Neil, and was completely satisfied. I had questions and called to discuss them. He answered everyone of them. It was worth the time it took, because it allowed me to establish a relationship. I would not hesitate to buy more knives in the future. I'm just waiting for the right ones, lol.

Perhaps the OP can look at this thread and see what he can do differently in the future.
 
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Thin-Slice said:
...I am ok with being charged the shipping charge that they incured when they shipped it but thats about it...
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What about the money they paid their employees to process and ship your order, and the cost of the shipping supplies, and the money they pay their employees to process and handle your return? Are they expected to absorb that as "a cost of doing business with you"?

Thin-Slice said:
...Too bad i deleted the messages. :( ...
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Lucky you, it appears that the other party happens to have those emails and is willing to post them for you :)
 
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