TrueNorthKnives

Status
Not open for further replies.
This message is for Thin Slice. Make of it what you will.

I'm not going to cast aspersions on your general character, or make broad assumptions about what kind of person you are based on this one incident. I am going to say that you were in the wrong in the way you handled this situation, and particularly in raising it here. I believe that you know this to be true. I also believe that you, like most people, have a hard time admitting that you were wrong. Do yourself a favor - take a deep breath, admit your mistake (first to yourself) to Mr. Ostroff, and apologize. It's what grown men do. Cheers.
 
Some years from now the OP will look back at this incident and say "Jeez I was a frikkin' d***."

I know you will, because I've been a jerk in times past (we all have been) and then after the emotion dies down and we see it from afar we go "There, that was a learning experience. Sigh..."

So I wish you that kind of wisdom sooner than later.

Neil I'm sorry that this distracted you from what's truly important in your life right now, and that's Family matters. It's been a difficult past two years for you.

I have been working with Neil 10 years in a professional sense, and the worst I could ever say about him is that he doesn't suffer fools, and the best I can say is, well, it's just been displayed above. I anticipated exactly this.

Fortunately, lemons have just turned into lemonade. Karma is very real!

Jim
 
Last edited:
I get the feeling the OP was looking for a 'test' drive with the Seb. This seems to be happening a lot lately due to overly generous return policies.......see other thread here.
Major cudos to Neil for coming here and posting. 👍👍👍
Joe
 
You're one of the BEST, Neil.....but you already know that my friend. I hope all is well with you and yours.....save me one of those shirts will ya? Just kidding buddy... ;) :D
 
Dear Admin, any chance we can get a title change? This is yet another thread where a low post count OP comes in, and tries to trash a company/member, and ends up having the entire script flipped on himself.
 
I am going to make an assumption here that I may be wrong about. That assumption is that most people here DO NOT know where this thread actually started.

When I found this thread shortly after it was posted, it was in the Hall of Shame area. I felt that there was absolutely no basis for that even if everything the OP said was true, and I asked that it be moved to the more visible and general GB&U area here. For those who did not know that, I am sorry to be the bearer of even worse news, but I feel it is important to understand not just what the OP was saying, but also the true extent to which he felt he was wronged. I am not defending him; on the contrary, his behavior leaves me feeling quite sick to my stomach. :thumbdn:
 
HappyDaddy said:
This message is for Thin Slice. Make of it what you will.

I'm not going to cast aspersions on your general character, or make broad assumptions about what kind of person you are based on this one incident. I am going to say that you were in the wrong in the way you handled this situation, and particularly in raising it here. I believe that you know this to be true. I also believe that you, like most people, have a hard time admitting that you were wrong. Do yourself a favor - take a deep breath, admit your mistake (first to yourself) to Mr. Ostroff, and apologize. It's what grown men do. Cheers.
Click to expand...


Could not have said it better myself.

Yet another ridiculous thread - that does a complete 180. Self centered, high maintenance buyer, who has anger issues - starts a bash thread about someone with a good rep; and ends up looking like a fool.
Seller comes out the good guy and OP gets added to ignore lists. It will happen again ............. the only question is how long will it take?
 
Thanks to Neil for clearing this up and yes, I would not have wanted to deal with the OP either. Condolences as well.
 
Last edited:
schluterc said:
Neil- my condolences to your family. Regarding this thread. It's almost comical. Clearly the OP has a lot of time on his hands- I'm jealous lol! I've been a longtime customer and consider Neil a friend so yes, I'm biased. A question was asked, a response was given. A simple phone call would have clarified the policy (btw, I have returned knives to TNK- never charged a fee). Neil has been in this business for a while and dealt with all types of customers. Sometimes you know trouble before it happens- I've gotten a sixth sense myself selling hundreds of knives privately over the past 15 years. You know those signs you sometimes see in stores? The ones that say "we reserve the right to refuse service to anyone"? I guess this is the Internet equivalent of that. Get over it, there's plenty of other places to buy knives if you wish.
Click to expand...

My friend here said it perfectly. :thumbup:
 
{From the OP: "Calling me that im a bad apple customer for asking questions i should be aware first hand before doing any business with any company. I have spent over $6k in last 6 months in just folders alone.}"

To the OP: Do you not understand that your first contact with anyone, in any form is how impressions are made? It's delusional and illogical to think otherwise. Knowledge of your past is not a given. What you say is all that could possibly be known.

A quote of what you said, provided by Neil, is the only way a reasonable person could make a logical judgement of that individual. Your response to his simple request for a clarifying phone call was, by your own admission, angry. It was rude and insulting. What logical and reasonable person would conclude differently?

The observable fact is that so far, you seem to lack the capacity to accept this. Your stubbornness in "going down with the ship," holding on to your beliefs in this matter, will not serve you well. Try seeing this from a different, more empathic perspective.
 
Last edited:
Perhaps i am from a different age, maybe it is a manifestation of the age of internet purchases but if I order a knife and it arrives (as described, undamaged etc - just what I ordered) then I just don't like it...well that is on me and nothing to do with the seller....personally I would not consider returning it for a refund (I should have done my homework before I bought) and would just manage a sale to someone else or suck it up. Maybe too many people have become use to or been part of creating overly generous return policies...
 
Andy the Aussie said:
Perhaps i am from a different age, maybe it is a manifestation of the age of internet purchases but if I order a knife and it arrives (as described, undamaged etc - just what I ordered) then I just don't like it...well that is on me and nothing to do with the seller....personally I would not consider returning it for a refund (I should have done my homework before I bought) and would just manage a sale to someone else or suck it up. Maybe too many people have become use to or been part of creating overly generous return policies...
Click to expand...

That doesn't sit right with me either, but in the end I guess it is up to the dealer to decide if they want to put up with it or not. I won't be asking them to.
 
A return policy is not something I even consider in a purchase unless that policy is "No returns under any circumstances." And I only consider it then because of fear that I might get a knife that should probably be a second rather than a brand new knife that easily passed a good QC inspection. Still, admittedly, the chance of getting a knife that does not meet my expectations in that way is exceedingly unlikely. The "Hey, I want to take it for a test drive" mentality will always eventually lead to abuse and/or a customer with an extreme sense of entitlement.
 
I am sorry to hear of your loss Neil ... my condolences. I would only say that I have dealt with Neil a few times and during my first transaction he offered the same ... to call and talk and we did just that got everything straight in short order and Neil went the extra mile to allow me to purchase a couple knives in a short time frame at a time when he had alot going on and did not have to go out of his way to accommodate me but he did. Sometimes these days of instant gratification and faceless people thousands of miles away behind a computer screen ... one phone call and speak as adults can work mircles that used to be the norm. I hope not only the OP but all of us can remember a conversation or handshake can (and should) still mean alot.
 
HappyDaddy said:
This message is for Thin Slice. Make of it what you will.

I'm not going to cast aspersions on your general character, or make broad assumptions about what kind of person you are based on this one incident. I am going to say that you were in the wrong in the way you handled this situation, and particularly in raising it here. I believe that you know this to be true. I also believe that you, like most people, have a hard time admitting that you were wrong. Do yourself a favor - take a deep breath, admit your mistake (first to yourself) to Mr. Ostroff, and apologize. It's what grown men do. Cheers.
Click to expand...

:thumbup:Another outstanding spin.....:thumbup:
 
first my apologies to Leftytwogunz, while i was just kidding around, he was correct. hence my apologies. this is a younger person, (the op) who make a veiled attempt at a threat at a honest business (meaning Neil's business)while hiding his real name. means he grew up in the internet age.

very shameful email op, you should apologize to Neil for making this lame attempt at forcing him to write the policy down for you using your weak attempt at leverage while hiding your name from him. then you come here and try to harm a honest small business to get some sort of odd and pitiful revenge to harm his business and income for no real reason but ego. even worse your attempt at defending it. basically all your actions are wrong across the board. it's okay as no one is perfect and we can all be better, myself included and often.:)

that email says a lot about you. if i were you i'd take this moment to gather a whole lot of knowledge from a whole lot of decent folks here. turn this moment into a construction criticism event and come out better, but that's me and what i would do. i hope you don't double down and learn nothing. an while you obviously have a lot of money or credit and a big ego, not a whole lot of what you need and certainly no understanding of honest business dealing over a phone with a man from a different mindset as you and one who has earned his trust and believes in standing behind his words. that's my advice take it or leave it. so be it......
 
Andy the Aussie said:
Perhaps i am from a different age, maybe it is a manifestation of the age of internet purchases but if I order a knife and it arrives (as described, undamaged etc - just what I ordered) then I just don't like it...well that is on me and nothing to do with the seller....personally I would not consider returning it for a refund (I should have done my homework before I bought) and would just manage a sale to someone else or suck it up. Maybe too many people have become use to or been part of creating overly generous return policies...
Click to expand...


I agree with this. Also, I often request that an item I order not be one that was returned. I definitely feel that a restocking fee is justified for a perfectly good item that was returned.
 
LMT66 said:
I've bought several blades from TNK. I had questions, he asked that I call, I did and my concerns were addressed. Happy with my purchases.
For you youngsters out there glued to the latest greatest 23rd-century Star Trek communicator, try the phone feature once in a black Death Star moon. It makes things happen.
Click to expand...
I don't know what's so damn hard about making a phone call nowadays. I see dumb shits walking into utility poles walking down a sidewalk while texting some other moron.
Same thing for red lights. Hey , dip shit that thing that never leaves your hand is a phone, use it snowflake .
skyhorse don't text !!!
 
I hate talking on the phone because I get anxiety when I have immediate contact with someone and don't have a buffer in which to form my thoughts, thus I am very happy whenever I can communicate with someone entirely through text either via e-mail or text message because I am able to take my time making sure whatever I might be saying is said with the most clarity and maturity. When I talk on the phone I often feel nervous that I'll say something that gets taken out of context even when there should be no concern at all, like in this thread's case.

That being said, I've also never felt the need to call out a small company for having poor policies just because they offered up a direct line of communication for further clarification of their policies, if their policy is truly easier to explain over the phone than I'd either call them and get a proper explanation or not worry too much about it since the restocking fee seems quite reasonable to anybody who has an inkling what online sales and returns are like.

Anyway, I think the OP screwed up by posting this thread since he had every opportunity to not be so misguided, and since Neil has replied and straightened everything out it makes no sense to keep the thread title like it is, hopefully a mod can come along and change it soon.
 
Status
Not open for further replies.
Back
Top