Two new knives, two stripped screws and a near USPS nightmare!

Just got some mixed news...
ZT wants me to send my 0777 in for repairs as they "do not have any parts that we are able to send out for any of the 0777 models"....
Not so sure I want to be without the knife for the "up to six weeks for processing" just for a screw and looks like shipping would be on my dime. Anyone happen to know what size the screw is? Looks like I can buy a box of 25 small screws for the price shipping is going to cost me...
 
Same for me Rubicon
Luckily, I can still back my screw out/screw it in. 2 of the contact points stripped, but the rest are fine. Felt awful
 
Found out the screws are 2-56 and .63“ in length (5/8). I don't know if I will be able to get it out. Scared to try anything extreme and wind up doing more damage. Looks like I may have to bite the bullet and send it back.
Kind of ridiculous to pay this much for a knife and it come to me with a stripped screw.
 
These are the chances we take unfortunately when we take apart our knives. If you are worried about messing it up maybe sending it in is the best bet. It's standard procedure for any L.E. knives from KAI to not have any parts stocked. They'll fix it and if something gets messed up it'll be replaced free of charge regardless.. Shipping is what it is but at least they will ship it back free of charge. They say up to six weeks but my experience has been 1-2 weeks.

Hope you get it worked out. Its a nice knife.
 
Just to update three thread... CRK sent me a screw pronto and I liked the knife so much I bought a large 21 and am getting rid of both my Bradley Alias knives. It took about two weeks but ZT did replace the screw. However, I have since decided to sell the ZT. The knife is too nice to use and the screw deal kind of killed my feelings for it as a collector's piece.
 
USPS ? That reminds me, an order that was shipped over a month ago has not disappeared ! It's on a tour of the country .That's taking lots of effort so it took a little vacation in Florida !! Hasn't crossed the mississippi river yet.I wonder what Esav would say about this ?
 
Rubicon_Joey said:
Found out the screws are 2-56 and .63“ in length (5/8). I don't know if I will be able to get it out. Scared to try anything extreme and wind up doing more damage. Looks like I may have to bite the bullet and send it back.
Kind of ridiculous to pay this much for a knife and it come to me with a stripped screw.
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Diminishing returns sometimes turns into "less bang for your buck" with some of the more expensive knives. They set a high bar with price, performance and hype, and people are much more let down by an issue than say, a flaw on a $100 knife. Which ironically seems to happen less often than with these higher priced blades, or perhaps there are just more threads about the latter. Either way, not cool to put that price tag on something and not make sure that every single one going out the door is perfect.
 
Ugh, I had a shipment 'delivered' to me about a week ago.

no one knows where it is. Luckily it is just the swisstech keychain, but if it had been a sebenza I would of raised hell.
 
gooeytek said:
Wiha for small hand tools, if you have a habit (like me) of taking folders apart. Saves a lot of aggravation.
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Yep.

Wiha bits are cut much more precisely and are tempered much harder than any of the cheap China sets. Worth every bit of the extra cost...
 
HwangJino said:
Ugh, I had a shipment 'delivered' to me about a week ago.

no one knows where it is. Luckily it is just the swisstech keychain, but if it had been a sebenza I would of raised hell.
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I've determined my mail man is just lazy. The day he was supposed to deliver my large Sebenza, he didn't even come to the door to try to deliver it (signature confirmation required). Instead he just left one of those sorry we missed you notes in my mail box and I had to go pick it up from the post office the next day. I know he done this because I was home when the mail was delivered and no one knocked on the door or even walked up the stairs. The steps at my apartment are steel and wood, so they make quite a bit of noise when you come up them. Most of the time I can hear a car pull up that I don't recognize as one of my neighbors and by the time they get to my door I'm waiting on them. Especially UPS, those big brown trucks have a distinctive noise about them.
 
I have to wonder how many otherwise perfect and functional knives are rendered in operative by the curious when they disassemble the knife to see how it works.

If it ain't broke...............don't fix it.

Paul
 
sheathmaker said:
I have to wonder how many otherwise perfect and functional knives are rendered in operative by the curious when they disassemble the knife to see how it works.

If it ain't broke...............don't fix it.
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Solid Gold. Should be a Sticky...
 
sheathmaker said:
I have to wonder how many otherwise perfect and functional knives are rendered in operative by the curious when they disassemble the knife to see how it works.

If it ain't broke...............don't fix it.

Paul
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Just to make this clear since a few here seemed to have missed this...THE ZT CAME FROM THE FACTORY WITH A STRIPPED HEAD. IT WAS A MANUFACTURING DEFECT, NOT USER ERROR CAUSED BY MY CURIOSITY. The sebenza also came this way to me, but was actually probably user error by the previous owner.

However, what's wrong with being curious? As an engineer I always want to know how something works, what it's made of and anything else I can discover from taking it apart. If people didn't take a look at others work we would live in a much less developed world. It's called reverse engineering. Granted I already know how the knife essentially works but, the principle is curious minds belong to inventive people.
 
The first thing I do with any knife I get is take it apart and clean it. There isn't anything wrong with wanting to know how your knife goes together.
 
Rubicon_Joey said:
Just to make this clear since a few here seemed to have missed this...THE ZT CAME FROM THE FACTORY WITH A STRIPPED HEAD. IT WAS A MANUFACTURING DEFECT, NOT USER ERROR CAUSED BY MY CURIOSITY. The sebenza also came this way to me, but was actually probably user error by the previous owner.

However, what's wrong with being curious? As an engineer I always want to know how something works, what it's made of and anything else I can discover from taking it apart. If people didn't take a look at others work we would live in a much less developed world. It's called reverse engineering. Granted I already know how the knife essentially works but, the principle is curious minds belong to inventive people.
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Tim20637 said:
The first thing I do with any knife I get is take it apart and clean it. There isn't anything wrong with wanting to know how your knife goes together.
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You guys don't own any cars by any chance do you...?
 
It seems like aside from the USPS situation you really caused the other two yourself. When I was at Shot Show earlier this year I was talking to Anne from CRK and she said she doesn't understand why people feel compelled to take their knives apart before the mailman even drives away. You explained that you're an engineer so that you like to fiddle with things, but I hope you take this experience as a lesson learned.

EDIT: Read through the second page and realized you said both knives came with stripped screws. Whenever something like that happens I tend to think it's user error and not coincidence. Could be... but not likely.
 
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