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Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
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umnumzaan thumb stud came off
- Thread starter joebobx
- Start date
stabman
Gold Member
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- Sep 17, 2007
- Messages
- 21,327
Still waiting on a reply.
I called back and they said they're still researching it.
Seems like it should have been a straightforward inquiry.
Esav Benyamin
MidniteSuperMod
- Joined
- Apr 6, 2000
- Messages
- 90,915
First of all, it's probably not a matter of walking over to a thumblug station, because it seems like they're using the new blade and thumblug now that they identified a question with the old one. Going to the workfloor for production records makes little sense.
Going to the office for a note in a chronological file takes someone sitting down and hunting for it. Remember, they were starting up production on the Umnumzaan at the same time as they were moving their entire operation to a new location.
Going to the office for a note in a chronological file takes someone sitting down and hunting for it. Remember, they were starting up production on the Umnumzaan at the same time as they were moving their entire operation to a new location.
stabman
Gold Member
- Joined
- Sep 17, 2007
- Messages
- 21,327
That makes a bit more sense then.
Still waiting on a reply.
I called back and they said they're still researching it.
Seems like it should have been a straightforward inquiry.
Seems like it...will just sit back and wait for the answer then.
Thanks!
- Joined
- Jan 11, 1999
- Messages
- 669
Hey guys I am sorry it has taken so long to get back to you. Please believe me when I say I have started on this several times over and something always gets in the way!
The issue of the thumb lug problem of the very first batch of Umnumzaans is rather complex and the technicalities of it are difficult to describe so I am not going to go into detail. It revolves around an error on the handle fixture, and the way the lugs connect. Immediately we realized there was a problem, we altered the fixture and changed the tolerance of the connecting sections of the lugs so that they fit much closer. We do not know exactly how many knives we produced like this but our best estimate is well under 100. We have received fewer than 10 knives returned for this problem, and every Umnumzaan sent in for sharpening, refurbish etc. is checked. With these changes, the thumb lugs have been rock solid.
Since we always work to upgrade our engineering, Chris sought to improve the thumb lug which was already performing to all expectations. He designed the single bar thumb lug and we made them in-house during the first part of June. We do not have a day marked on the calendar as to when we started using them but estimate early July. There would have been a period of cross-over since the blades are slightly different for the two styles and the guys fitting would use whichever lug was appropriate as they worked through a batch of prepared blades.
And I say again if you have a problem with one of our knives, you know we will make it good!
Anne
The issue of the thumb lug problem of the very first batch of Umnumzaans is rather complex and the technicalities of it are difficult to describe so I am not going to go into detail. It revolves around an error on the handle fixture, and the way the lugs connect. Immediately we realized there was a problem, we altered the fixture and changed the tolerance of the connecting sections of the lugs so that they fit much closer. We do not know exactly how many knives we produced like this but our best estimate is well under 100. We have received fewer than 10 knives returned for this problem, and every Umnumzaan sent in for sharpening, refurbish etc. is checked. With these changes, the thumb lugs have been rock solid.
Since we always work to upgrade our engineering, Chris sought to improve the thumb lug which was already performing to all expectations. He designed the single bar thumb lug and we made them in-house during the first part of June. We do not have a day marked on the calendar as to when we started using them but estimate early July. There would have been a period of cross-over since the blades are slightly different for the two styles and the guys fitting would use whichever lug was appropriate as they worked through a batch of prepared blades.
And I say again if you have a problem with one of our knives, you know we will make it good!
Anne
- Joined
- Nov 17, 2001
- Messages
- 1,957
:thumbup::thumbup:
Definitely a class act in my opinion. This is why CRK is considered the best in the knife industry, not because they have the best products (I gotta admit that they do, but 'best' is different for every one, right ?), but because the keep improving even though their knives were performing to all expectations. I extend my sincerest gratitude to CRK and its staffs for creating excellent products, and for always standing behind their products 100%.