UPS, bad

[shootist16]

I have an order that, according to UPS tracking, is supposed to be delivered yesterday, 071905. The UPS truck stopped in front of my house, so I walked outside to meet the driver. He says "I have a package for you" and steps to the back of the truck. He then comes back up front and says "I thought I had one for you, but its not here". He then looks again and tells me that he must have been mistaken and drives off. WTF!?!? How did he even know to stop here? Where is my package? Has anyone else had this happen? I call UPS customer service yesterday evening. They take my name, number, and tracking number and say they will have someone from the local terminal call me. I get a phone call at 0830 today, 072005. A lady says they don't know where my package is and that it never made it to Knoxville. I advise her the tracking shows it arrived at 1513 on 071805. She says they have physical scans and logistic scans. The logistic scan is where it should be but not necessarily where it is. She said the driver stopped at my house because the logistic scan said the package should have been on his truck. Have you ever heard of this? Then she says I need to call the seller and have them put a trace on the package and send me another one. That's real nice, but what if they don't want to send me another?

 

[GigOne]

What the customer service rep is telling you is correct.

You have to think of a "physical scan" in terms of when a parcel is not located in a mode of transportation (i.e., aircraft, train, truck, etc.). A "logistics scan" is when the parcel is physically on a aircraft, train, truck, etc.

When a driver arrives at work, the truck is already loaded and he/she drives away from the depot with a touch pad device that indicates what is in the vehicle.

In theory, the physical and logistic scans "should match." Again, in theory, the only time that the physical and logistic scans don't match (other than when the item is lost) is during delivery to the final destination. That evening, when the driver returns to the depot at the close of the delivery day, the system is updated so that the physical and logistic scans once again match.

She said the driver stopped at my house because the logistic scan said the package should have been on his truck.

Once again, in theory, the only way that this could happen is if a "physical scan" occurred and the parcel was placed on the truck.

No system is infallible. I ship and receive, on average, 15 parcels a day, and have had the system indicate that the parcel has been delivered or is at "X" location, when in reality. . . .the item is at "B" location. *shrugs shoulders*

And it's true, the person or company that owns the UPS account is the only person that can initiate a trace and file a claim on a parcel.

As far as the shipper not wanting to send you a replacement. . . .that's up to them, but it's not unheard of (depending on the item - - i.e., is another one in stock, etc.). Never hurts to ask. . . .helll. . . .they may make an offer to.

 

[shootist16]

What are the odds of it showing up?

 

[shootist16]

So much for "It hasn't arrived in Knoxville yet". The UPS driver dropped it off today. Apparently it was on the truck the whole time.

 

[GigOne]

What are the odds of it showing up?

If I had to guess. . . . .I would say early to late afternoon.








Glad that it worked out for you, Shootist !

 

[Esav Benyamin]

So much for "It hasn't arrived in Knoxville yet". The UPS driver dropped it off today. Apparently it was on the truck the whole time.

My post office got hundreds of "attempted delivery" parcels a day for customers to pick up. Sometimes a customer would come in and -- no parcel!

We had a little old lady named Bella working for us who would get called over in these cases, and -- amazingly -- Bella would find it!

Most people have trouble seeing what's right in front of them, but Bella could find anything.

 

[roughedges]

glad to hear you got your package, always nice to hear a happy ending.