UPS Lost Package..while it was out for delivery??

[Mr. Bad Example]

Well, my buddy got his knife. It took me a bit to find out what happened, but it was in his hands on the same evening I made my post. He said the UPS guy suddenly dropped it off at 7 pm that night. When his wife tried to say something to him he just raised his hand and kept going. and I quote "Weird dude."

So that's that. Glad he got it, he loves it. Just...make sure to use insurance next time.

I would also add that requesting signature confirmation might be a good idea--that way the driver can't leave it w/o a signature. That would have eliminated a good amount of hassle with my stolen laptop issue. I have now learned that you must specifically request (and pay extra for) this service, over and above any insurance purchased.

 

[Danbo]

I have a friend who works for UPS, and sad to say, but him and some of the other guys have a lot of nice stuff they never paid for....

Some "Friend" you have. Sound like he and the other guys need to be thrown some savage beatings. Fargin hate thieves!

 

[Parasitic Psycho]

Well, my buddy got his knife. It took me a bit to find out what happened, but it was in his hands on the same evening I made my post. He said the UPS guy suddenly dropped it off at 7 pm that night. When his wife tried to say something to him he just raised his hand and kept going. and I quote "Weird dude."

So that's that. Glad he got it, he loves it. Just...make sure to use insurance next time.

Good to see everything worked out, those situations usually have a bad ending.

I have now learned that you must specifically request (and pay extra for) this service, over and above any insurance purchased.

Anything insured for $300+ requires a signature. If insured for $299.99 or lower, then you have to pay for it.

 

[Mr. Bad Example]

Anything insured for $300+ requires a signature. If insured for $299.99 or lower, then you have to pay for it.

Are we sure? My package was insured for $300 exactly and UPS told me (after the problem occurred) that had I wanted to require a signature it would have cost more (which I will henceforth pay). I'll have to dig a little deeper!

 

[Parasitic Psycho]

Are we sure? My package was insured for $300 exactly and UPS told me (after the problem occurred) that had I wanted to require a signature it would have cost more (which I will henceforth pay). I'll have to dig a little deeper!

I misread the title, I thought it was a USPS issue. UPS may make you pay no matter what, I never use them.

 

[Danbo]

Actually, anything insured for over $200, the receiver has to sign for. At least with the USPS. UPS, I dunno, though.

 

[IamMatt]

Long time ago I was at meps getting ready to ship out to basic. Myself and four other guys killed some time by walking to the store. On our way back a UPS truck drove by with the door half up, and a package actually fell out like in a movie or something. Turned out to be a , well, a pocket p***y. We laughed our asses off and left it in a plant pot in the hotel lobby area. Can you imagine that guy trying to contact UPS about his lost package. What do you tell them when they ask what was in the box LOL. Something tells me that a UPS delivery guy going for a five finger discount is more likely than forgetting to close the door latch. Oh, and in the off chance that the guy that lost that package back in 1999 Portland Oregon is on here, sorry about that and hope all turned out well, lol.

How did you know what was in the package? I can't imagine it was labeled "Pocket P***y" on the outside.

I hope I am wrong, but your post sounds like some U.S Servicemen came into posession of a package belonging to someone else, and rather than try to return it to its owner or to UPS, opened it, then left it in an hotel lobby.

Like I say, I hope that I am misreading your post.

 

[FMAKNut]

I've been disappointed by UPS lately too. Two watches that were delivered according to the tracking, but not to my house. I don't know if it was UPS's fault or some solicitor decided to walk off with the small packages, or people mowing the lawn next door. One of these days I need to put a video surveillance at my front door.

 

[silkworm]

I spent many years with UPS. Most drivers are honest hard working guys. Unfortunately, customer service and efficiency are at opposing ends of the package delivery business. An example of this - The OP said the driver delivered his package at 7pm. The driver probably started his day at 8am, his truck literally filled wall to wall with packages. Small packages always shift and fall off the shelves from driving. He returned at 7pm to deliver the knife after being on the road for 11 hours and it was probably going to take another hour or so to drive back to the hub and punch out. That's a long day for anyone. You can see why he may not be talkative.

Also, I drove in a major metropolitan area. It was company policy to have the truck doors locked whenever we were out making deliveries or pickups - no exception. However, you could almost deliver twice as fast if you leave the door open. Signatures were required for every delivery even if customers begged us to leave it at their front door so they didn't have to wait around all day or pick up the package from will call. One day a driver could have 100 delivery stops and two hundred packages and only get 50 or 60 delivered. So the next day he gets 120 delivery stops 250 packages and the company is forced to create a new route with overflow packages and has to hire a new driver to deliver them. It was a constant battle between the customers wants and the companies need to get those packages out of the trucks so they could put more packages in the truck the next day.

Anyway, I'm not saying there are no bad apples out there - there are plenty of them. But go easy, everyone has a tough life.

My advice: Always insure you're packages to the the amount you're willing to sacrifice should something happen to it. Package it like it's bullet proof. And, leave clear instructions for the delivery person if you're worried about theft in your area - a note on your front door not to leave packages there or to leave them with the retired couple across the street. Plus it's perfectly acceptable to go out and meet your delivery people. Developing a good raport is the best way to insure good customer service.

 

[law1173]

I am not sure what happened in my situation but I ordered a large annual Sebenza online. UPS tracking shows delivered and signed for 3 days ago when no one was home, and of course no package. The dealer is doing their part but I'm going to put in a dispute with Amex tonight.

I myself always send packages insured for full value and require signature. I know I'm not eating the cost of a $600 knife!

 

[Gatogordo]

When it absolutely has to get there safely USE REGISTERED MAIL.

It costs more for lower value items but is cheaper for higher valued ones and there are special requirements for storing and handling a registered mail package including each person handling it has to sign for it. Millions of dollars worth of diamonds and jewelry are mailed using registered mail everyday. Loss rate is nearly zero.

 

[Esav Benyamin]

Plus it's perfectly acceptable to go out and meet your delivery people. Developing a good raport is the best way to insure good customer service.

I was walking around the block from where I live when the UPS truck came by and the driver waved to me, stopped, said, I have a package for you! So I got it faster than if he dropped it off.

After years with the Postal Service, I know what a problem security is, but we have never had a package stolen from my building, even though they sit out in the open with a lot of people, including kids, wandering by.

 

[LorenzoL]

Signature confirmation is a joke, at least with USPS.

 

[Splat]

Sort of related... I've had a couple of post office packages "disappear" that were tracked up to the point of delivery. In both cases I approached the carriers (different each time) and showed them in a pointed but non accusatory manner that the package was tracked until it was in their possession. Both times I was told, "let me check on that"... both times the package appeared within a couple of days.

That's happened to a friend of mine three times. Suddenly, he got a new driver on his route and no one will say what happened to his old guy. Now no more lost packages. I have two good friends who are UPS drivers. We've talked about this scenario and it's usually the driver's doing. There are times when a driver will leave a package and a passerby will steal the package later. If that ever happened to me, or I was expecting a $$$ item I'd hunt down the driver a day or two before my next package's expected arrival and let him know NOT to leave it if no one's home. In a city or urban setting it doesn't matter how safe your street appears to be.