Usamadeblade.com - Heroic recovery!

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Bubbafett33

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I had ordered a Benchmade Foray and Southern Grind Spidermonkey from USAMadeblade.com, and as a Canuck, the extra wait time and duties always chafe when cross-border shopping. But yesterday--the magic "parcel at the post office" slip appeared in the mailbox, and 20 minutes later I had it in hand!

I like me some gentlemanly folders, so I had really been looking forward to these. My "mailbox Manbug" made short work of the box, and....

....what the?

The 'monkey was there, but the other box said "mini barrage"? Huh? At that point, a series of thoughts flooded through my mind...."will they believe me when I tell them about this?" ... "Cross-border returns are an expensive pain in the ass" ... "I really hate assisted openers". ... And finally "I want my Foray!"

So I sent USAMADEBlade an email explaining things, and a pic of the knives...then waited....worried...

About an hour later (this was Friday evening) Scott from USAMADEBlade replied with a simple email: he's away from the shop right now, but he'll make this right--and get back to me that night or the following day.

Later that evening, I got one more email. A sincere apology for the shipping mixup, and a request that I keep the mini barrage as compensation for the delay in receiving the Foray (and to avoid return shipping expense, PITA). ....Which they would ship ASAP...(and I already have a tracking number for!)

Holy crap!

Within 12 hours (on a weekend), I went from Knife Despair to being completely blown away at the level,of customer focus these guys have.

In an era of customer service mediocrity, it is very refreshing to see companies go so far above and beyond....so I just thought I'd share.

Bubba
 
That's awesome sir. Glad its working out for you and huge props to USAMadeBlade for stellar customer service.
 
I have dealt with Scott a few times and the service has always been very good
 
The few experiences that I've had with them were extremely positive as well. Their response time to emails was impressive. Seem like trustworthy, honest people. Glad to hear they took care of you, that was a real nice gesture.
 
Not surprised at all!!
Scott will bend over backwards to get you squared away!!
Excellent CS!!
Joe
 
Scotts great to deal with. I got a ZT 0566 from him and the clip screw was cross threaded when received. I sent the knife back to him and he said he either try to fix it or send me the black wash version. Great service. He got the screw out and sent back to me quick.
 
Yep.. they're one of the best brick&mortar knife shops going. They bring the neighborhood shop experience to the world with their ever-expanding Internet presence.
Follow them on IG too.. they do some really nice ano-work on production models.
 
I've never shopped there, but I'll have to give em some business for going the extra mile for the OP. Been wanting to check out one of the Foray's myself anyway.
 
-Corey- said:
I've never shopped there, but I'll have to give em some business for going the extra mile for the OP. Been wanting to check out one of the Foray's myself anyway.
Click to expand...

I chose them simply because they were a forum supporter with a decent price on knives I couldn't source in Canada....so I was a bit nervous....

But after this experience, I wouldn't hesitate to shop from them again....once my knife budget recuperates!!
 
Bubbafett33 said:
I chose them simply because they were a forum supporter with a decent price on knives I couldn't source in Canada....so I was a bit nervous....

But after this experience, I wouldn't hesitate to shop from them again....once my knife budget recuperates!!
Click to expand...

:thumbup: Scott is good people. He wants to make sure people are happy when they buy from him. He and a few other dealers are golden in terms of customer service. What else is cool is that he participates in discussions, shows pictures, comparisons, and an answer questions pretty fast. I just ordered something last night, so I'm anxious to see my new knife. This will be my first order from his store.
Everyone has their long standing favorite sellers, I know I do. I think USAMadeBlade will easily make it into that list after the first order.
 
Scott had humble beginnings in his endeavors
Just sell knives..follow a passion and go above and beyond..
Scott is a shining example of the GREAT folks in the BF family
I applaud you for your kindness and your true professionalism..
:applause::applause::applause::applause::applause::applause::applause::applause::applause::applause::applause::applause::applause:
 
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Visited the shop in Salisbury, NC and was very impressed. I found the new knife I wanted and it was nice to meet Scott and staff. Top notch service and got the knife I wanted which was proving to be hard to find new.

XM-18 3.5 Spanto in blue

I had originally ordered a zt0562cf but once I realized the shop was just up the road I emailed Scott and he held my order so I could handle in person. Loved the knife but loved the XM more. Will be going back for more when the next knife catches my eye.
 
Scott, thanks for being such a professional. I look forward to doing some business with you in the future!
 
After reading this thread, I will be book marking his site. I will be buying my next knife from him!!
 
That's good to hear, I keep hearing good things about them. I contacted them quite a while back about ordering a lefty bad monkey through them but never heard back so I dismissed them as a place to order from. Perhaps I'll revisit their site down the road, kind of liking traditionals these days though...
 
Good deal OP! This kind of service and response should at least warrant a visit to their site when considering a knife purchase in the future. Those knife dealers who understand the importance of good cs are who we should enthusiastically support and "talk up" like you just did! Very impressive
 
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