Usamadeblade.com - Heroic recovery!

send it back.... send it back.... send it back...



(sorry, it's baseball season! :o )
 
spyderg said:
That's good to hear, I keep hearing good things about them. I contacted them quite a while back about ordering a lefty bad monkey through them but never heard back so I dismissed them as a place to order from. Perhaps I'll revisit their site down the road, kind of liking traditionals these days though...
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I think I know exactly who you are if I remember correctly. I had to contact Southern Grind about getting a CF tapped for Lefty and sent to me. When I heard back from them I had lost your information. I looked freaking everywhere and hoped you would get back in touch. Sorry about that, I get busy sometimes and do miss or delete some emails. Trying to get better with it but it will be a life long battle. Glad to hear you will give us a second chance.
 
I can not thank Bubbafett33 and everyone else that replied to this thread enough. We are trying really hard to earn the reputation for always doing what is right. While I believe we are excelling at customer service, it really makes me feel warm and fuzzy to see it in writing.

I always try to put myself in the customers shoes. As a total knife knut myself, I know what I would expect from a dealer whether online or in store, and then exceed what that expectation is in my mind. I would say doing the right thing here has paid off more for me than the customer in the long run!

Thank you all again!

Whitty
 
I ordered a 0909 (finally got one!)on Friday, it was at my door in a couple days from across the country. I am very happy with the product from ZT and the service from USAMadeBlade. Scott is great to deal with, and has a lot of stuff in stock. ;)
 
Outstanding service!
I've done a bunch of business with Usamadeblade and will continue to do so.
 
whitty said:
I think I know exactly who you are if I remember correctly. I had to contact Southern Grind about getting a CF tapped for Lefty and sent to me. When I heard back from them I had lost your information. I looked freaking everywhere and hoped you would get back in touch. Sorry about that, I get busy sometimes and do miss or delete some emails. Trying to get better with it but it will be a life long battle. Glad to hear you will give us a second chance.
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Ok, things happen. I tried contacting Southern Grind but they won't ship to Canada, and their other vendors don't accept PayPal, you guys do both so I had hoped to order through you but never heard back. I'll definately look at you guys down the road, only thing I'm waiting to get my hands on for the next little while is going to be a Northwoods Burnside when the next run is produced.
 
whitty said:
I can not thank Bubbafett33 and everyone else that replied to this thread enough. We are trying really hard to earn the reputation for always doing what is right. While I believe we are excelling at customer service, it really makes me feel warm and fuzzy to see it in writing.

I always try to put myself in the customers shoes. As a total knife knut myself, I know what I would expect from a dealer whether online or in store, and then exceed what that expectation is in my mind. I would say doing the right thing here has paid off more for me than the customer in the long run!

Thank you all again!

Whitty
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UPDATE - The (#406 of 1000 limited run:cool:) Foray is in the house!! :D

For those 'mericans reading this, shipping time was actually quite fast when you factor in the time taken by our border security agents to make sure the only potential sharp-edged weapon in Canada is a hockey skate!

Once again a huge thanks to the folks at USAMADEBLADE. Their "no questions asked, we're going to make this right" approach really hits home for me. In my opinion, it really sets them apart from those companies that make you dig your way through a few layers of "customer service" reps, only to find that because of some fine print, you don't qualify to have your problem solved. Indeed...this is very refreshing.

Very happy customer! :thumbup:

Bubba
 
whitty said:
I can not thank Bubbafett33 and everyone else that replied to this thread enough. We are trying really hard to earn the reputation for always doing what is right. While I believe we are excelling at customer service, it really makes me feel warm and fuzzy to see it in writing.

I always try to put myself in the customers shoes. As a total knife knut myself, I know what I would expect from a dealer whether online or in store, and then exceed what that expectation is in my mind. I would say doing the right thing here has paid off more for me than the customer in the long run!

Thank you all again!

Whitty
Click to expand...

UPDATE - The (#406 of 1000 limited run:cool:) Foray is in the house!! :D

For those 'mericans reading this, shipping time was actually quite fast when you factor in the time taken by our border security agents to make sure the only potential sharp-edged weapon in Canada is a hockey skate!

Once again a huge thanks to the folks at USAMADEBLADE. Their "no questions asked, we're going to make this right" approach really hits home for me. In my opinion, it really sets them apart from those companies that make you dig your way through a few layers of "customer service" reps, only to find that because of some fine print, you don't qualify to have your problem solved. Indeed...this is very refreshing.

Very happy customer! :thumbup:

Bubba
 
Bubbafett33 said:
UPDATE - The (#406 of 1000 limited run:cool:) Foray is in the house!! :D

For those 'mericans reading this, shipping time was actually quite fast when you factor in the time taken by our border security agents to make sure the only potential sharp-edged weapon in Canada is a hockey skate!

Once again a huge thanks to the folks at USAMADEBLADE. Their "no questions asked, we're going to make this right" approach really hits home for me. In my opinion, it really sets them apart from those companies that make you dig your way through a few layers of "customer service" reps, only to find that because of some fine print, you don't qualify to have your problem solved. Indeed...this is very refreshing.

Very happy customer! :thumbup:

Bubba
Click to expand...

Thank you for starting this post and thank you again to everyone that chimed in. It is great to know our hard work is paying off!
 
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