So I had a sub $300 Reate OEM production knife with a bad screw that I sent into the maker for warranty repair, after the repair was completed they asked for some funds I'm guessing for cost of repair and shipping back, so I sent them the funds they requested and the knife was mailed back except it's been lost due to USPS delivering it to the wrong address so I'm probably going to be able to claim $100 from the post office but I'm still going to be short $215 at least. Should the maker be responsible for the rest for not purchasing additional coverage? Which is something I always do when shipping my knives out to buyers I've sold them to.
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USPS lost my knife, Maker didn't purchase additional coverage.
- Thread starter MRC77
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This should be in the gbu. Yes, reate should make you whole. Will they? Idk. What did they say when you informed them the knife never arrived?
M
MRC77
What was wrong with the screw? Basically, my question is whether you damaged something vs something just being wrong with the knife. If you caused the issue & sent it to be fixed, that is repair service - not warranty work - which would explain why you were charged
Was there a typo when you provided the address? Or was the error on the part of shipper vs shipping company? If you made a mistake when giving them the address, it's a stretch to blame anybody else. If the package was addressed incorrectly by the shipper, it isn't the fault of the USPS...meaning there's likely not an insurance claim, which wouldn't go to you anyway - insurance is to offset potential losses by the shipper, see below)
Did you ship the knife to Reate (China), or a US-based warranty/repair service? (Reate used to have a US provider; but that first relationship was dissolved years ago.) If the knife went to Reate, and the shipping error is not attributable to you, it's on Reate. If it went to a stateside service, it is between you and that entity.
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What was wrong with the screw? Basically, my question is whether you damaged something vs something just being wrong with the knife. If you caused the issue & sent it to be fixed, that is repair service - not warranty work - which would explain why you were charged
Was there a typo when you provided the address? Or was the error on the part of shipper vs shipping company? If you made a mistake when giving them the address, it's a stretch to blame anybody else. If the package was addressed incorrectly by the shipper, it isn't the fault of the USPS...meaning there's likely not an insurance claim, which wouldn't go to you anyway - insurance is to offset potential losses by the shipper, see below)
Did you ship the knife to Reate (China), or a US-based warranty/repair service? (Reate used to have a US provider; but that first relationship was dissolved years ago.) If the knife went to Reate, and the shipping error is not attributable to you, it's on Reate. If it went to a stateside service, it is between you and that entity.
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bikerector
Knifemaker / Craftsman / Service Provider
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This is what I do when shipping as well. Have saved hundreds, maybe thousands by now, not paying the extra insurance. I'm aware that if the item doesn't arrive, I'm making a full refund or replacing the knife. The numbers still work out strongly in my favor.
I agree though, it's upon the person who shipped the item to make the other person whole.
Well I was just giving the context to the situation but my main thing is the knife is an OEM made by Reate, The maker and seller of the knives is in the US and that's where I sent the knife to be repaired. I don't care about the warranty or not The repair got taken care of either way. I'm just saying he sent the knife back to me with no additional insurance on the shipping (State to state) now it seems that the knife is in the wind and I'm only going to get $100 off a $300 knife. Should the maker/seller be responsible for the rest of the cost?
The shipper did put the right address on the package, usps just lost it.
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The shipper is always responsible for the shipment until it is received by the consignee. If they wanted additional funds to cover the expense of insurance, they should have made that clear up front.
It's on them to make it right. (Whether they will or not is another matter...but they won't win hearts and minds by failing to do so.)
It's on them to make it right. (Whether they will or not is another matter...but they won't win hearts and minds by failing to do so.)
I disagree - from what the OP has stated Reate is the manufacturer; but it was not a a Reate branded knife. "The maker and seller of the knives is in the US and that is where I sent the knife". It is that person/company that needs to deal with this.
M MRC77 Stop dwelling on the insurance - it has nothing to do with this situation, whether it was purchased or not, because it is protection for the shipper (not the recipient). You can't make the claim, it is up to the shipper to fix this.
If it hasn't been done, the shipper should address the loss with the postal service. It was delivered, and they can figure out where. I don't know if you said when the mis-delivery happened; but an honest person would put it back into the system and it could still get to you. I've gotten several things over the years addressed to the house next door, and an occasional one for the corresponding address one road over. The neighbor's I just walk over, anything else close I drop off on my way home from work the next morning.
Assuming you had tracking, was it "Out For Delivery" from the correct post office? If so, it might be faster to make a visit and ask them to find out where it was delivered. Depending on the station, the counter staff might help... but you might have to take it up with the postmaster.
*Edited to add* I just noticed that your last post said they lost it. You had previously stated they delivered it to the wrong address. It might seem like an inconsequential difference to you (because either way you don't have your knife); but they are different things.
Just out of curiosity, is there any chance it was correctly delivered then stolen? That's not exactly an uncommon occurrence in many parts of the country.
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You may be right on the first point. I didn't read it that way but could see how that might be the intended state of affairs.
I agree with the rest of your points though. Insurance protects the party shipping the goods and NOT the party receiving them (unless, of course, they've both explicitly agreed otherwise).
ooitzoo
Well, he didn't state it was not Reate branded, that was my interpretation of this:If it IS a Reate branded knife, I don't understand the reference to a different maker. If it is not Reate branded, they probably shouldn't even have been mentioned.
I read it as its a US-made Reate knife. That is, Reate is the maker and he sent it their way.
If it IS a Reate branded knife, I don't understand the reference to a different maker. If it is not Reate branded, they probably shouldn't even have been mentioned.
Either way, I think the point is moot unless the OP wants to opine.
If you're right, however, I'd say it makes sense to name the maker
If it IS a Reate branded knife, I don't understand the reference to a different maker. If it is not Reate branded, they probably shouldn't even have been mentioned. Topic with this part
It's a Reate OEM for a brand like Pena, either was it doesn't matter because at the end of the day my question was simply if the seller services the item but then ships it without insuring the full value are they responsible regardless of what happens during shipping?
It only mattered because you brought Reate into it.
Yes, as has been stated by multiple people, the shipper is responsible. That doesn't mean the rest of the discussion is irrelevant. If this was a recent thing, don't just accept it as a loss - follow the advice you were given.
Yes, as has been stated by multiple people, the shipper is responsible. That doesn't mean the rest of the discussion is irrelevant. If this was a recent thing, don't just accept it as a loss - follow the advice you were given.
Everything about who and branded etc don’t matter.
The shipper is responsible for you getting your knife. If you don’t, they are responsible for making you whole. The only case I might say otherwise is if you elected to waive insurance. If they didn’t give a choice, it’s on them
The shipper is responsible for you getting your knife. If you don’t, they are responsible for making you whole. The only case I might say otherwise is if you elected to waive insurance. If they didn’t give a choice, it’s on them
Immediately fill out a form for a missing item on the USPS website or just call their 800 number and speak to a USPS Customer Service Rep who can fill out for you while you are on the phone. since you say it was misdelivered by the Post office since the item had tracking they can check the geo-location on the tracking and see exactly what address they dropped it off and they will attempt to retrieve it and redeliver to you. When the mailman drops of the package they are supposed to immediately scan it at the mailbox where it was left which then marks its location on their app.
It just happened to me over the holidays with a package that was left one block over at a house with the same number as mine. In my case the neighbor brought it over the next day but I had already started the missing item paperwork immediately when it showed delivered and I didn't get it. The mailman was apologetic but in his defense the address label font was so small it was hard to read the street address number without some magnification aid.
It just happened to me over the holidays with a package that was left one block over at a house with the same number as mine. In my case the neighbor brought it over the next day but I had already started the missing item paperwork immediately when it showed delivered and I didn't get it. The mailman was apologetic but in his defense the address label font was so small it was hard to read the street address number without some magnification aid.
Thank you for the information. Yeah they're on their third attempt trying to retrieve the package, if they don't, they're just going to give me an invoice/letter claiming they're at fault for the loss. I can put in for the $100 possibly from the ground advantage shipping and try to see if the seller will make up the difference if everything else fails, put in a claim with PayPal buyer protection and see if they can reimburse me possibly.