USPS lost my knife, Maker didn't purchase additional coverage.

[SVTFreak]

Thank you for the information. Yeah they're on their third attempt trying to retrieve the package, if they don't, they're just going to give me an invoice/letter claiming they're at fault for the loss. I can put in for the $100 possibly from the ground advantage shipping and try to see if the seller will make up the difference if everything else fails, put in a claim with PayPal buyer protection and see if they can reimburse me possibly.

Oops. Bad info.

 

[ooitzoo]

Everything about who and branded etc don’t matter.

The shipper is responsible for you getting your knife. If you don’t, they are responsible for making you whole. The only case I might say otherwise is if you elected to waive insurance. If they didn’t give a choice, it’s on them

Of course it matters

The purpose of this forum is to discuss performance or non-performance of a given member or company

In this case, if the company is behaving poorly then we should know

Otherwise, what's the purpose of the thread?

 

[ooitzoo]

Thank you for the information. Yeah they're on their third attempt trying to retrieve the package, if they don't, they're just going to give me an invoice/letter claiming they're at fault for the loss. I can put in for the $100 possibly from the ground advantage shipping and try to see if the seller will make up the difference if everything else fails, put in a claim with PayPal buyer protection and see if they can reimburse me possibly.

Just saw this. You, the recipient (and hence not the insurance holder), can't and won't get anything. The sender (pena or whoever else you're dealing with) can and should.

 

[Railsplitter]

Thank you for the information. Yeah they're on their third attempt trying to retrieve the package, if they don't, they're just going to give me an invoice/letter claiming they're at fault for the loss. I can put in for the $100 possibly from the ground advantage shipping and try to see if the seller will make up the difference if everything else fails, put in a claim with PayPal buyer protection and see if they can reimburse me possibly.

Not sure what you mean by “put in for the $100 possibly “ but I hope you get full compensation somehow.

I didn’t know that the recipient could make an insurance claim considering you aren’t the person who bought the insurance.

I sincerely hope this works out in your favor.

 

[Kevin W.]

Who self published the blade?

 

[Kettleman]

Common mistake it seems lately. Insurance isn't for the receiver, it's for the shipper. You don't make the claim, the shipper does. Its maddening to have people ask " how much insurance do you want" As a seller and shipper you pay for the insurance so you can pay out the buyer /receiver if its lost. This isn't on you OP this is on the maker to make you whole.

 

[Thomas Linton]

https://shipscience.com/who-is-responsible-if-an-item-is-damaged-in-shipping/

 

[SVTFreak]

Of course it matters

The purpose of this forum is to discuss performance or non-performance of a given member or company

In this case, if the company is behaving poorly then we should know

Otherwise, what's the purpose of the thread?

What I meant was, it doesn’t matter who made it, who it’s branded by or anything else. It matters who shipped it. If that’s the maker, or the brand that’s on it, that’s the person or company that we should be talking about. Who elected no insurance and put it in the mail.

 

[SVTFreak]

Those saying shipper is responsible to make the claim, I thought so too. But this is directly from usps website. I still say the shipper is responsible for making the receiver whole. You paid them to get a knife back to you.

How to File a Claim​

Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.

 

[Kevin W.]

Of course it matters

The purpose of this forum is to discuss performance or non-performance of a given member or company

In this case, if the company is behaving poorly then we should know

Otherwise, what's the purpose of the thread?

Agreed. I don't see the point in withholding the brand name unless there is something else being withheld here so we only get one side of the story. Anyone spending the money for Reate to do their OEM work more than likely is well known and I doubt they put that reputation on the chopping block over a misdelivered item.

 

[ooitzoo]

What I meant was, it doesn’t matter who made it, who it’s branded by or anything else. It matters who shipped it. If that’s the maker, or the brand that’s on it, that’s the person or company that we should be talking about. Who elected no insurance and put it in the mail.

Fair enough. However, the company that branded the knife (Pena?!?) is also the one that mis-sent it.

Those saying shipper is responsible to make the claim, I thought so too. But this is directly from usps website. I still say the shipper is responsible for making the receiver whole. You paid them to get a knife back to you.

How to File a Claim​

Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.

This is news to me. Seems a little off but certainly good news if it works. Perhaps OP should give it a shot.

Agreed. I don't see the point in withholding the brand name unless there is something else being withheld here so we only get one side of the story. Anyone spending the money for Reate to do their OEM work more than likely is well known and I doubt they put that reputation on the chopping block over a misdelivered item.

 

[Ilikesharpstuff]

Those saying shipper is responsible to make the claim, I thought so too. But this is directly from usps website. I still say the shipper is responsible for making the receiver whole. You paid them to get a knife back to you.

How to File a Claim​

Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.

Seems like this excludes the recipient from filing in almost any situation. Why would the recipient ever have the original receipt of a package that was mailed to them?