Usps

Gravelface

Gravelface

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After MANY transactions with the the great members here, I finally encountered a shipping problem.......a package with 2 Camp Tramps and 2 Bandicoots "evaporated" from the hands of the post office. I had delivery confirmation on it and Insurance.....the DC shows it was delivered on the 3rd of Jan....however my friend said he never got it.....with it being insured...he or someone HAD to sign for it. So the 21 days pass and I file a claim. The other post office said it was shown as delivered ....so in their mind it was. I ask them who signed the insurance card....and now they can't find it? After about 5 days I finally got an official "we can't provide the insurance card so go ahead and file a claim" this was after they called me a liar. They had the nerve to tell me that the package was delivered and this is pointless! What makes this a true shame is that these were headed for our Soldiers of the Reserve.

I got a receipt for the knives as proof of value and there was a misspelled word on the page and the Claims clerk had the nerve to ask me if I typed it up myself!

All the great transactions I had and then this one mishap and it is the attitude of the employees that tarnish my outlook of the USPS...now the wait to see if my claim is denied or need more proof of value.

I should point out that these were gifts and no money was exchanged for these .

Jason
 
I'm sorry to hear that Jason, that's very unfortunate. I hope it all works out okay!
 
Jason
I went through something very similar last year. They will probably deny the claim, and they probably won't tell you but you can appeal that denial. Be prepared for it, because the first thing they will do is check the DC and see that it says "delivered". At this point they will probably deny it. Ask what your appeal rights are and they will tell you to get a statement from the person supposed to receive it. I'd go ahead and get the statement now so that you are ready, because if it is anything like mine they will ask

Good luck
 
I'm SERIOUSLY considering another delivery service myself. I'm thinking FedEx or UPS. Leaning towards FedEx. They seem to have the better rep. Right now I'm using USPS Priority Mail with delivery confirmation and insurance. Before I started using delivery confirmation I had three packages "disappear". Magically, that little green sticker put an end to that.

I ship anywhere from 2 to 10 knives per week (read $20-$150 per week, or $80-$600 per month worth of shipping), so its a big deal to me. My customers will not tolerate excuses why their knives have not shown up. Rightfully so too! Same as I won't tolerate the supplies that I order getting "lost". When ordering materials, if I have the choice, I always choose FedEx or UPS over the USPS. I have NEVER had either of them lose a package, ever!

I need to start having my delivery service do package pickups too. That would save me alot of time and running around. I know the post office will do pickups, but like I said, they're on thin ice with me as well. Stories like Gravelface's don't help their standing with me either.

I currently have two packages (customer's knives shipped to me for upgrades and sheaths) sitting in the post office being held hostage for a signature. Since I also work a rotating 12 hour swing shift (power plant) 35 miles in the opposite direction, the knives are gonna just sit there until I have a day off and can get to the post office during "Bankers Hours" to pick them up. It sure is frustrating sometimes.

Rant Secured.
Scott
 
I sure wish there was some delivery service with a perfect track record, but there isn't. The biggest loss I have ever seen personally was when a freight company misplaced a 3000 pound roll of sheet rubber pond liner. It just disappeared into thin air, last seen in a warehouse in K.C.

I have been fortunate personally, but then I always insist on tracking and delivery confirmation, and usually insurance as well. I have even had postal employees mention that the sender must have been paranoid. I just tell them I insisted.
 
I had an instance with a firearm.

I come from work to find a box containing a S&W Model 686 in a box sitting against my garage. I was expecting the package, but I knew it wouldn't (or so I thought) be delivered without someone signing for it. It had insurance and a signature required tag. I called the USPS the next day, and was told they would get back to me. They contacted me later in the day and told me that the the package was signed for!!! By who? And why was it left outside? Ended up with the postman who delivered it being suspended. He was a sub on that route, and didnt want to drive back to the hub to take back the package.

Makes you wonder what people think.

Hope it works out for you.

Smith
 
my favorite thing about USPS is that when i have the tracking option it never gets updated until after i get the package

i had a check once get to me 6 weeks after it was mailed from Arkansas to Oklahoma

it had been postmarked on the back in New York somehow

mark me down as "not a fan"

it would help if 90% of the crap they brought me didn't instantly go in the trash :D
 
I had UPS loose a brand new, complete Bader BIII grinder!!!!
I was watching it's progress across the country by tracking it on their site. It made it all the way into California, then something happened. It showed up in Oregon, then Arizona, then Nevada, and on and on until it finally just disappeared. After several weeks, Bader sent out a new one. It came overnight.

We ship hundreds of packages USPS per year and end up loosing maybe one or two a year.
 
I had a bad incounter with UPS.
I sat in line at WalMart for over 36 hours back in November to get a Playstation 3. I sold it on ebay the next day for $2900. I got the money from the buyer via PayPal. So I went to a little shipping store to have it packaged and shipped. I insured it for $3000. Two weeks later got a call from the shipping store saying the package was damaged so UPS returned it to the store. So i gave them the origional ebay auction to prove how much it is worth. (a PS3 retails at 600, but were in such high demand they were very expensive at the time) In the end UPS only gave me $600.00 and the cost of the shipping back, siting that the PS3 is only worth the retail value. (HA at the time you couldnt buy one for less than ~2000) Well, my ebay buyer was just a little upset about only getting 600 bucks from UPS. So she filed a claim through Paypal, and Paypal took 2900 out of my account!! Luckily I settled a deal with the buyer and she closed the Paypal claim. But in the end, I did everything right, the buyer did everything right, Ebay and Paypal did everthing right, but UPS dropped the ball and wouldn't pay the sufficient amount of insurance money. So even though I paid extra money to have it insured for $3000 they would only pay $600.

Gravelface, good luck with yours. Ian is probably right. They will try to deny your claim, so for the sake of all of us FIGHT IT!! :thumbup:
 
That's what I tried to explain to the claims clerk......these knives appreciate in value and you CANNOT get them for original purchase price......so far, the employees have been a disappointment.
 
scottang1 said:
I'm SERIOUSLY considering another delivery service myself. I'm thinking FedEx or UPS. Leaning towards FedEx.
Click to expand...

DONT DO IT!!! i used to use fedex ground until a sebenza was stolen at one of their hubs. took four months for the claim to be settled, after having it turned down once.

customer service was horrible. i have a thread somewhere on the gbu about it.

they are complete morons.

i hear fedex (not ground) is reliable, but pricier and i no longer trust them at all.
 
Gunsite said:
I had a bad incounter with UPS.
I sat in line at WalMart for over 36 hours back in November to get a Playstation 3. I sold it on ebay the next day for $2900. I got the money from the buyer via PayPal. So I went to a little shipping store to have it packaged and shipped. I insured it for $3000. Two weeks later got a call from the shipping store saying the package was damaged so UPS returned it to the store. So i gave them the origional ebay auction to prove how much it is worth. (a PS3 retails at 600, but were in such high demand they were very expensive at the time) In the end UPS only gave me $600.00 and the cost of the shipping back, siting that the PS3 is only worth the retail value. (HA at the time you couldnt buy one for less than ~2000) Well, my ebay buyer was just a little upset about only getting 600 bucks from UPS. So she filed a claim through Paypal, and Paypal took 2900 out of my account!! Luckily I settled a deal with the buyer and she closed the Paypal claim. But in the end, I did everything right, the buyer did everything right, Ebay and Paypal did everthing right, but UPS dropped the ball and wouldn't pay the sufficient amount of insurance money. So even though I paid extra money to have it insured for $3000 they would only pay $600.

Gravelface, good luck with yours. Ian is probably right. They will try to deny your claim, so for the sake of all of us FIGHT IT!! :thumbup:
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Gunsite,
In this instance, the USPS is not the focal point.
- a buyer paid you approx. $3000 for a playstation
- you never shipped it to her (because it is the seller's responsibility, in the end, to deliver the product to the customer)
- she gets $600 from USPS (she should have got whatever she paid to you, back from you, and you get $600 from USPS)

PayPal should never have had to become involved. She doesn;t get the product she paid for. You return her money. End. No Pay Pal. No battles. Happy former customer. Seller unhappy with USPS. End.

I sincerely hope, in the end, it worked out this way.
 
i'd think the more optimal thing is that he kept the sucker's money and they got a PS3
 
Gunsite said:
I had a bad incounter with UPS.

...I sold it on ebay the next day for $2900.

...I insured it for $3000.

...In the end UPS only gave me $600.00 and the cost of the shipping back, siting that the PS3 is only worth the retail value.
Click to expand...

That blows but that is how UPS operates. In the case of a retailers package getting lost on the way to the buyer, they only reimberse the retailer for there actual cost, not there selling price. USPS will reimberse the retailer there selling price, provided the claim is not denied. ;) I do not know how Fedex handles claims.

You have to admit that one good thing about USPS is that they move mail 24/7. A priority package mailed from the east coast on Friday will likely be delivered to the west coast on Monday. UPS sits on there rears [and our packages] all weekend long which adds 2 days to the shipping time.

I have had great service from all 3 carriers and $hitty service from all of them.
 
I had the *exact* same thing happen with a knife once. Insured and delivery confirmation. It just never showed up and the insurance card that was supposed to be signed just disappeared. I filed a claim and it was initially denied because they said the delivery confirmation slip was scanned, so it was delivered. Well, I called and left a message explaining how that was no help seeing as how it was never signed for and the package and insurance slip both were unaccounted for. They approved my claim the next day and sent me a check.
 
I've never had a bad experience with FedEx, but they also have been slower than advertised but not enought to rag on them about it. I had one bad experience with UPS where on a monday I paid $40 for 2 day shipping and the package arrived week later (pissed me off). And one bad experience with the Postal Service where a Priority package was sent to me and took three months to be delivered and was covered in crud when it was. The sender filed a claim on it 3 weeks after it had been shipped and got the money a couple weeks later. The insurance coverage and honoring of it wasn't a problem. I can see where it would be a hard case to pitch if someone somewhere signed for it though. The carrier was probably a casual or ptf filling in for the regular and delivered it to the wrong house. I've gotten my neighbor's mail a handfull of times over the years and vice versa because of a fill in carrier that was still learning the job. Thankfully we're on good terms :).
 
I would go for Fedex. I still use USPS, but from what I've heard from former USPS employees, and what I witnessed at UPS, I'd hand deliver it to the buyer if I could.
 
Eric Isaacson said:
Jason
I went through something very similar last year. They will probably deny the claim, and they probably won't tell you but you can appeal that denial. Be prepared for it, because the first thing they will do is check the DC and see that it says "delivered". At this point they will probably deny it. Ask what your appeal rights are and they will tell you to get a statement from the person supposed to receive it. I'd go ahead and get the statement now so that you are ready, because if it is anything like mine they will ask

Good luck
Click to expand...

Second that, I can almost guarantee they will deny the claim. Do not take no for an answer. Keep escalating until they do the right thing.
 
StretchNM said:
Gunsite,
In this instance, the USPS is not the focal point.
- a buyer paid you approx. $3000 for a playstation
- you never shipped it to her (because it is the seller's responsibility, in the end, to deliver the product to the customer)
- she gets $600 from USPS (she should have got whatever she paid to you, back from you, and you get $600 from USPS)

PayPal should never have had to become involved. She doesn;t get the product she paid for. You return her money. End. No Pay Pal. No battles. Happy former customer. Seller unhappy with USPS. End.

I sincerely hope, in the end, it worked out this way.
Click to expand...

Second that too. Gunsite, are you saying that the customer got stuck with the loss?
 
It has been almost 2 months since I filed my claim and NO WORD.....so I call the Claim center. Guess what....they have NO record of my claim! I was instructed to contact my original Post Office to find out what happened......they had no clue and will resend my information certified so they will have a signature of who signed for it. Since this is a second attempt...my case is supposed to be given priority....a week at the most.

I think this goes to re-enforce my claim that the Post Office Lost my Package just as they lost my claim!
 
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