Vertical blade play on sebenza? - Update

If you call they will detail exactly what they did. I accept mine because it was used and based on my observations of the knife agreed it was abused. As far as im concerned they did more than was necessary
 
kaosu04 said:
If you call they will detail exactly what they did. I accept mine because it was used and based on my observations of the knife agreed it was abused. As far as im concerned they did more than was necessary
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Perhaps, but it's still not fixed is it. Did they offer to replace the lock side and stop pin sleve and how much was that going to be ?
 
Haze said:
Perhaps, but it's still not fixed is it. Did they offer to replace the lock side and stop pin sleve and how much was that going to be ?
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they told me if they couldnt fix the lock it would be $120 for a new lock bar side. But they never told me I needed one so hopefully its fixed.
 
Hmm, I'm kind of concerned now, as well. I sent a large 21 in for blade play and the lock was very late.

I'm having trouble understanding why your issues aren't fixed. What would Benchmade, Kershaw, or Spyderco do if you sent in one of their knives with up and down play?.... They fix it. And your paying a fraction of what a CRK costs.

The whole, "flicking open" voiding the warranty is BS. It's a folding knife, it will be opened. IMHO, you should have gotten a new locking slab.
 
Benchmade sells in such high volumes, mostly to people who don't even realize they offer a free service that replacing an abused knife once in a while can only help their reputation and sales in the long run. Would it have been nice to get the slab replaced? Sure. If I bought the knife new and ended up sending it in id be trading my sebenzas in for hinderers. But what level of abuse should they be required to fix? Flicking is not normal use imo. There is no reason for it other than to cause unnecessary damage
 
But the problem is, who gets to determine how much force is considered "flicking". Can CRK define flicking? At what point do they no longer cover blade play due to flicking?

IMHO, there is too much gray area there. I sent my knife in with a 90% lockup and slight up and down play, I would expect any other company to fix it, why would I hold CRK less accountable?

I work in retail and I know warranty service. It can be a PITA to deal with but I always do my best to ensure my customers are happy. Sometimes that means taking a margin hit but that's what it takes to be known for great customer service.
 
After experimenting more ive realized I can actually force the blade shut, compromising the lock with moderate to heavy pressure using both hands. Was able to duplicate this several times. The lock slowly moves from about 70% to 40% and then pops loose from the tang. Not too sure what to do at this point. I leave for deployment may 1st and really wanted to bring it with me. May end up having to bring my small sebenza
 
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Just got the call from CRK. They did the same re-hardening of the lock. Thy also said that may not even fix the issue. They said the lock bar face was all smashed from "flicking". They said it would be $150 to replace the lock bar side and there is no guarantee that would even work.

I think this may be my last use of CRK warranty. To send a knife in, have them do some BS re-hardening of the lock, that "might help" and then make me pay for return shipping is ridiculous.

They said that there is nothing they can do to fix it. So essentially, after a few years your sebenza is garbage and there is nothing they can or will do.

I'm sorry if I sound a bit mad but I am pretty much out $400 and they are not doing anything about it.
 
Let me get this straight... People are buying abused sebenzas and expect crk to pay for your stupidity? Interesting. I would contact the seller NOT crk in these situations.
 
When I read CRK's warranty, found on their website, I get the impression that CRK will stand behind my knife. If opening too hard voids that, then so be it. However, I do not feel I was provided adequate evidence that my knife was subject to abuse. When they explained what they did, they said that flicking "could have" deformed the lock face. I was given no proof of such.
 
Do any of you have experience with carbidizing? I have never used it on a folder but I have recently started experimenting with it on the edges of straight blades. You are able to create a .001-.007" thick carbide coating(depending on how many layers and voltage used). It seems like on a loose folder you could zap some carbide on the lock face or stop bar/pin and reduce the clearance, thus reducing the looseness.

I don't have any loose folders on hand so I can't test the theory...but I know a lot of people carbidize the lock face to prevent it from sticking or wearing. I'm sure there has to be someone on the forum that will do carbidizing for a minimum charge. I'd offer my services for free just to see if it helped but I'm on the other side of the planet riught now so shipping would be slow and pricey.
 
CrimsonTideShooter said:
Wait, so CRK is telling people that they won't fix a knife because of flicking - even when you didn't flick it?


Wow.
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Right, it's not that they won't fix it because of that but rather that once there is any evidence of "flicking", even if that is only one of many possible causes, it will still be attributed to it.

So, If your lock bar face is deformed, they will say it was flicked and you are out of luck.
 
neverdie36 said:
Right, it's not that they won't fix it because of that but rather that once there is any evidence of "flicking", even if that is only one of many possible causes, it will still be attributed to it.

So, If your lock bar face is deformed, they will say it was flicked and you are out of luck.
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Sounds like a SUPER convenient way to lay blame on the customer, which CRK likes to do anyway in my few experiences with them.. That is just my opinion and experience, not a judgment.
 
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neverdie36 said:
Right, it's not that they won't fix it because of that but rather that once there is any evidence of "flicking", even if that is only one of many possible causes, it will still be attributed to it.

So, If your lock bar face is deformed, they will say it was flicked and you are out of luck.
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CrimsonTideShooter said:
Sounds like a SUPER convenient way to lay blame on the customer, which CRK likes to do anyway in my few experiences with them.. That is just my opinion and experience, not a judgment.
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Best part is if you watch 'The Exquisite Blade' they flick the knife open (harder then any thumb flick I've seen) several time during the assembly process and final tuning. Guess they just know how to do it properly:rolleyes:

CRK is starting to sound like a used car salesman when it come to warranty work; it's always the customer fault and its gonna cost you to repair.

-sh00ter
 
CrimsonTideShooter said:
Sounds like a SUPER convenient way to lay blame on the customer, which CRK likes to do anyway in my few experiences with them.. That is just my opinion and experience, not a judgment.
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I was told that my knife was flicked and abused too and there is only a slight flake on the lock face. Also, this flicking = blade play is total BS. Ive flicked (with my finger not my wrist) my small 21 that I have been edc'ing for 2 years now and there hasnt been any issues or flaking for that matter.

I think Crimsons right, it seems its a convieniet way to get out of fixing it.

Also, I just got my sebenza back from them re heat treating it and I still have up and down blade play.

I payed $116 for them to fix it and refurbish the knife, and now I have a beautiful knife WITH bladeplay.

I also think its funny that when I talk to (crk) on the phone they say blade play isnt acceptable but as the OP was told By Mr. Reeve himself that the knife should work just fine with blade play. What the hell is that supposed to mean?

I have a damascus sebenza on order and after that I think that will be My last sebenza.

Spending $400 on a knife known for being perfect lock up and an awesome warranty and then having CRK not fix it and tell me I abused my knife is rediculous.

I know CRk is listening but Im sure not much will be done about our issues, they will probably just weasle there way out of it.
 
sh00ter01 said:
Best part is if you watch 'The Exquisite Blade' they flick the knife open (harder then any thumb flick I've seen) several time during the assembly process and final tuning. Guess they just know how to do it properly:rolleyes:

CRK is starting to sound like a used car salesman when it come to warranty work; it's always the customer fault and its gonna cost you to repair.

-sh00ter
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:thumbup:
 
kawr said:
Let me get this straight... People are buying abused sebenzas and expect crk to pay for your stupidity? Interesting. I would contact the seller NOT crk in these situations.
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No....... read the posts. The sebenzas are not even close to abused. They are just edc'd, and then were told we abused them and that we have to pay $120-$150 for a new lock side.
 
wolf5391 said:
I was told that my knife was flicked and abused too and there is only a slight flake on the lock face. Also, this flicking = blade play is total BS. Ive flicked (with my finger not my wrist) my small 21 that I have been edc'ing for 2 years now and there hasnt been any issues or flaking for that matter.

I think Crimsons right, it seems its a convieniet way to get out of fixing it.

Also, I just got my sebenza back from them re heat treating it and I still have up and down blade play.

I payed $116 for them to fix it and refurbish the knife, and now I have a beautiful knife WITH bladeplay.

I also think its funny that when I talk to (crk) on the phone they say blade play isnt acceptable but as the OP was told By Mr. Reeve himself that the knife should work just fine with blade play. What the hell is that supposed to mean?

I have a damascus sebenza on order and after that I think that will be My last sebenza.

Spending $400 on a knife known for being perfect lock up and an awesome warranty and then having CRK not fix it and tell me I abused my knife is rediculous.

I know CRk is listening but Im sure not much will be done about our issues, they will probably just weasle there way out of it.
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Wow, just wow.

I don't even know what to say.....
 
I have a Sebenza that also has some marks in the lock face, and I may have finger flicked it about 10 times in cleaning and reassembling (my knife doesnt have any blade plade, not up-down or side-side.

Im a fan of CRK products, leaving in a few days and carrying with me a folder and fixed CRK, but to be honest I dont really like this kind of "guarantee issue". I totally agree with you guys in your last posts ( CrimsonTideShooter, sh00ter01 wolf5391 ). This scares a little to be honest... guarantee void if you open your sebbie :P

Regards
 
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