Viper Kipper knife b y Technocut - liner lock fail + bad customer support

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I personally see nothing wrong in how this was handled from the side of the company. If I ran a business I would fully expect you to pay for the shipping to get it back to me for me to look at it.
 
Assuming the knife is defective (and I have no personal knowledge on that score): In the U.S., in all fifty states, the general rule is that a buyer is entitled by law to be put in as good a situation as he would have been in had the product not been defective. That means the seller pays all costs of making good on the contract, refunds the full purchase price and pays for the return of the defective goods if wanted, or pays the buyer the cost of "cover" - buying a non-defective substitute. That is, the legislatures in all fifty states have decided that the burden of failing to deliver what is promised falls 100% on the seller.

I recognize that most sellers take a different position, and they hope you go along. The law is, however, quite clear.

The only way to avoid this libility is to clearly disclaim warranties created by law prior to the close of the deal. An example would be a notice in the advertisement as follows, "This new $250 knife is sold as is with all defects." "Fine print" inside the package that the buyer sees after the sale is entirely ineffective.

Practical considerations are, however, far from irrelevant.
 
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Ridiculous,
The OP has stated that they buy the knives through a "third party PO box in the US" and then transport them to Panama somehow?
" they ask me to return the knife and I explain to them that I am in Panama Republic and buy knives in the States through a third party PO Box and it will be very expensive for me (100usd+) to send the knife back to the seller"

Is the OP skirting some law in Panama by doing this? I don't see how this is the companies responsibility to pay for shipping from Panama, especially if the knife was not sold in, nor shipped directly to, that country. Which I assume is the reason that the OP did not just return the knife in the first place? He could have easily shipped it back for a full refund from Amazon, but I am sure he screwed around with their support to get the partial refund also. If you go to extreme measures to get a knife to another country through a third party, don't expect the original seller nor the manufacturer to bend over backwards to replace it.

Thomas Linton said:
Assuming the knife is defective (and I have no personal knowledge on that score): In the U.S., in all fifty states, the general rule is that a buyer is entitled by law to be put in as good a situation as he would have been in had the product not been defective. That means the seller pays all costs of making good on the contract, refunds the full purchase price and pays for the return of the defective goods if wanted, or pays the buyer the cost of "cover" - buying a non-defective substitute. That is, the legislatures in all fifty states have decided that the burden of failing to deliver what is promised falls 100% on the seller.

I recognize that most sellers take a different position, and they hope you go along. The law is, however, quite clear.

The only way to avoid this libility is to clearly disclaim warranties created by law prior to the close of the deal. An example would be a notice in the advertisement as follows, "This new $250 knife is sold as is with all defects." "Fine print" inside the package that the buyer sees after the sale is entirely ineffective.

Practical considerations are, however, far from irrelevant.
Click to expand...
 
The company did all they could to help you. It's unfortunate that it costs you so much to ship it back but that's the way it is. In the future I suggest you have your person in the US closely inspect items before sending them to you. Closed.
 
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