W2 heat treating results

[NJ Steel Baron LLC]

Overall, I would say my responses have been professional. Minus me asking him to not slander my old man when he isn't even here to defend himself, which I could have worded better. I do understand his frustration but seeing as I have never spoken to him outside of this forum about any issues he has had I could not possibly know about them. I never implied he didn't know what he was doing or that his issues were not valid. We frequently find even experienced smiths will forget or miss things. It's human nature. That's why we walk through people's process with them. We want to make sure that it is definitely the steel before we cry wolf. That's why we've improved our system of tracking heat lots, having the proper certs on hand, and have put a lot of work into our new website. We have committed to finding the problem and ensuring there are no avoidable future problems, but overall we have not gotten enough issues to warrant the response we had the last time we had a bad roll of W-2. We are committed to finding any problems that may arise, and it seems no matter what I say some people will choose to believe differently. I can't help that. I can do my best making sure we keep doing our best by this community. We're committed to quality, always have been.

I would accept his frustration at face value, and commit to finding the problem. Your response was immature, unprofessional, and unacceptable. John is a fine smith, knowledgeable, and if he’s having problems, it’s the steel. He knows how to troubleshoot. End of the discussion.

 

[Willie71]

Overall, I would say my responses have been professional. Minus me asking him to not slander my old man when he isn't even here to defend himself, which I could have worded better. I do understand his frustration but seeing as I have never spoken to him outside of this forum about any issues he has had I could not possibly know about them. I never implied he didn't know what he was doing or that his issues were not valid. We frequently find even experienced smiths will forget or miss things. It's human nature. That's why we walk through people's process with them. We want to make sure that it is definitely the steel before we cry wolf. That's why we've improved our system of tracking heat lots, having the proper certs on hand, and have put a lot of work into our new website. We have committed to finding the problem and ensuring there are no avoidable future problems, but overall we have not gotten enough issues to warrant the response we had the last time we had a bad roll of W-2. We are committed to finding any problems that may arise, and it seems no matter what I say some people will choose to believe differently. I can't help that. I can do my best making sure we keep doing our best by this community. We're committed to quality, always have been.

Assuming your customers are morons is never a good sign. I provide professional consultation as part of my day job, and I could give you real advice, but all I hear is “not my fault” “your test is untrustworthy.” “Our test is good.” (Haven’t even verified it’s the same batch. And “I am being professional!” After telling someone to shut their mouth. I’m getting frustrated with the bizarre dismissal going on here. The messaging should be a lot different, less patronizing and dismissive, and you should never immediately present incompetence in the customer as your defence. You could ask what the process used was, couldn’t you?

 

[Josh Rider]

You didn’t ask him to stop slandering your old man, you told him he’d do well to keep his mouth shut. Big difference there and pretty unprofessional.
John helps more guys on here than you know.
All of the guys that have had issues with your steel haven’t spoken up and they likely won’t for whatever reason. Be grateful they don’t.
As for me and mine, I’ll move on to the next one. It might not be much business, but whatever I can afford will go to your competitors.

Overall, I would say my responses have been professional. Minus me asking him to not slander my old man when he isn't even here to defend himself, which I could have worded better. I do understand his frustration but seeing as I have never spoken to him outside of this forum about any issues he has had I could not possibly know about them. I never implied he didn't know what he was doing or that his issues were not valid. We frequently find even experienced smiths will forget or miss things. It's human nature. That's why we walk through people's process with them. We want to make sure that it is definitely the steel before we cry wolf. That's why we've improved our system of tracking heat lots, having the proper certs on hand, and have put a lot of work into our new website. We have committed to finding the problem and ensuring there are no avoidable future problems, but overall we have not gotten enough issues to warrant the response we had the last time we had a bad roll of W-2. We are committed to finding any problems that may arise, and it seems no matter what I say some people will choose to believe differently. I can't help that. I can do my best making sure we keep doing our best by this community. We're committed to quality, always have been.

 

[Robert Erickson]

I think at this point I'll close the thread.