Warranty Mishap

[Heiheit]

All my experience with Spyderco = absolutely top notch. There has been a slight wobble here and there, but that's the beauty of high quality components and products. You KNOW they have the potential to fit together properly, and they can always be re-fit to achieve this.

I know most warranty departments will hate me for this, but what happened to servicing our own tools? It's not rocket science. After all, if it's a tool it's going to get used, and then F&F is not important, as it will get scratches etc. anyway. If it's a collector piece, it will never see any use, so why does it matter then? Nothing needs to be functional in that scenario. Yes, I know some guys here are talking about vertical bladeplay and I agree with sending that in. However, I feel the higher end knife community as a whole has become so anal about flush scales and closed bladeplay (what's up with that?) that we are driving the manufacturers to breaking point.

We all want the new designs, sprint runs and steels right here and right now, but it needs to be PERFECT as well. Also, we want all of this at a competitive price made in the USA. See a problem with that? Wake up and smell the coffee - there is no such thing as perfection, as is the world we live in.

This is not directed at anyone posting their experience or issue in this thread - just my general take on this topic that I have been forming over a period of time.

Edit: I once thought Spyderco was ignoring me, but it turns out they were busy with the SHOT show. Taught me some patience and insight, I'd say.

Consumer demand and competition precede innovation. I disagree with your opinion.

Just because it's a tool doesn't mean I should get a mediocre quality 'tool', and just because one of your knives is a 'tool' doesn't mean my same knife isn't a piece of 'art' to me. A car is a tool for driving, so why do we want a Reventon? This topic has been debated time and again. What's good enough for you might not be good enough for me and vice versa.

 

[Gramps]

Consumer demand and competition precede innovation. I disagree with your opinion.

Just because it's a tool doesn't mean I should get a mediocre quality 'tool', and just because one of your knives is a 'tool' doesn't mean my same knife isn't a piece of 'art' to me. A car is a tool for driving, so why do we want a Reventon? This topic has been debated time and again. What's good enough for you might not be good enough for me and vice versa.

...may I make Rav3n's point in a different way ? Because Spyderco manufactures such highly refined knives to such impressive tolerances, we often forget that they are not customs, but production items. That is not to say that the consumer should not demand their Spyderco be free of major defect, but is to suggest that to expect art, or the "ideal", is somewhat presumptive. Sal and company work very hard to insure that their products meet stringent standards; they constantly strive to incorporate refinements and upgrades (they have a phrase for this, which escapes me at the moment)...but in the end the "human factor" will always have some influence on the final product. I honestly don't believe Spyderco intentionally settles, ever, for second-best.

I am not saying you don't get to voice your displeasure and disatisfaction, when reasonable standards have been violated.

 

[Heiheit]

...may I make Rav3n's point in a different way ? Because Spyderco manufactures such highly refined knives to such impressive tolerances, we often forget that they are not customs, but production items. That is not to say that the consumer should not demand their Spyderco be free of major defect, but is to suggest that to expect art, or the "ideal", is somewhat presumptive. Sal and company work very hard to insure that their products meet stringent standards; they constantly strive to incorporate refinements and upgrades (they have a phrase for this, which escapes me at the moment)...but in the end the "human factor" will always have some influence on the final product. I honestly don't believe Spyderco intentionally settles, ever, for second-best.

I am not saying you don't get to voice your displeasure and disatisfaction, when reasonable standards have been violated.

I agree with you there, I was just making a counter point. In no way do I expect them to produce a production knife with custom quality for a decent price. Lets remember what the thread is about; the warranty experience. I'm not sure who would say the knife as I received it was up to those 'stringent' standards. We'll see what happens.. Couple weeks until they get back.

 

[Gramps]

I agree with you there, I was just making a counter point. In no way do I expect them to produce a production knife with custom quality for a decent price. Lets remember what the thread is about; the warranty experience. I'm not sure who would say the knife as I received it was up to those 'stringent' standards. We'll see what happens.. Couple weeks until they get back.

Yes, I got off track there. And I think asking to be treated with respect, and having your concerns, addressed and remedied are more than reasonable expectations.

 

[Joshua J.]

While it's a little discouraging that knives come back from warranty work beat up, I have never heard of any manufacturer that doesn't take half your blade off when re-sharpening, at least that one is industry standard.

Maybe Spyderco should invest in some of Richard J's sharpening kits?

 

[Joshua J.]

While it's a little discouraging that knives come back from warranty work beat up, I have never heard of any manufacturer that doesn't take half your blade off when re-sharpening, at least that one is industry standard.

Maybe Spyderco should invest in some of Richard J's sharpening kits?

 

[Gramps]

While it's a little discouraging that knives come back from warranty work beat up, I have never heard of any manufacturer that doesn't take half your blade off when re-sharpening, at least that one is industry standard.

Maybe Spyderco should invest in some of Richard J's sharpening kits?

Owch!..although not without a touch of humor.

 

[1st1903]

...may I make Rav3n's point in a different way ? Because Spyderco manufactures such highly refined knives to such impressive tolerances, we often forget that they are not customs, but production items. That is not to say that the consumer should not demand their Spyderco be free of major defect, but is to suggest that to expect art, or the "ideal", is somewhat presumptive. Sal and company work very hard to insure that their products meet stringent standards; they constantly strive to incorporate refinements and upgrades (they have a phrase for this, which escapes me at the moment)...but in the end the "human factor" will always have some influence on the final product. I honestly don't believe Spyderco intentionally settles, ever, for second-best.

I am not saying you don't get to voice your displeasure and disatisfaction, when reasonable standards have been violated.

Customs are built 100% by humans. So they will have the "human factor" as well. Production knives are built using a little more computer/tech. so the "human factor" cant be an excuse used while comparing customs and production.

 

[Sal Glesser]

Hard to believe this thread is still going on.

Heilheit,

Please send your knife to me and tell me what you want. If we can please you, we will try. If we cannot, we will refund your purchase price and you can move on.

sal

 

[Heiheit]

Hard to believe this thread is still going on.

Heilheit,

Please send your knife to me and tell me what you want. If we can please you, we will try. If we cannot, we will refund your purchase price and you can move on.

sal

I sent my knives in about 2 weeks ago Sal.

 

[Heiheit]

Hey guys,

Got a call from Charlynn yesterday and was told I will receive a refund for my knives. While not what I wanted, it isn't worth any more trouble at this point and I'd much rather move on. It's a shame, but I suppose it works out for all involved.

 

[Heiheit]

And on that note, I think it's time to close this thread.

Thanks to the Spydercrew for their help!