Warranty Question

[Studlysmurf]

Well boys and girls I have a question. The other day my Dad, Bruce (a family friend, one of my mentors, a great person, etc.) and me were just putzing around the house and we started playing around with some of my knives. I kept bringing out knife after knife and Bruce was like "wow" but eventually I pulled out my practically brand new Spyderco Native and I handed it to Bruce and started talking about how its not my favorite, saying its a nice knife, good steel, etc and i explained how i have much nicer knives that I enjoy a carrying a lot more (Military, para-military, spyderco chinese, some benchmades, sodbuster etc.) So Bruce was like "Ever thought of selling it?" and i said "Bruce, do you want it?" and he said yes and I handed it to him and said it's yours. He tried to refuse and I was persistent so then he handed me his old Spyderco delica that he has "well loved" and said atleast we can trade. I couldnt think of charging Bruce anything for a knife that I rarely use, he has taught me so much in hunting, kayaking, shooting, and general life skills. He has been a long time friend and mentor and a veteran. He came up with the idea of maybe sending in his old knife (my new knife) for warranty and said if it did not work out he would offer to pay me some for his new native. I said "Even if I dont get a new knife, im not taking your money"
i have no idea how old this knife is, it has ATS55, no jimping, and frn handles. Bruce has used and abused it, he broke the tip off, opened lots of beers with the end of the handle and some how the lock has failed. Maybe it was backspring weakening or something else, I dont know. I checked to see if there was debris and it was clean. But, the lock does not really even keep the knife opened when it is "locked". You can deactivate the lock with light pressure on the thumb ramp.
So long story short, is this under warranty? What should I do? Thanks all. Take it easy

 

[rpttrsn]

"Bruce has used and abused it, he broke the tip off, opened lots of beers with the end of the handle."
Since this is how the knife was meant to be used then I guess it should be under warrenty.
Best of luck.

 

[Studlysmurf]

Thanks. Also, I have never sent a knife in for warranty service, whats the procedure?

 

[JNewell]

Broken tip is not a warranty repair, although the charge is modest. Check the website or call SFO for service information.

 

[HardUse]

Well....Spyderco doesn't replace blades but they can regrind it down. I doubt they will give you a new knife as you say it has been abused. They can probably fix the lock, or they might charge you for it.


Just go to Spyderco's website, get the address, and send it in. If they do charge you, they'll call you, and you can just pay for repairs etc.

You can also buy a Delica parts kit to spruce it up a little.

 

[Studlysmurf]

It is a old enough that it isnt screw construction but riveted. So I doubt the delica parts kit would be compatible

 

[hwpaintballer]

It is a old enough that it isnt screw construction but riveted. So I doubt the delica parts kit would be compatible

Is it riveted or are the pins press fitted?

Also as far as the lock up is concerned, the spring that pushes on the lock bar may be worn out.

 

[The Deacon]

Think rpttrsn was kidding with you, at least I hope so. The warranty covers manufacturing defects and specifically excludes damage caused by abuse, neglect, or normal wear and tear. It sounds more like the Delica is suffering from a combination of abuse and wear than a warranty issue to me. Warranty terms and information on where/how to return a knife can be found HERE.

Paul

My Personal Website ---- Beginners Guide to Spyderco Collecting ---- Kiwimania ---- Spydiewiki
Dead horses beaten, sacred cows tipped, chimeras hunted when time permits.
WTC # 1458 - 1504 - 1508 - Never Forget, Never Forgive!
It's easy to grin when your ship comes in and good fortune and fame are your lot, but the man worthwhile is the man who can smile with his shorts twisted up in a knot. - Morey Amsterdam

 

[Odds]

I agree with the Deacon. Spyderco could revive it but likely at some cost.

 

[The Deacon]

I agree with the Deacon. Spyderco could revive it but likely at some cost.

Given the pinned construction and the problem with the lock, I strongly doubt it can be fixed. On the other hand, only Spyderco can say for certain whether the "issue" with a given knife is covered under warranty or not and, in a case like this, even they can only make that determination by physically examining the knife.

Paul

My Personal Website ---- Beginners Guide to Spyderco Collecting ---- Kiwimania ---- Spydiewiki
Dead horses beaten, sacred cows tipped, chimeras hunted when time permits.
WTC # 1458 - 1504 - 1508 - Never Forget, Never Forgive!
It's easy to grin when your ship comes in and good fortune and fame are your lot, but the man worthwhile is the man who can smile with his shorts twisted up in a knot. - Morey Amsterdam

 

[BigDude]

I say keep it as-is and think of all the good times Bruce had with it. It'll be worth more that way to you someday.

 

[Will York]

Broken tip is not a warranty repair, although the charge is modest. Check the website or call SFO for service information.

Charge may be modest, but only on a regrind/reshaping of whatever is left of the blade--they won't replace the blade at any cost, apparently. Just finished going through that with their customer service department.

I agree with the Deacon. Spyderco could revive it but likely at some cost.

I thought so too, but sorry to say, no.

I was surprised to find that Spyderco won't replace a broken blade. Buck has replaced broken blades for free on two knives I've sent in to them, and actually expected there to be a charge both times, but got the knife back with a brand new blade, no questions asked.

I recently broke the tip off a Native myself, VG10/carbon fiber, and was very disappointed to learn that Spyderco will not replace the blade at any price. I realize I pushed the blade a little too far, but it was just the kind of thing anyone might do. I was trying to cut/pry a PVC cap off a 3/4" PVC pipe and broke off about 1/2" or so of blade--certainly not something that could be re-ground into any shape that works for me. So I'm out over $100 for the knife, which is now worthless, with no recourse. That surprised me. I've owned and enjoyed Spydies for years, but now I'm having to re-think whether they're worth it--especially the more expensive ones.

 

[AF]

Knives wear out. Retire it.

 

[Josh K]

Charge may be modest, but only on a regrind/reshaping of whatever is left of the blade--they won't replace the blade at any cost, apparently. Just finished going through that with their customer service department.



I thought so too, but sorry to say, no.

I was surprised to find that Spyderco won't replace a broken blade. Buck has replaced broken blades for free on two knives I've sent in to them, and actually expected there to be a charge both times, but got the knife back with a brand new blade, no questions asked.

I recently broke the tip off a Native myself, VG10/carbon fiber, and was very disappointed to learn that Spyderco will not replace the blade at any price. I realize I pushed the blade a little too far, but it was just the kind of thing anyone might do. I was trying to cut/pry a PVC cap off a 3/4" PVC pipe and broke off about 1/2" or so of blade--certainly not something that could be re-ground into any shape that works for me. So I'm out over $100 for the knife, which is now worthless, with no recourse. That surprised me. I've owned and enjoyed Spydies for years, but now I'm having to re-think whether they're worth it--especially the more expensive ones.

Why would use use you're $100 to pry the cap off of a PVC pipe? Why would you then expect them to replace it?

 

[JNewell]

I thought that was implicit but on a re-read, I guess not. My son broke the tip off on his D3 and Spyderco reground the blade. You may have broken off more than he did - without a side-by-side comparison, you wouldn't recognize that his D3 had been reground to eliminate the break. The regrind was very artfully done.

Charge may be modest, but only on a regrind/reshaping of whatever is left of the blade--they won't replace the blade at any cost, apparently. Just finished going through that with their customer service department.



I thought so too, but sorry to say, no.

I was surprised to find that Spyderco won't replace a broken blade. Buck has replaced broken blades for free on two knives I've sent in to them, and actually expected there to be a charge both times, but got the knife back with a brand new blade, no questions asked.

I recently broke the tip off a Native myself, VG10/carbon fiber, and was very disappointed to learn that Spyderco will not replace the blade at any price. I realize I pushed the blade a little too far, but it was just the kind of thing anyone might do. I was trying to cut/pry a PVC cap off a 3/4" PVC pipe and broke off about 1/2" or so of blade--certainly not something that could be re-ground into any shape that works for me. So I'm out over $100 for the knife, which is now worthless, with no recourse. That surprised me. I've owned and enjoyed Spydies for years, but now I'm having to re-think whether they're worth it--especially the more expensive ones.

 

[m10commander]

No it is not! I have a 20 years old Delica which I blunted the tip & they(Spyderco) want to charge me $20 to repair it which I didn't

 

[ChapmanPreferred]

I recently broke the tip off a Native myself, VG10/carbon fiber, and was very disappointed to learn that Spyderco will not replace the blade at any price....So I'm out over $100 for the knife, which is now worthless, with no recourse.

I'm sending you a message.

 

[ChapmanPreferred]

To the original poster, I would not send that knife into Spyderco. It does not sound like a warranty issue and I would not want to loose the character that your friend gave that knife. It is such a rare opportunity to give back a little to one of your mentors in my experience. I would suggest cherishing the knife as it is today and knowing that you continued/deepened the relationship with your mentor.

Good for you!

Doug

 

[JNewell]

No it is not! I have a 20 years old Delica which I blunted the tip & they(Spyderco) want to charge me $20 to repair it which I didn't

My son's was a good 10 years old or more and the charge was $5 when we sent it in last year. Perhaps pricing has changed. The work was extremely well done and the knife was both fully serviceable and cosmetically attractive afterwards, so I'd give Spyderco a big :thumbup::thumbup::thumbup: on that repair.

 

[Will York]

Why would use use you're $100 to pry the cap off of a PVC pipe? Why would you then expect them to replace it?

You’re kidding, right? You do know that PVC is just hard plastic—not that thick, and not even that hard? I was quite surprised when the blade snapped.

The Native is one of Spyderco’s stronger point designs. Can you imagine how much more easily you could pop the tip off a blade design like the Military? How do you think you’d feel if you actually gave a Military model to a soldier being deployed to the sand box and he broke it on some mundane task, only to find it couldn’t be repaired? And then imagine how you’d feel if you’d laid out the $200+ for a carbon fiber S90V model?

I didn’t say I expected Spyderco to fix the Native for free, and I did say I think I pushed the knife too far—although what I was doing I would not consider abuse. But I do think I unwittingly pried a little too hard. What surprised me was that apparently the knife couldn’t be repaired at all. I would have been perfectly satisfied if Spyderco said they could disassemble the knife, put in a new blade, charge me a fair price including a profit for them, and return it.

After all, Spyderco’s are put together with torx screws. The Bucks that have been sent back to me with new blades--for free, no questions asked--were 110 models with pins and solid bolsters, but obviously they could be taken apart, repaired, and re-assembled.

Speaking of military use, my wife’s uncle received the Silver Star posthumously in WWII for valor under fire. During an enemy advance against his squad’s position, he left his foxhole to carry extra ammunition to the troops in his command, who were running out. He was killed while exposed, running from foxhole to foxhole distributing ammo. Among his effects was an old Camillus slip joint which apparently had been run over by a vehicle at some point. It was mashed up, the scales were broken, but the blades were intact—just twisted. I sent it to a knifemaker who makes slipjoints, and he was able to restore the knife to like new, with perfect action. He replaced the slabs with some nice dyed bone, and I gave it to my stepson as a Christmas present when he turned 21, accompanied by the citation. It’s amazing to me that an old slip joint with major damage like that could be made like new, while a modern knife like a Spyderco cannot be repaired in like fashion.

So I think my reaction to this experience with the Native is normal and understandable, and I think it’s a real head-shaker that an expensive knife with a long, thin blade like the Military would be touted for military use, when the knife cannot be restored after the most routine damage imaginable for a folder used by a soldier at war.