We had a dissatisfied customer today. This just kills me.

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There is nothing at all wrong with that DEK2, it’s stunning and totally functional.

I’m sorry Nathan & Jo that this (now) ex-customer is attempting to try and embarrass you into refunding his pre-order. In my past life I learned to be skeptical and look for ulterior motives when non issue things like this would come up.

Just starting to read their communication with you brought up immediate red flags.

Their request here sealed the deal:
“I would like for you to cancel my Shiv order and refund my money please.”,

In my opinion they are looking for a way out of the Shiv they pre-ordered and are attempting to embarrass you in this most frivolous way, and in their mind it is a way to cancel that order and get their money back from you to use on something else.


Again, just my skeptical mind at work.

ETA:
This is one of the few time I wish we had an emoji for WTF here on BladeForums.
 
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"I figured that yall would be embarrassed that this blade made it through QC. I never thought that yall would do me like this."

whoever this is seems to be taking whatever their concern is personally, like you intentionally did something mean to them. It has all the hallmarks of someone who is under some kind of duress.
I don't understand the concern at all- it's not even nit picking.
maybe someone got in over their head. Maybe it's tax season and someone is stressed.

I think it's kind of cool that you shared this with the forum, Nathan, because you took it as an opportunity instead of just fuming about it privately, (like I would have done).

ps. I don't have a DEK2 yet, so feel free to send it to me once you receive it back😁
 
Nathan the Machinist said:
We engrave my signature. I think it's a nice touch. It's also only about .003" deep, which is about the thickness of a hair or a piece of printer paper. If the mill is .002 high the mark is too light. If it's .002" too deep, it's too deep.

Plus or minus .001" is a pretty good functional range for the process once you figure in some tolerance stack-ups. I mean, just think about it.

The alternative is laser, etch or paint.

Y'all want paint? I could pad print it. That's easy. Maybe we should start painting it. lol?

Or how about a sticker?

Or I can engrave it like the badass machinists that we are. And accept there's going to be some variability. I promise, we'll do the best we can (see pictures from customer above for example). If that isn't good enough, well...
Click to expand...

I certainly would not have rejected that knife blank based on your engraving process standards. To me, that sample ranks as a 1st not a 2nd!

Overall, I think that is a sweet looking DEK2 sample with a swedge and Osage wood scales!

I have quite a few samples of CPK in my collection, and yes there can be some minor variations from sample to sample and from pattern to pattern, but I have never seen anything coming out of your shop that would qualify as being a 2nd.
 
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There are just some people that will never be happy. Hard telling what's going on with the customer that thinks he was done wrong or finds flaw in that piece.

I appreciate the amazing value in the exceptional tools you offer us. Nathan and all of the CPK team ... do what you do ... it's a proven winner and you'll never please everyone.
 
I demand a refund...you two-timing, unethical hucksters. Just look at this piece of sub-standard workmanship I have. Just look! Do you see that delta 3v mark? How anything like this slipped through the production line is beyond me. You'll be hearing from my congressman in short order.

HDFK Carothers Ironwood.jpgHDFK 5.jpg




(Oh, and in case anybody sees this post and is a first timer here on the sub-forum and unfamiliar with our banter...this is sarcasm. No actual knives were injured or returned during the making of this post.)

I was actually made aware of the mark when I bought the knife...just in case I was going to swoon upon receiving it from Tony in MT. The horror.
 
I just went and checked the engravings on my three CPKs and the kephart and FK2 has significantly shallower engraving than my Behemother. Did this bother me? No, it did not! I did not even look for that until this thread. May this bother someone else? Apparently it did, so it may. Shall I go and bash that person for speaking his mind? Unlike some of you here, I would not do that. And I think the reason Nathan posted this thread is because he values his reputation and wants to keep his business transparent. I think he intended to provide a disclaimer about what his products are about (again) and what the customers should expect from his products. I highly doubt he was trying to give you a target to throw your "CPK love" on that guy (or gal?)! He even anonymise the customer. So, I do not understand all the hate some of you guys have this toward this customer.

The customer has the right to buy, dislike and complain about the product. Nathan has the right to acknowledge or not (depending what he thinks about the issue) the complain to be within merit or not and do what he thinks is right.

We could argue the way the customer expressed himself being appropriate or not (which I believe is not). But really the hate (replace this with CPK loyalty) I see in this sub-form is sometimes just too much. Why can't you just let the guy speak his mind? Similarly, we could argue that Nathan as the business owner needed to be the "better man" and not to post this thread here. He probably did not intend to make the customer a target but I think he should have known "the potential" of his "fan base" and how this thread could potentially turn out to be a witch hunt thread!

I can also understand the frustration of Nathan as he is striving to do the best but the fact is considerable portion of his customer base consisted of "big fans" such as this guy (who not only had more than one CPK but also opted for high dollar DEK 2 and SHIV pre-order). So, because of the fact that Nathan has that kind of customer profile, he knows that whatever he makes would sell in seconds at whatever the asking price is. However, such customer type comes with a cost, and the cost is this kind of behaviour. So, in my humble opinion, if Nathan is OK with selling his knives in milliseconds (literally) even very expensive pre-orders (which is a well deserved achievement but also a very rare in knife community), he might want to develop a thicker skin which undoubtedly would be helpful to manage situations like this in the future.

I think this thread should be posted without the option of comments to serve the intended purpose thinking that it was not Nathan's intention to start a witch hunt.
 
murat1983 said:
I just went and checked the engravings on my three CPKs and the kephart and FK2 has significantly shallower engraving than my Behemother. Did this bother me? No, it did not! I did not even look for that until this thread. May this bother someone else? Apparently it did, so it may. Shall I go and bash that person for speaking his mind? Unlike some of you here, I would not do that. And I think the reason Nathan posted this thread is because he values his reputation and wants to keep his business transparent. I think he intended to provide a disclaimer about what his products are about (again) and what the customers should expect from his products. I highly doubt he was trying to give you a target to throw your "CPK love" on that guy (or gal?)! He even anonymise the customer. So, I do not understand all the hate some of you guys have this toward this customer.

The customer has the right to buy, dislike and complain about the product. Nathan has the right to acknowledge or not (depending what he thinks about the issue) the complain to be within merit or not and do what he thinks is right.

We could argue the way the customer expressed himself being appropriate or not (which I believe is not). But really the hate (replace this with CPK loyalty) I see in this sub-form is sometimes just too much. Why can't you just let the guy speak his mind? Similarly, we could argue that Nathan as the business owner needed to be the "better man" and not to post this thread here. He probably did not intend to make the customer a target but I think he should have known "the potential" of his "fan base" and how this thread could potentially turn out to be a witch hunt thread!

I can also understand the frustration of Nathan as he is striving to do the best but the fact is considerable portion of his customer base consisted of "big fans" such as this guy (who not only had more than one CPK but also opted for high dollar DEK 2 and SHIV pre-order). So, because of the fact that Nathan has that kind of customer profile, he knows that whatever he makes would sell in seconds at whatever the asking price is. However, such customer type comes with a cost, and the cost is this kind of behaviour. So, in my humble opinion, if Nathan is OK with selling his knives in milliseconds (literally) even very expensive pre-orders (which is a well deserved achievement but also a very rare in knife community), he might want to develop a thicker skin which undoubtedly would be helpful to manage situations like this in the future.

I think this thread should be posted without the option of comments to serve the intended purpose thinking that it was not Nathan's intention to start a witch hunt.
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I don't see much hate, just amazement.
If they simply posted the knife for sale saying look how awesome it is, but sadly I'm swamped in bills, they could have likely made a profit.
 
murat1983 said:
The customer has the right to buy, dislike and complain about the product. Nathan has the right to acknowledge or not (depending what he thinks about the issue) the complain to be within merit or not and do what he thinks is right.
Click to expand...

However irrational the customer's opinion is, I agree with you.

What bothers me is him/her stepping back on the non-refundable Shiv pre-order. That's a breach of contract.

Hate is a strong word.
 
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