what do you guys think

K

krprice84

Feedback: +28 / =0 / -0
Joined
Mar 12, 2014
Messages
326
I've got a question here. Just bought a knife from a guy in the states (I live in Canada) and he said he had no problem shipping to me as he ships all over the world. Before he found out I live in Canada, shipping and insurance was included. After I told him where I live, he fairly asked that I pay the cost of shipping over and above the standard domestic rate within the states. No problem, so we did the transaction. The tracking number has never worked in the Canada post system, but does show in he usps system. This is the first time I have seen that happen. Communication hasn't been bad, maybe not excellent but has been GOOD - i do understand that people have lives though, and he hasn't ignored me in any way. It sounds like he has been having trouble finding out what the deal it though, in his defense, and I do absolutely believe him.

He just told me today that the lady at the post office, he was told by the manager after a bunch of digging, put the package into the wrong slot/bin and sent the package to China! This seems to explain a lot.

He has now told me that he is initiating a lost package claim and will see if they can re route it. It was sent on April 3rd. I have asked that he refund my money as it sounds to me like it is a lost item, and if it does somehow get here, obviously I'd send the money back, but I just don't think it is reasonable to ask me to wait any longer when it is now clear that this could drag on for months.

What do you guys think? Should I be waiting whatever time it takes to get it to me? We didn't discuss a time frame yet as far as how long it would be until we decide the item is lost. I paid 155 for the knife plus my part of shipping, and I think it was sent via usps first class international with insurance. Watcha think guys?
 
Last edited:
I've moved your topic to it's own thread so it can be addressed without derailing the thread you posted it in.
Please be cognizant of this in future postings.
 
I think he should refund all your money now... and if it shows up, you should send the money again.

It isn't fair to have your money tied up...
 
Karda said:
I've moved your topic to it's own thread so it can be addressed without derailing the thread you posted it in.
Please be cognizant of this in future postings.
Click to expand...

Sorry about that, I just saw others had posted a question in there and I wasn't sure forum itself was a good place to pose a question. I will make sure that, in the future, I do just make my own thread. Thanks for being good about it!

Edit - thanks barcbsa that's how I feel. He hasn't responded to my request yet but from his email telling me situation it is clear he expects me to wait for the claim to be dealt with etc. Any other views on this guys? I really want to make sure I'm right by asking/demanding if needed my money back and that he deal with usps and insurance/claims.
 
barcbsa said:
I think he should refund all your money now... and if it shows up, you should send the money again.

It isn't fair to have your money tied up...
Click to expand...

100 % agree that you should get a refund now. It all sounds very strange. And if it does show up just repay. But if it was me i'd just backout of the whole deal after i got a refund unless you got a super deal deal on it.
 
I don't think you should be refunded just yet. Its a frustrating situation for both of you, but its only been a few weeks. Sometimes mail is delayed, especially international mail.

Assuming PayPal was used the money is safest with him. If your knife still doesn't show before the time limit for filing the PayPal claim (45 days I believe), open a claim to cover yourself. You can still get the money back later.
If he refunded you now there is no guarantee you would repay him if the knife arrives. Nothing personal against you, just that you're a very new member with limited feedback.

Let me ask this: if he went to the post office to file an insurance claim on the package now, would they pay? Not a chance. They'd tell him the package is still en route and he needs to wait. I think you should do the same.

He held up his end by shipping promptly and is trying to sort the situation. No reason he should pay for a postal delay.
 
Fair enough, but I'm not so sure it is en route any longer is my concern. He is talking about filling a lost package claim himself, and realistically, with shipping taking up to 6 weeks from China, we can pretty safely assume that it is going to be months, if it even arrives. The knife may just be in China going through their system. At some point it will be sent back to the states, we can hope. That will likely take another few weeks to get back to the sender, in which case he would have to send to me. I honestly am just not interested in waiting this long for my knife. If it was another week or two tops sure but I am pretty confident it will be longer.

I will wait and see what he says..If he wants to wait, maybe I'll give it another week or two, until we are a few days past a month? I definitely don't want to be an ass about this but I also don't want to get shafted.

spketch said:
I don't think you should be refunded just yet. Its a frustrating situation for both of you, but its only been a few weeks. Sometimes mail is delayed, especially international mail.

Assuming PayPal was used the money is safest with him. If your knife still doesn't show before the time limit for filing the PayPal claim (45 days I believe), open a claim to cover yourself. You can still get the money back later.
If he refunded you now there is no guarantee you would repay him if the knife arrives. Nothing personal against you, just that you're a very new member with limited feedback.

Let me ask this: if he went to the post office to file an insurance claim on the package now, would they pay? Not a chance. They'd tell him the package is still en route and he needs to wait. I think you should do the same.

He held up his end by shipping promptly and is trying to wort the situation. No reason he should pay for a postal delay.
Click to expand...
 
I sent a package to Alberta back on 3/12 and it has been stuck in Canadian Customs since 3/16 with NO information coming out of Canada Post or USPS. I was told that the wait in Customs was pushing 2 weeks and then a formal inquiry from USPS could take up to 45 business days. I have already offered a refund to the buyer but he's been very patient. I have also been keeping him up to date after every call to USPS and Canada Post over the past month.

It's massively frustrating but at this point my package is NOT lost but it's also not moving.

I wish I could offer something more positive but I'll admit my experience is definitely coloring my future decisions to ship outside of the US…

B
 
Brian, I do understand the pain there. To be honest though, I believe that, as Canadians (or others) purchasing something from outside of the sellers country, and something that has the possibility of being seized, we need to let the seller know that, as far as customs goes, we accept responsibility, and release the seller from all liability financially with respect to customs delays and seizure. Having said that, the way to protect both parties is, with a folding knife, to make sure the pivot is VERY tight, as in you need two hands to open the knife. Either that or remove the blade and ship it as "knife parts". Neither are prohibited in Canada and will get through without issue. In the past three months I've bought easily 15-20 knives and sold five. Most purchases have been from the USA in the exchange. This is the first one that has seen any sort of major delay. I did wait a week or maybe a little more for one to clear customs, but it happens. I would never ask for a refund if tracking shows the item to be in customs possession. They are known to occasionally take way too long to process things, and that cannot be helped. It is not the sellers responsibility at that point, imo. The seller cannot control customs and it is beyond reason to ask them to. With respect to shipping, a lost package is different as that can be insured against (customs seizure or delays cannot be) and therefore it is the buyer's responsibility and choice of insuring or not and, if needed, collecting on that insurance.

Anyways, I hope your package gets here to my fellow Albertan! But I would strongly urge you to nut issue a refund. It is not your fault nor responsibility that is delayed, and unless the knife is a prohibited type or the pivot was loose, it will get where it's going eventually.

Brian_T said:
I sent a package to Alberta back on 3/12 and it has been stuck in Canadian Customs since 3/16 with NO information coming out of Canada Post or USPS. I was told that the wait in Customs was pushing 2 weeks and then a formal inquiry from USPS could take up to 45 business days. I have already offered a refund to the buyer but he's been very patient. I have also been keeping him up to date after every call to USPS and Canada Post over the past month.

It's massively frustrating but at this point my package is NOT lost but it's also not moving.

I wish I could offer something more positive but I'll admit my experience is definitely coloring my future decisions to ship outside of the US…

B
Click to expand...
 
Hope it works out for all. However, this is yet another example of why some folks do not want to ship to canada or international period. Occasionally there will be delays and issues - then one of the parties get upset, want money back immediately, etc. It is inevitable that it will happen at some point. It is why I do not understand why some folks get al excited when people just do not want to be bothered doing it.
 
I had a ping pong paddle shipped from Canad. It was held up in customs for 3+ months. I had to pay 200% the cost of the item to get it released. The company did reimburse me, and discount.

I try and avoid international shipping now.
 
Well Gaston, my feelings are that, if the buyer will take the liability for customs issues, then it shouldn't be a big deal where the item is bring shipped. A lost package is a lost package, this one was the fault of the usps person. Could have just as easily been that she dumped a domestic package into the China slot, etc. I do understand the concerns people have with shipping outside the states, but I think that, largely, that can be mitigated by the buyer accepting risk for the item getting through customs.

Also I wanted to be clear that I am not at the point of demanding anything. I did ask if he would refund my money, as he said he is initiating a lost package claim. Had he said that they have reassured him the package will be redirected and will be delivered to me, I wouldn't have been too stoked but o would accept that and wait it out. If he responds that he would prefer to wait a little while longer, I will definitely agree to that, but I also will accept a refund if that is what he does.

Of course if the knife ever makes it here, prompt payment to him would be made and the deal would be complete. I just can't really justify willingly accepting that my item is going to take months to get here. We will see thigh, maybe I'm wrong. I just posted this thread to get some insight from guys who have maybe dealt with this, and I have definitely gotten that! Thanks for all the advice, I think I'll just see what he's cool with, but I'm glad I now know that I should not be demanding anything at this point and that I can wait another 10-14 days to initiate a PayPal claim (not that it should be required, but better to protect myself I guess? We will see he has been a reasonable guy thus far so I have no reason to believe he will be otherwise going forward.

Thanks again guys!
 
Bigfattyt said:
I had a ping pong paddle shipped from Canad. It was held up in customs for 3+ months. I had to pay 200% the cost of the item to get it released. The company did reimburse me, and discount.

I try and avoid international shipping now.
Click to expand...

That's rough for sure! What was the reason for paying to have it released? That doesn't seem right to me.... unless maybe you used UPS or FedEx. I don't know how they are for you guys in the states, but i know for us up in Canada, if you get something shipped here and use UPS or FedEx you get hit with brokerage fees, sometimes (often) those fees are in excess of half the value of the item, i've been forced to pay almost the full value of the item. I've never heard of someone having to pay 2 times the cost though, and not to customs directly... what happened there?
 
Assuming PayPal was used the money is safest with him. If your knife still doesn't show before the time limit for filing the PayPal claim (45 days I believe), open a claim to cover yourself. You can still get the money back later.
If he refunded you now there is no guarantee you would repay him if the knife arrives. Nothing personal against you, just that you're a very new member with limited feedback.
Click to expand...

Having done a deal with Krprice84 I can say with great confidence, that if he was refunded now and the knife was actually delivered to him he would do the right thing and contact the seller, and send the Funds. Krprice84 was actually the first member I have shipped to out side the US and that was because i trusted him!

Back on Topic, I would just give it a couple more weeks. After that you are well with in reason to ask for a refund, after all it was not your fault it was sent to China. For that matter it wasn't even the sellers fault but he should do the right thing and do as you ask.
 
Last edited:
mquez said:
Having done a deal with Krprice84 I can say with great confidence, that if he was refunded now and the knife was actually delivered to him he would do the right think and contact the seller, and send the Funds. Krprice84 was actually the first member I have shipped to out side the US and that was because i trusted him!

Back on Topic, I would just give it a couple more weeks. After that you are well with in reason to ask for a refund, after all it was not your fault it was sent to China. For that matter it wasn't even the sellers fault but he should do the right thing and do as you ask.
Click to expand...

Thanks man! Very much appreciate the kind words - it means a lot, especially being a newer member here!

And yes, i've been thinking about it this morning, and i will definitely be letter it go a little longer - we'll see what USPS says about getting it re-routed if that is even possible, or if they even know where it is. Worst case, I'll start a claim with Paypal but not pursue it unless needed. Better safe than sorry, as I haven't dealt with this seller before myself. As mentioned though, he seems like a decent guy and I can't imagine I'm getting ripped off, just think something bad happened at the post office and he's in as bad (or worse) of a position than me. At least I've got Paypal to go to for a refund, worst case. He's basically sitting there holding his dong, hoping that this works out!
 
Sounds to me like you are calm and he is calm. Keep the communication going and like SPKETCH said give it til just before the 45 day mark. I have had nothing but great dealings with Canadians. I won't hesitate to ship to Canada for "Sharpening" ,"Service", and "Repairs". By the way you guys are all great at repairing and sharpening knives for we Yanks. ;) Hockey and knife repairs, haa.

Keep the faith and give it just a few more weeks. I wish you the best.

Sean
 
Thanks Sean!

Happy we can oblige, eh!

And the seller just contacted me back. He requested that we wait a little bit longer, to which of course I said I was ok with. I asked him if we could agree on a time frame within which if the knife is not delivered that he could issue me a refund. I suggested that we make that time frame somewhere within the next 10-14 days, as after that we could justifiably consider it a lost item and deal with it accordingly. I think he will be willing to oblige. If not though, I don't want to be "that guy" and threaten to contact paypal, but i also want to protect myself. What happens when i start a claim? does he get an email right away, or only once i pursue it? I really dont' want to start something up with him - he's a good guy and i do think he'll do whats right. I just am not certain if he knows about the 45 day time limit, or if he does, how he would feel about me bringing that up.

I feel like if i bring up paypal at all, that he will think i am trying to suggest he is going to pull something with me, which i'm not. But again, i'd rather be protected and happy than leave myself open and end up waiting 4 months only to find out that i am getting refunded anyways.

Thanks again guys!

Kevin
 
Gastonknife said:
Hope it works out for all. However, this is yet another example of why some folks do not want to ship to canada or international period. Occasionally there will be delays and issues - then one of the parties get upset, want money back immediately, etc. It is inevitable that it will happen at some point. It is why I do not understand why some folks get al excited when people just do not want to be bothered doing it.
Click to expand...

This is in fact the reason I only buy and sell in the U.S. It just is not worth the hassle.
 
You must log in or register to reply here.
Back
Top