what do you guys think

If the seller is experienced he knows that you will have to start a claim with PayPal within the required period to protect yourself. Shouldn't come as a surprise to him or offend him, especially if you guys are communicating and you don't file the claim before you absolutely have to.
 
RecalcitrantAmerican said:
Just tell him straight up.....if he is a member of Bladeforums chances are he'll see this thread. Honestly is the key.
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yea, i'm not trying to hide anything, i just don't see a point in bringing up that other people are suggesting that we do exactly what we are doing. only time that it becomes neccessary to bring up other peoples opinions/suggestions is if things aren't going as they should. they are going great it seems, considering the situation. he emailed me back yesterday and said he was completely ok with refunding me if it doesn't show up within about 10-14 days. I'm confident he will... if there is a problem at that point, i am always free to escalate it. I just don't see a need to escalate things when he's cooperating and communicating and doing the best he can to get this sorted. At this point there's not much either of us can do but wait and see...

thanks for the advice though guys.

and p.s. i'm sure he likely will come across this thread, which is fine. i purposely did not mention him by name as i do not want him associated with any issues - none of this is his fault in any way, so i just don't see a need to bring him into this side of it. i simply posted this thread to get advice for how i personally should handle this, as i haven't ran into this situation before (on this or any other forum - i've never once had a package lost, seized, stolen, or otherwise not be delivered to me, in probably ten years of buying things from outside the country)
 
If the package was properly addressed with your address it should be delivered to you. If the address was wrong hopefully it will be returned to sender. It might take a while if it was miss routed & going thru customs multiple times will slow delivery down. The shippers is the one who has to deal with post office and with any insurance claim if needed. The shipper needs to stay on top of this and demand the tracking info works and that the insurance claim is filed if needed. If he fully insured package he should be ok if it is lost. I had a package with a damaged address label and I took a lot longer to be delivered.
 
I see two alternatives:
(a) You and seller wait on an agreed "reasonable" time frame from now, before the paypal limit expires. If nothing turns up by then, the seller refunds you. If it turns up after the refund, you send the payment back to the seller.
(b) The seller refunds you now. Postal mishaps, wrong routing, insurance claims, etc., are seller's responsibility.

I would have opted #b, if I were the seller. As for trust, the the OP trusted the seller when he paid in full *before* the seller shipped the time, so the reverse applies equally well. A couple of years ago, I had a big fight with a seller from Germany (who sells very expensive customs, and some handmade stuff here as well) -- he made me pay for the insurance, and the item was stolen in transit, I received an empty box. Even though I sent him a letter from my P.O. as well as photos, he way trying to make me wait till the insurance paid up. After multiple heated email, and me basically telling him that insurance was his responsibility, etc. I was finally refunded. Glad the seller is as concerned as you are and not difficult to work with. Hope you two get this resolved in a mutually beneficial manner. Please keep us posted.
 
RockNRoll - You were correct, and thank you too all who provided sound advice. Very glad we decided to wait on the refund. The knife showed up yesterday or the day before (my roommate just brought it in from the community mailbox last night). Nothing weird about it when it got there, no markings showing where it was, very odd. Wondering if it even made it to China or if it just got lost in the system because of what the PO worker did?

Either way, it's here, nothing to worry about, and the seller is a great guy for how he handled this! Very pleased!
 
Absolutely won't.... i already emailed him to let him know it was in my possession and that feedback will follow when i have time to dig up his thread and post it, or if he wants to find it and post to mine then i'll happily reply right away :)

But yup, he deserves nothing but great feedback on this - he did everything he could to make it happen and was willing to work with me to make sure i was happy - always a nice thing to find in a seller. would happily deal with him again next time for sure.
 
I just want to take the time to thank you and the seller both.
This was handled in a very courteous and upstanding manner, which is actually a rarity these days.
Many members could benefit from this fine example of how a problem during a transaction should be handled.
 
Thank you both! I really wish that every deal went as well as this regarding the communication and honesty/openness between parties. I will say thigh that I personally have not had a deal yet that was bad or even questionable. Had a few things arrive that weren't quite what I expected or weren't described as well as they should be and both times the seller made good on it with either a partial refund or a partial refund and sent replacement screws for the ones that were damaged. So I'm personally very happy with three members here, but obviously not all have this experience or we wouldn't have a need for bad/ugly in the title of this forum! Hopefully more people start getting the right idea!
 
I just wanted to step in and say I was the other party (the seller) and krprice was great to work with. He understood the problem and was very courteous to the situation. I felt horrible that the P.O. worker marked the wrong country to ship to when it was clearly marked in times new roman font size 20 on the package on top of the customs form and me telling her where it was going. I guess what I really took away from this situation was redundancy. Again communication was good between, and krprice was clear and to the point. Thanks for working with me through this situation and I wouldn't hesitate to have future transactions with you.

Best,

-Justin
 
Thanks for responding Justin! I didn't want to say your name here as it isn't my place. You handles the transaction great and I'm thankful I was dealing with someone like you, or I would have been under a lot more stress.

Just to confirm what Justin said, package was marked clearly and exactly as it should have been. Ah well, life happens and I got it.

Thanks again Justin, and everyone who provided advice etc. I'm very glad for this forum, as at first I was getting myself a little worked up and an glad cooler heads prevailed here and i didn't get upset, as clearly it would have been completely unwarranted. This forum just proved to be an awesome resource to me!
 
Glad to see the knife arrived safely and without too much of a delay. Good job to you both staying cool and polite. I'd gladly do business with either of you.
 
While I'm glad this ended good for both parties, I wanted to give my opinion.

Like a couple people said, it's better to wait a little while longer before issuing a refund. You both entered into an agreement, and through no fault of either party, sometimes there are hiccups. Concerning PP, if I was the seller, I would ask you to file a claim anyways, instead of just issuing a refund. By doing that, it refunds you your money, but it also protects the seller in case the package does show up. PP can see that, and they would give back the money to the seller or request you send the item back.

Something else to keep in mind; Sometimes the items we buy are in excess of $1000+. I wouldn't be surprised, if after selling an expensive knife, sometimes the other party just doesn't have it to give back right away. This is a good example of why you should never spend the money until the buyer is satisfied, unfortunately people seem to forget this all to often.
 
egally08 said:
While I'm glad this ended good for both parties, I wanted to give my opinion.

Like a couple people said, it's better to wait a little while longer before issuing a refund. You both entered into an agreement, and through no fault of either party, sometimes there are hiccups. Concerning PP, if I was the seller, I would ask you to file a claim anyways, instead of just issuing a refund. By doing that, it refunds you your money, but it also protects the seller in case the package does show up. PP can see that, and they would give back the money to the seller or request you send the item back.

Something else to keep in mind; Sometimes the items we buy are in excess of $1000+. I wouldn't be surprised, if after selling an expensive knife, sometimes the other party just doesn't have it to give back right away. This is a good example of why you should never spend the money until the buyer is satisfied, unfortunately people seem to forget this all to often.
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Good points for sure. My only question/comment is with the spending of the money. It would be wise to not spend it until the package shows as arrived or the seller confirms they received it, but buyer satisfaction/buyer's remorse is generally not my concern, so long as I am honest in my listings. People have commented that I write novels in my for sake threads (here and every other forum I have sold something on). This is because I try to describe everything I can about the item, it's history, reason for selling, any issues I have had with it or know about it, etc. I generally do not offer an inspection period as such. If a buyer comes to me and says they think I misrepresented the item, I would have to see photos of what they mean because I just describe everything and anything about it. I have never personally had someone come back on me and say that something isn't exactly what I said it was. Having said that, I'm human and can make a mistake, but I would expect the buyer to bring that up right away. If they bring up something three days later, I can't say I'd be impressed. Who knows what has happened with it in three days, unless they can show me that it was just opened or something like that.

Don't mean to sound harsh, as I most definitely aim to please, but I feel that my duty is to be sure someone knows exactly what they are looking at before I send it. It is far too much hassle to deal with surprises after an item is sent. I think that is the problem sometimes for sure....People are in such a rush to sell their stuff that they over look something and then someone finds out when it arrives. Happened to me twice on this board, luckily they were honest mistakes/over lookings and the seller compensated me fairly both times.

I can make mistakes though, but I like to think that most mistakes that are easily made are small enough that most people would accept some sort of compensation or even the seller purchasing a replacement part, in the case of a pivot screw or a clip, for example.

But I do agree that the money should be available for refund until the item arrives, and at that time I'd generally ask them to open it and confirm there is no surprise, if it were of an amount that I cannot refund out of pocket. I just sold a Hinderer to a guy a little ways across the province, and that money got mostly spend immediately after sending it fully insured. Worst case, he sends it back and I pull money out of my own account to refund it, but as I say, I like to think I do a good enough job at describing and photographing items that there is no room for surprise.
 
A very satisfying outcome and well handled by both concerned, this gives me confidence in most peoples' decency. I'm a European and had many dealings on the forum and touch wood, nothing has gone remotely bad with overseas postage.:thumbup:

What is the real bummer here is the sheer incompetence of the postal worker, I know Canada and China begin with 'C' but... Chile, Cameroon, Croatia, Cyprus etc . :foot: beggars belief and you would think the post is re-sorted fairly quickly to check for errors. Canada is after America's neigbour!

Best to all, Will
 
willgoy said:
What is the real bummer here is the sheer incompetence of the postal worker, I know Canada and China begin with 'C' but... Chile, Cameroon, Croatia, Cyprus etc . :foot: beggars belief and you would think the post is re-sorted fairly quickly to check for errors. Canada is after America's neigbour!
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So much sorting is done by computer scanning. Country codes are harder to tell apart at a glance than full country names. China is CN, Canada is CA. (In the US, California is CA.)

http://www.theodora.com/country_digraphs.html

We send clerks to class to learn window services. But now so much is automated, I wonder if clerks feel the need to be as alert as when they had to know all the rules and rates themselves.
 
Esav Benyamin said:
So much sorting is done by computer scanning. Country codes are harder to tell apart at a glance than full country names. China is CN, Canada is CA. (In the US, California is CA.)

http://www.theodora.com/country_digraphs.html

We send clerks to class to learn window services. But now so much is automated, I wonder if clerks feel the need to be as alert as when they had to know all the rules and rates themselves.
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Yea i still dont' see how it could have been mistaken. I looked at the address/label when i got it and it was very clearly labelled on it CANADA, not CA. The A's did not look like N's in any way shape or form. I cannot see a computer messing this one up. And he said that he was told by the manager that they are certain it was the fault of the postal worker putting it into the wrong bin. Not sure if that makes sense to someone who works in the USPS but it sounds reasonable to me that it could be true. Still stupid though - how do you mess that up? you do this on a daily basis... you should be able to very easily say "canada goes in the canada box, china goes in the asia box, etc etc"

oh well though, as said, knife arrived, and it actually arrived faster than i thought it woudl given the circumstances
 
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