What do you think?

R

RGRAY

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Aug 30, 1999
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Here's the situation.

You buy a production knife from a dealer and pay by Paypal.

You pay $12 for shipping and when you get the knife; you find the blade has side to side, up and doww movement and rattles like a baby's rattle.

Now you have to send it back to the dealer and pay $12 shipping again.

The dealer says he will have to deduct 3% for using Paypal.

So I will be out $12+$12+$10=$32; when I think the dealer should have checked it out before shipping.

All he said was "I fired it once to see that it worked"

What do you think.
 
I think that:

1) Dealers or sellers that increase their fees to cover the pay pal fee are cheapskates.
2) Dealer shouldn't charge for replacing a defective knife.
3) Publish the name, not that I'd ever buy an auto, from anyone, but just in case.
4) You're still lukcy, you could have been out alot more.
 
The knife never should have been shipped in the first place.IMO the dealer has an obligation to make sure his product is sound before shipping,that's his buisness.He should eat the cost.
 
The bottom line is a return for defective merchandise should never cost you the customer.Shipping should be refunded in full also.Paypal fees like credit card merchant accounts are a cost of doing business.He has nerve to take it out of your refund.He bothered to fire the knife,but couldn't take an extra two seconds to check blade play and lockup?Good Grief:barf:
 
That's the kind of experience that turns people away from buying through the mail. Something similar could happen buying from a store -- you could drive a long way to a store and not realize till you get home the knife is defective and have to drive all the way back and burn up yet more gas that you won't be reimbursed for ... but it's not likely. More likely you'd check for blade play in the store.
 
$12 bucks for shipping?

I'm assuming this is a folder, so there is NO FREAKIN'WAY shipping should cost that much!!!

It sounds like the dealer is trying to screw you over, not only by his shipping charge, but by the PayPal fee, ANDby sending you a defective knife.

You should post his name, so none of the rest of us send this guy our hard earned cash. This is exactly why I started the thread on shipping charges.

I guess thieves come disguised in many different ways.

:mad:
 
Originally posted by Stumpy
The knife never should have been shipped in the first place.IMO the dealer has an obligation to make sure his product is sound before shipping,that's his buisness.He should eat the cost.
Click to expand...

Stumpy, that's what I thought.

"$12 bucks for shipping?"

Mike, that was for a $325 knife shipped 2nd day Fed Ex.

"That's the kind of experience that turns people away from buying through the mail... More likely you'd check for blade play in the store."

Cougar, your right and I would not have bought it from a store with that much play.

He E-mailed me back and suggested that I send it back to the manufacturer on his fedex account to be repaired, but I'm not interested in waiting and having a repaired knife.

I guess I will just be out the $34.
 
I have had over 50 dealings with many dealers and individuals on the internet and this is the first time I have had a problem so I guess I've been lucky.

Let's hope this works out and I don't have to name the dealer.
 
Rick, would you care to reveal what model it was? I guess what I'm getting at is a $300+ knife should be assumed to have no play out of the box, and some popular models are well-known for tight lockup. If I recieved a Sebenza or the like in the condition you describe, I would be furious!
I hope it works out for you. Maybe if the dealer involved reads the forums (or advertises on them) they will see this and make it right.

Jack
 
I think you never make a customer pay for your mistake. If anything the dealer should make a claim against the manufacturer for their lack of quality control.

$325 is a LOT to pay for a production knife. QC at that level should be careful and thorough.
 
This is an interesting subject, though I am sure it is not to the person involved trying to get back all of his money. I bought a t shirt and the seller sent the wrong size, when I asked how he wanted to pay the postage to send him the wrong one back he informed me that was my $, not his. Evidently not everyone looks at things from the same angle, so to speak. You may want to have PayPal get involved so that in the long run you will be made whole. They are somewhat more adept at doing so than I thought they were. In fact, let me know if you aren't sure where to go on their website for the help they will bring to bear on this situation. Good luck either way.
 
Guys, this is a good dealer and I'm not sure what the problem is.

We are not talking that much money (($12(shipping)+$12(shipping)+$10(paypal)=$34)) and I was really taken by surprise over this situation.

I have told him to read this theread and phone me.

I will be sending back the knife tomorrow and asking him to refund my $325+$12+12=$349.

If he does this; then no harm done and I would order from him again.

If he sends me a check for $325-$10(Paypal)=$315 and I have to pay return shipping ($12); then I will let you know who he is and reference this thread on other forums.

I want him to send me a check and not credit my Paypal account.

I am also surprised that his distributor (who I know) told him to tell me to send it back to the manufacturer instead of just refunding my money.
 
I think you would be doing us all a service by naming the dealer no matter how it turns out. In any case I hope you can resolve it favorably.
 
Aaaaahhhhhh, ok.

$12 for second day. DOH!

Usually I'm too cheap to spring for second day, so I didn't think about that.

I agree with the others here; you should name the dealer anyway, and if he makes it right, you can say so. Why would this dealer send out a $300+ knife without making sure it wasn't a POS? Is he lazy, or just doesn't give a ****?

I don't like PayPal, and I won't use it mainly because of the fee's, and I don't trust the service. Did this dealer only accept Paypal, or does he also accept credit cards thru a secure server? If I cannot use my credit card via a secure server, I won't do business with that dealer.

Bottom line here is that the dealer should pay for your shipping back, not charge you any PayPal fee, and replace your knife with a different one, and give you a 10% discount because of all the **** he caused, due to his lazyness.

Just my opinion.
 
I could see if you had it for a couple of weeks before contacting the dealer.I do not think it is reasonable for you to have to send a new knife to a manufacturer no matter who pays shipping.It is unacceptable to expect a customer to send a product that was just shipped from the dealer back to the manufacturer for repair.This situation is between the manufacturer and the dealer and he abosrbs all shipping cost and paypal fess for the return.I can see no reason that you should not get a full refund.
 
Thanks for your support.

He E-mailed me that he has credited my Paypal account and sent me a MO for the return shipping.

Last night when I E-mailed that you guys agreed with me he E-mailed me back "First of all not one of those morons owns a business or even has a clue on how to run one, they just know how to spout off on the internet.I only have the obligation to replace the faulty knife which I've already told you I would do..."

Those he is the biggest dirt bag I have deal with on the forums; I got all my money back and can't bring myself to hurt his livelyhood.

I almost wish he wouldn't have given me my money.

He is not one of the dealers supporting BFC.

This shows that the Good, Bad and Ugly Forum works.

It would be nice to hear from dealers.
 
Members are E-mailing me to find out who this F***** is, but I can't bring myself to hurt his livelyhood since I got my money back.

All I can say is to be sure the dealer will reimburse you for shipping and fees if the item is defected.

If you are just not happy you should pay the shipping and fees.

Also be sure the dealer will take it back just because you don't like it, but there is nothing wrong with it; some won't.
 
I'm sure I won't be the only one here to let this guy know that some of us MORONS do own our own businesses...and know what it takes to run one.

It takes drive, passion, commitment...yada yada yada...and an unwavering dedication to customer service. I don't care what business you run, if you don't take care of your customers, pretty soon, you don't have any customers...then you don't have a business. Even if I thought for half a second that all of this would result in this dealer taking a loss on the knife once all is said and done, I would have to say to do it. If he quietly and respectfully takes a small hit here, you might have come back and bought from him again...maybe even repeatedly...at this point, my guess is that he has seen his last order from you over what? $30? Not very astute business sense.

That's just this MORON'S opinion.

Mark


Now tell us who it is so we can make the old axiom true...a satisfied customer MIGHT tell one or two friends that he had a good experience with your establishment, a ticked off customer will tell EVERYONE he knows!
 
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